Enter my serial number, every time.

Hello.  whenever I have start Adobe premiere that climb the "trial for 30 days. I have to enter my serial number.  Some of my presets are missing, and worst of all I can't open some projects (he says the codecs are missing).  In fact, several times this message appears twice, and twice I have to enter my serial number.

In addition, my "deactivate" button is grayed out, maybe it's because I use a volume license.

I was on a chat support twice, without any result.  First time they said "install again and it should work". Today, I was chatting to support with a man named "Belik", he took control of my computer remotely and wasn't able to resolve the problem.

Can someone give me a hint?  Why all of my adobe programs think that I am running a trial version?  Why should I enter in the serial number each time? Why not activate the version full?

I think his shot getting upset with technical support.  I try so not to be. I would be grateful is someone could get first to work for me!

If you arrive at a cloud subsrciber, see the following:

Creative cloud returns to the Mode of assessment
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http://helpx.Adobe.com/Creative-Suite/KB/trial--1-launch.html

Tags: Adobe

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