Envy, not so much!

I need a new computer for my photo editing... decided to go mobile this time and set to the HP Envy 17. The laptop must be great for what I want to do and was happy for her today!

I have it unboxed, plugged and it started. Windows started its installation routine and asked my name and my password, I entered, then Boom! Blue screen of death! I tried re-booting, in case of failure, os load! Called HP support, they tried a few things, no luck! Then we tried the recovery disks, failed! Support said that the recovery disks must be corrupt. They said no worries, have two options at this address. I think one of the options would be to download the disks, no! They could from one day to the next or replace this computer. No way to get operational today. How could they not them available for download? It's crazy!

So... i wait until tomorrow... unless they are unable to get out in time, and then it would be Monday! My spidey sense tells me that the discs will arrive and nothing will be different, the disks will fail, telling me that there are other problems, and I have to send the laptop back.

Learned to love technology!

Hello

I would suggest trying the following procedure - that should tell you if there is a problem of Physics (IE material) with Notepad or if the problem is with the recovery of image/Windows 7 initial procedure.

If you have (or can borrow) an installation of Windows 7 retail disc is exactly the same version as your original OEM installation - IE your laptop comes with Windows 7 Home Premium 64-bit it's the version exact of the retail sale that you would need.

If you do not access to the retail drives, you can create an installation disk yourself on another PC - just download good picture disc from the link below and use an app like ImgBurn to burn the ISO correctly on a blank DVD - a guide on the use of ImgBurn to write that an ISO on a disc is here.  These Images are clean and a well respected source, however there are only limited versions available.

Windows 7 sp1-iso-official-32-bit-and-64-bit

Use the disk to perform the installation, enter the activation key Windows located on the underside of your laptop when requested and when the installation is complete use the 'method of phone", described in detail in the link below to activate the operating system - this method supported by Microsoft and is popular with people who want just a new installation of Windows 7 without additional software load normally delivered with OEM installations.

http://www.kodyaz.com/articles/how-to-activate-Windows-7-by-phone.aspx

Any additional software and drivers, you may need to find from here.

If you still get the problem of blue screen with what is essentially a new installation of Windows 7, you can be fairly certain that it's a hardware problem.

This installs Ok?

Kind regards

DP - K

Tags: Notebooks

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