ENVY 750-197c: still cannot successfully connect to wifi?

Hello! I received my new desktop PC (a 750-197 c ENVY) probably about two weeks ago. Since then, I was not able to connect to wifi. The office came with Win 10 which I really didn't yet, so I went down to Win 8. After not being is not able to connect to wifi, I returned to win 10. I could not even connect. The connection attempt process seemed worst in 10 to win, because I have never managed to connect anytime, unlike Win 8 where I could connect perhaps at some super random time briefly for a minute I did my research and checked in high and low for the solutions to the problem. Convenience stores would often come with nothing, or some problems such as:

  • "'one or more network protocols are missing on this computer ' (only on 10 to win)"
  • "default gateway is not available" (On the two 10 Win & Win 8)

After trying everything, including the netsh commands and update drivers, I was still not able to connect so I bought an external USB (Belkin N300) adapter to test things in case there was a problem with my computer built into the adapter (Intel(r) Dual Band Wireless-AC 3165). I also had to come back to Win 8 given that the new adapter is not compatible with Win 10. I noticed a difference after the installation of the USB adapter - wifi will be done 'connect' now and show 5 bars of signal strength. However, the connection is still not usable. I'll every few minutes or so get a yellow triangle on the network icon and after a repair I will no more no results or one of:

  • "default gateway is not available" (Which Windows will fix in the troubleshooter, but don't always give no internet)
  • "windows cannot communicate with the device or resource (primary DNS server).
  • "your computer seems to be configured correctly, but the device or resource (DNS server) does not.

Other times there a yellow triangle but once again, still not usable. I feel at this stage, there is a problem somewhere with perhaps the computer settings? Connect my internet real and router works fine. My other devices connect correctly, including my laptop in the same room with this desktop computer. I tried to reset my router, but it does not solve the problem. I checked that the adapter is configured to obtain the address IP and DNS server automatically, which is. I also tried the netsh commands

Spoiler (Highlight to read)
ipconfig/release
ipconfig/all
ipconfig/flushdns
ipconfig / renew

netsh int ip set dns
netsh winsock reset
/releaseipconfig ipconfig/all command /flushdns ipconfig ipconfig / renew netsh int ip set dns netsh winsock reset

still nothing. I really need help to fix this and would be grateful for any help!

Hi there @KianaLofton,

Welcome to the Forums of HP Support!  I understand that, after the decommissioning of your system of Windows 8, you have had problems with the WiFi connection and probably the drivers.  I'm happy to help you with this.

Looking at your previous posts, I feel that Wifi was working before the downgrade of the OS.  Did you by chance do plant a set of recovery discs for your system before moving on to Windows 8?  If this isn't the case, then you want to maybe get a game to the reference level of the system to the factory installation and see if it works again, then we can know that the issue is all about software and drivers, and there isn't an underlying hardware problem.  Computers HP - get HP recovery disks or HP USB recovery disc

Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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