ENVY of HP Touchsmart m6 15dx not: Touchsmart from HP ENVY laptop 15dx m6
My Touchsmart from HP ENVY m6 15dx out-of-the-box notebook has all Adobe applications, but when I scan of my print-scan-copy-photo HP ENVY 5660 device and select Save as pdf to this laptop, I get an error message saying "an OCR application is not installed on the computer." [BTW, I can convert/save Word documents as pdf OK on this notebook.]
I'm not computer savy.
What should I do to scan and save to the PDF format?
Hello @sancarlos,
Welcome to the Forums of HP Support! I understand that you are not able to save the PDF with your HP Envy 5660 analysis, when you select 'Save as pdf' you get an error "an OCR application is not installed on the computer. Complete the following steps:
1. disconnect the USB key if you use a direct connection.
2. remove the software HP Envy 5660 to uninstall from the control panel of your computers an option of the program.
3. restart the computer.
4. make sure that all the software 5660 has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.
5. now, go ahead and download the software and drivers for your 5660 (DO NOT connect USB until the software prompts you to):
6. go ahead and print a test page.
7. If you are unable to print a test page, please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.
Please let me know if it was successful! You are now able to scan and select Save as PDF option? I'll watch for your reply.
Thank you
Tags: HP Printers
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