EliteBook cannot read serial number?
Trying to help my niece with the recovery disc for his laptop (elitebook). Rang HP support, but they ask me a serial number.
The problem is, I can't read it all. The sticker has partially melted when my (N) had to throw away the battery. We had to use kitchen gloves, it was so dang hot.
She can always use using the power adapter, but the laptop is stuck on the update 1 of 3.
What can we do to solve this problem. HP will not continue the call without the serial number, only 3 numbers or letters, that we cannot read.
Also, if you know batteries for it (overheating) why put the serial number above?
You would have to ask this question of a person at HP, I guess to get an answer. That is perhaps why it is in the BIOS as a second source - in case something happens to the label.
Personally, I've owned many laptops & never had a battery overheating in this measure, so I don't think it's a question that common.
Tags: Notebooks
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