Uptical the USB mouse not working not not :(

I have dell inspiron 15r 5537 and runs on windows 8. This morning I updated windows and my optical mouse no longer works after that. The touchpad still works. Device Manager > complaint HID mouse has the status

"Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)

{Unable to load device driver}
HS device driver could not be loaded.
Error status is 0 x %x.

Can someone please help me solve this?

additional information:
(1) driver to turn off/on.
(2) optical mouse works on another laptop, but not on mine.
(3) other optical mice are also not working on my laptop.
(4) I have tried updating the driver, but he said that "the drivers are up-to-date.
I have Dell and Lenovo mice. The Lenovo mouse installs the drivers when I connect it to my laptop.
(5) I receive the "usual" usb connected and unplugged usb beeps when I log in/out mice.

Hi Abhishek,

Welcome to the Microsoft Community forums.

If I understand your post, that you are not able to use your optical mouse after Windows update.

Thank you provided all the detailed information, you mentioned that you tried the steps such as checking the device on the other computer, deactivation and activation of the pilot device and tried to update the device driver.

I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. Are other USB devices other than the mouse to work on his computer?
  2. What brand and model is a usb mouse?

This error can be caused if the device driver is damaged or the driver is missing.

I suggest you follow the steps to resolve this problem.

Method 1:

Steps to uninstall and reinstall the driver.

  1. Press Windows Logo + R, you will get a prompt to run.
  2. Type devmgmt.msc in the run prompt, and then click ok.
  3. Look for the mouse and other pointing devices.
  4. Make a right click on it and uninstall it.
  5. Restart the computer
  6. Check if the USB controllers are installed in Re-watching staring at the computer.

Please visit the computer manufacturer to install the latest chipset drivers.

Method 2:

Run the troubleshooter for usb devices.

This troubleshooting diagnose and automatically fix the Windows USB problems.

See the article from the link below to run the troubleshooter for usb devices.

http://support.Microsoft.com/kb/310123#39

(http://support.microsoft.com/mats/Windows_USB_diagnostihope the information above helps you.) If you have any other questions, we will be happy to help you.

Tags: Windows

Similar Questions

  • My touchpad does not work and the usb mouse works

    After connecting with a USB key, my touchpad does not work and the USB mouse works

    Hi, Dieudonné,

    Make and model of computer?

    Have you tried to uninstall the drivers for the touchpad.  Update?

  • Keyboard Dell Bluetooth is not recognized when energy savings and will not wake my computer. My usb mouse not recognized or the other.

    My Dell Bluetooth keyboard is not recognized when energy savings and will not wake my computer. My usb mouse not recognized or the other.  I use keyboard now, but it seems not be installed yet when I check my keyboard or bluetooth devices. Keyboard does not work after so I'll try to figure out what to do before moving into the power saving mode. Help, please. I did all the updates from microsoft, and there is no update for my bluetooth device, I checked.

    Hello

    1. have you made changes on the computer before this problem?
    2. What is the model of the keyboard?
    3. are you an error message or error code?
    4. which version of the Windows operating system is installed on your computer?

    I suggest you to consult the following Microsoft article and check if it helps.

    On troubleshooting in Windows 7 power management: http://support.microsoft.com/kb/980869

    Troubleshoot keyboard: http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-keyboard-problems

    Keyboard and Microsoft mouse refer:

    Troubleshoot the incidents of the response to the mouse or wireless keyboard: http://support.microsoft.com/kb/838398

    Reference:

    Troubleshooting external Dell Wireless or Bluetooth keyboards and mice: http://support.Dell.com/support/topics/global.aspx/support/KCS/document?docid=277550#Issue0_1

  • Laptop does not recognize the usb mouse or the internal speakers.

    The laptop does not recognize the USB mouse. I have re installed the drivers from the site of the constructor (HP), but it still does not work.

    In addition, the internal Laptop speakers no longer work. There is no sound coming out of the laptop and it does not recognize the external headphones plugged into the headphone jack.

    I ran several troubleshooting utilities (audio playback, FixIt) and they are no help.

    Hello

    Thank you for keeping us posted.

    Sorry for the late reply.

    I imagine the inconvenience that you are experiencing. However, I appreciate your efforts to resolve the issue.

    I would suggest trying the following methods and check if it helps.

    Method 1:

    How to use the tool File Checker system to repair missing or corrupted system files,

    Please follow the steps in the link provided below.

    https://support.Microsoft.com/kb/929833?WA=wsignin1.0

    Note: System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files. This article describes how to run the system (SFC.exe) to File Checker tool analyzes your system files and to repair the system missing or corrupt files in Windows or Windows 8 8.1. If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected.

    If the problem persists, follow method 2

    Method 2:

    Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

    Microsoft, security scanner please follow the steps in the link provided below.

    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    Note: data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.   

         

    If the problem persists, follow method 3

    Method 3:

    I suggest you try the steps from the following link and check if it works.

    No sound in Windows.

    http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-8&V1H=win8tab4&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    For the problem with the USB mouse, there could be a possibility that there is a conflict of material with the mouse.

    I suggest you to try some other USB mouse with the laptop and check if it works.

    I hope this information is useful.

    Please let us know if you need more help, we will be happy to help you.

  • USB mouse not detected at startup.

    Hello

    My new HP USB mouse is not detected when I start my PC. I have to unplug & plug to make it work every time. My USB ports are fine and my previous USB mouse still works fine. I deleted installation driver from the Device Manager, but no utility.

    I have Windows XP.

    No idea how to solve this problem?

    Shaan-

    HiShaan,

    I suggest you contact the manufacturer of the computer and check if USB devices is enabled in the BIOS and enable it and check if the USB mouse is detected when you start the computer.

    NOTE: Changing the BIOS / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from configuration can resolved BIOS/CMOS settings. Changes to settings are at your own risk.

    You can also check if the Interface device access human service is set to automatic and started. You can change it accordingly and check if it helps. To do this follow the steps below:

    1. Click Start and click Run.
    2. In the Run dialog box, type services.msc and click Ok.
    3. In the services window, scroll down to Human Interface device.
    4. ClickHuman double Interface of device service and click the general tab.
    5. Change the startup to automatic type, then click on apply.
    6. Click Start, and then click OK.

    Restart the computer and check if the USB mouse works fine when the windows start.

    I hope this helps. Let us know the result.

    Thank you and best regards,

     

    Srinivas R

    Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Problem with the INF file trying to replace the USB mouse

    I am trying to replace a USB mouse that works but sometimes gives me double clicks rather than alone. But all the attempts to have it translated into the same error viz:

    "The driver for this device is missing a necessary entry, maybe it's because the file INF was written for windows 95 or later." Contact your hardware vendor. »

    The mouse I'm replacing is an optical mouse of Trust and so far I have tried 3 other optical mice - an ASDA brand, a Dell and a Logitech Value Optical Mouse. All with the same result.

    All the mice tried claim to be plug-and-play compatible with Vista (Home Premium installed). None came with the drivers and the last Logitech there is no download associated with it - I don't think this problem of the manufacture.

    Any ideas anyone?

    Old Man River,
    Thank you for visiting Microsoft Answers community forums.

    To run the checker system with administrator rights files follow these steps:
    Click Start and type cmd in the box start the search.
    Right click on cmd in the list programs, and then click Run as administrator.
    If you are prompted for an administrator password or a confirmation, type your password or click on continue
    At the command prompt, type the following line and press ENTER:
    sfc/scannow
    When the analysis is complete, test to see if the problem you are experiencing is resolved.

    If that does not resolve your problem, try going into Control Panel configuration, Device Manager, expand the device of Interface Group.  Right click on all of the mice that appear there and uninstall.  Restart the computer and that he should find Windows driver and install it.  If it is not the case, go to Device Manager, click the view menu, click Show devices and see if there is an other mice which do not arise before.  If so, delete them and restart again.

    Please let us know the status of your question.
    Thank you
    Gloria
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Impossible to install the USB/mouse driver

    I recently was unable to use my external mouse. Similarly, I was unable to use USB keys.

    Whenever I plug in a 'sound' in the registers of the computer as a USB is detected, but the driver cannot be installed.

    In Device Manager", the USB/mouse device appears with a yellow exclamation point, which specifies that it is Error 52 - cannot verify the digital signature.

    I tried to use 'Device Manager' to uninstall and reinstall, but without success. Similarly, I tried the 'Microsoft Fix it' program ' with similar results.

    The computer is running Windows 7 with a 64-bit operating system.

    Any help would be greatly appreciated!

    James

    Hi James,

    1. what fixit from microsoft that you ran on the computer?
    2. What is the brand and model of the mouse?
    3 did you do changes on the computer before the show?

    Code 52 says, Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might be installed a file that is signed incorrectly or damaged, or maybe it's a malicious software from an unknown source. (Code 52)

    See the article for more information.

    Error codes in the Device Manager in Windows
    http://support.Microsoft.com/kb/310123/en-us

    I would like you see below and follow the suggestions in the article.

    Hardware devices do not work or are not detected in Windows
    http://support.Microsoft.com/mats/hardware_device_problems

    What to do when a device is not installed correctly
    http://Windows.Microsoft.com/en-CA/Windows7/what-to-do-when-a-device-isn ' t-installed-correctly

    Additional information:

    Please refer to the suggestions of Gokul T answered the 10 March 2010

    Error code 52 - USB ports not recognizing not connected USB devices, declaring that "Windows cannot verify the digital signature for the drivers required for this device.
    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/error-code-52-USB-ports-not-recognizing-connected/2379017c-D513-478C-A184-0d1b7cd408b2

    Registry warning: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
    How to back up and restore the registry in Windows
    http://support.Microsoft.com/kb/322756/

    I hope this helps to solve the problem. Please come back for any clarification on this or any issue of Windows. We will be happy to help you.

  • Software BlackBerry mix conflict with the USB mouse

    I installed Blend and had no problems.  It does not connect while the USB mouse is connected to the computer.  If I disconnect the mouse, then mix will connect to my passport.  IT remains connected and happy until I have plug in a USB mouse.  At that time it disconnects immediately.

    The computer is a laptop with touchpad.  A mouse shows the same question.

    You have the opportunity to try another USB cable?

    I had a similar experience with my eReader and it turns out my USB cable was the source of the problem.

  • The magic mouse 2 works with iPAD PRO

    The magic mouse 2 works with iPAD PRO?

    No, you cannot use a mouse with an iPad.

  • USB mouse not working not not on Windows 7

    Hi all

    The mouse to my PC has just randomly stopped working. I connect it to the PC and I get an error indicating that the driver could not be installed. I went to Windows Update and tried to install "Microsoft - pointing drawing - Microsoft USB Mouse Hardware", but failed. Then I went into the properties of the pilot of the aircraft and tried to update, but I got an error saying "access denied." I uninstalled my anti-virus software and disabled the Windows Firewall to see if it would solve all conflicts, but nothing worked :/ I also tried 3 other mouse on the computer but the same errors with each.

    Any help would be appreciated

    Thank you

    Gareth

    Hello Gareth,

    Thanks for posting your question on the forum of the Microsoft community.

    I appreciate your efforts to resolve the issue.

    I would like to know some information about the problem so that we can help you better.

    Have you made any changes to your computer hardware or software?

    I would suggest trying the following methods and check if it helps.

    Method 1:
    Run this Microsoft fixit and check.
    Reference:
    Hardware devices do not work or are not detected in Windows
    http://support.Microsoft.com/mats/hardware_device_problems/

    If this does not help, then use method 2.

    Method 2:
    Please use the suggestions contained in this Microsoft support article and check the issue.
    Reference:
    Mouse, touchpad and keyboard with Windows problems
    http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-keyboard-problems-in-Windows#V1H=tab01

    See also the suggestions highlighted by Niki Han Moderator on November 7, 2011 and mark as answer.
    http://social.technet.Microsoft.com/forums/Windows/en-us/044e0d0a-870b-4f68-b046-41c042c5ca70/USB-mouse-does-not-work?Forum=w7itprohardware

    I hope this information helps.

    Please let us know if you need more help.

    Thank you

  • "not enough memory to complete the operation" when you try to update the USB mouse driver in Windows 7

    USB mouse does not work. Driver must be installed. When trying to update driver get error message "not enough memory for operation of somplete.

    Hello

    1. What is the brand and model of the mouse?
    2. don't you get the same error message when you connect the mouse to a different USB port?

    I suggest you try the steps from the following link:

    Tips for solving common driver problems

    http://Windows.Microsoft.com/en-in/Windows7/tips-for-fixing-common-driver-problems

    See also the link:  Mouse, touchpad and keyboard with Windows problems

    http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-keyboard-problems-in-Windows#V1H=tab01

    We know if you need help. We will be happy to help you.

  • Qosmio F55 all the usb does not

    Hello

    My qosmio's old 1y, 1 week ago any port usb stop working, mouse, printer, etc. E - SATA is ok, but wen I conect usb-same problem.
    I put the express card slot usb hub, even. It is common in usb, bicose its mi phone recharge, but said peripheral usb not recognized.

    So I'm updating the bios, chipset, all the drivers and reinstal windows vista, then I put windows 7, even I open it and I try to find CMOS batery to reset, but I don't the have not found
    I remove all the usb Manager divides and restart. even

    Please guys I need help
    tanks

    Hello

    You said that you have installed Windows Vista again
    But did you use Toshiba Recovery disk or the image of Toshiba for recovery?

    It seems really odd that all USB ports works Ok, if only one USP port would not work, it would be really strange but all!

    It seems that you have already tried everything, what I might suggest; Chipset, bios update, new installation of the OS.

    I have ideas and the only explanation for me is that the motherboard is affected

  • external hard drive and the USB does not

    When I connect my external hard drive or my USB which do not shown anymore.not or work

    Hello

    Check the configuration/settings (BIOS/CMOS) often F2 when you start - make sure that USB is enabled.

    If a PC and if necessary the embedded USB can be disabled and a USB card can be used only
    is not expensive. For a laptop, using a real computer shop (no leeks and glances at a Best Buy
    or other stores) or system manufacturer support.

    ------------------

    Follow these steps to remove corruption and missing/damaged file system repair or replacement.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

    sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -----------------------------------------------

    Then lets refresh the USB stack

    Control the click Control Panel - Device Manager - no matter where in the box of white/white - then the VIEW - see the
    Devices disabled - look around (with the exception of USB controllers) for your devices (can have
    zero or more than one) and top - right click UNINSTALL.

    Control Panel - right CLICK on EVERYTHING - Serial USB controllers - Device Manager and UNINSTALL
    all except the category itself - REBOOT - it refreshes the drive and battery USB

    This KB shows XP how to and the method of Vista is identical
    http://support.Microsoft.com/kb/310575

    This is a utility to help you, but do 1 above.

    USBDeview is a small utility that lists all USB devices currently connected to your computer, thus
    as all USB devices that you previously used. Run Options and check the 1st three choices to see to it there
    Is there.

    http://www.NirSoft.NET/utils/usb_devices_view.html

    You must remove all instances of the devices and restart.

    ----------------------------------------------

    If necessary try these two:

    Tips for solving problems of USB devices - and a Mr Fixit
    http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

    Hardware devices not detected or not working - Mr. Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • IP address of the USB does not

    My understanding is that when you plug a PlayBook or a Dev Alpha device on your PC via the USB port, you should be able to access through the:

    169.254.0.1

    But I can not "ping" this IP address.

    And when I go to:-> on gear icon-> network, it does not show an IP address of the USB. (as an article I found via Google suggested)

    I do not have BlackBerry Desktop 7.1 installed, do not know if it matters. (I signed up for the but today beta area cannot find a link for BB Desktop 7.1 in beta zone, so if someone knows this answer to the place where do I enter that, it would be useful to know)

    I would really like to understand this so that I don't always have to deploy via Wi - Fi, which for examlple, does not work on the hotel Wi-Fi because I assume they are running their router mode of insulation for safety reasons.

    Thank you!

    Daniel

    I had a problem as well.  Installing Desktop Software 7 solved the problem.  Not sure if it was a coincidence or not.

  • Satellite A100-033: disable touchpad when the USB mouse is conencted

    I have a Toshiba Satellite running Vista Home Basic.
    Recently, I had a catastrophic failure of the Windows and had to install it from scratch.

    Before the failure, I had found a few (well hidden) setting that invalidates the touchpad automatically whenever an external USB mouse was connected.
    To the left it works whenever the mouse is disconnected.

    Can someone help me? (He had nothing to do with the Synaptics driver, which does not allow this.)

    Hello

    I can activated and disable this feature in my dashboard-> mouse settings

    In the mouse settings, I choose the device settings tab, and then I can check the option called disable pointing device internal when the eternal USB pointing device is attached.

    Welcome them

Maybe you are looking for