Envy 15 t-j000 Quad (Intel HD 4600) video does not not in the graphics mode-small points on the screen

2 weeks ago, I started having graphic problems on my system. At that time, I was able to get to the login screen, and right after that I logged on, the screen started to Flash at a constant rate (approximately every second). To resolve this problem, I started in the Boot Menu (press ESC after plugging) and got the menu text. From there on, I could go to the beautiful little chart Menus Windows Startup Options. I used to do the restore of the system in July, and it seemed to work for a few weeks.

Now, when I start the laptop, it quickly goes to a screen full of dots everywhere and I don't see anything. I was able to get the basic statup listed text menu (info sys diags system,..., Starup menu). But when I tried to get menus based graphics, immediately when on screen with points, while I couldn't make the recovery or start options (like safe mode).

Attaching screenshot.

The problem was resolved after a few calls to hp support.  Let me detail the issue and resolution to help anyone with similar issues.

In short, there was a problem with the memory DIMM.  I will detail the two calls to help you cope with the good help.  Or you can switch to dial number 2 to see how we diagnosed the problem of memory DIMMs and how to find the dimm (s).

Call the #1: when I first called hp support they felt it was that a hardware problem was not covered by the warentee.  They said it was know with a drop of water or something.  I assured them he was not and still once explained, I could get in text mode (command line, diags, information on the system) but nothing that showed charts and systems restores.   THE IMPORTANT THING HERE IS TO MAKE SURE THAT THEY KNOW WHAT ALL THE WORKS AND DOES NOT WORK.  THEY HAVE ALTHOUGH I NEVER HAD ANY VIDEO EVEN THOUGH I TOLD THEM ONCE.  I KNOW THEY ARE JUST READING A SCRIPT, SO BE PERSISTENT.

They passed me a material person that had run me some diagnostics on the system component (took a few hours and they called me back just at the moment where they said they would).   Nothing wrong was found, but they wanted me to try a full restore media, so the complete hard drive test.  Because my system has no cd/dvd drive, they me posted key bootable.  They express it sent and got it in 2 days.  Free of charge.  After getting the key files, I had the same problem.  It seems that the restoration program required more video memory than just the text of the basics of stuff.

Call the #2.  The person accompanied me thorogh essential process starts to make sure that I knew what I was doing, and of course, the video went wrong.  Then, she decided to launch a simple real diagnotics called the fast test (and not under the component test section).  Let me take a little more time to explain how to operate it.  That's what I did all this time to get the boot menu.

-Start with the system off.

-Press the power button, then start immediately by pressing "esc".  This will bring up a menu of about 5 things.

-Choose the system diagnostics (you might have also hit F2 during but instead of esc)

-multiple options as system tests and component tests.  I think it was testing systems.

-In the following menu, they had a quick test.

It was a test of 10 minutes from all major components and it is made to find some errors and crashes on tests of memory and processor.   They had opened the bottom cover on my system (removed the battery to find a single screws of the cover and then pulled up on the screw tab until he put a few times and open) for me.  Under this coverage is the hard drive, memory dimm slots and the wireless module.  My system came with only one card of 8 GB memory in the lower slot.  I was installed and installed, so they had me remove and then put it in the top slot.   I put the batter7, he works and returned to the diags quck screen (by pressing ESC).  I went back to the quick test and now the system never finished and almost always hung.

He sent me a new DIMM memory, I installed it and everything started working like brand new.  Fortunately, the operating system was not corrupted by so many power-ups and had low power.  The only thing to complain to Norton, because I was not being updated or ran in a few weeks.

Also note: my system sharing memory with the video processor Intel shipped (even if my laptop has a nvidia gForce) sticker, so my guess is that once the system has changed graphis video mode it took more memory or he was hit a bad sector that she always used to memory at this time.  When it hit in the wrong place the video gone wrong.

Good luck to the level of similar problems.

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