Epson NX400 printer cannot recognize ink cartridges

Epson NX400 printer cannot recognize ink cartridges

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Mick Murphy - Microsoft partner

Tags: Windows

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    1. What is the model number of your printer?

    2. you receive messages or error codes?

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    Try emailing Epson Support: http://er.epson.com:8001/start?TM=false&CMD=iSearch&CB=1886098645&LG=1&TP=NoviceCase&Q1-1-1886331459=1886331787&FI=1&firstQuestionID=Q1-1-1886331459&firstAnswerID=1886331787&category=allinone&model=nx400_&displaymodel=Epson+Stylus+NX400&referralmodel=Epson-Stylus-NX400&pid=C11CA20201

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    My printer has ceased to recognize its ink cartridges. In a first stage, the problem happened occasionally and could be fixed by installing and reinstalling the cartridges or just wait a few days, but now it is continuous.

    When I turn on the printer, it immediately gives me an error (without code), saying that it cannot find the cartridges. All four are marked on the screen as not found. I followed the instructions of troubleshooting here: http://support.hp.com/us-en/document/c04090902

    The cartridges are genuine, they are the ones that came with the printer. I removed the, checked the contacts of the four. They look damaged or dirty, but used a cloth to clean all anyway. Put back them, did not help. Checked the latch, it was in the correct position. I even tried the restart without result.

    I tried to replace the cartridge with a new one (again, product HP genuine), but does not replace the printer either. And because all cartridges have failed at the same time, I can hardly belive the problem lies in them.

    I come from Finland, and I've not found a phone number, I could ask for help. Does one exist even for my country?

    Hey @Leathert,

    Welcome to the Forums of HP Support! I hope you enjoy your stay here.

    I see that your Officejet Pro 8610 e-all-in-one printer does not recognize the cartridges. I could help you with that, but it seems that you have already found the HP document that will guide you in troubleshooting. Instead, you can contact HP (in Finland) support by clicking this link.

    I hope you get your sorted question and I hope you have a great weekend!

    If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

    If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

  • DeskJet F4480 does not recognize ink cartridges

    I bought a second hand F4480 deskjet all-in-one.  I have run it on Mac OS 10.5.  Installing new ink cartridges purchased from HP.  Get the error saying that HABs has failed and black is absent.  I uninstalled the printer software and reinstalled.  I've checked everything.  Nothing works.  It won't recognize that both cartridges are full.  Can't do anything with continuous flashing error light.

    Help please!  I am ready to throw this printer at the door!

    Sunshyn & Clara,

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  • Photosmart all-in-one HP C4480: printer will not print. Incompatible ink cartridges

    My printer has suddenly stopped working, of course, comes "incompatible cartridge". For the next two weeks, I tried everything I know and everything that I could find (even the Forum Support HP's. I received a response from you, but it was a response to a problem that I didn't ask) now I'm in the never never land. This is the third set of cartridges that I have tried. They are all HP cartridges.  My computer is s3700f Slim line, my printer HP Photosmart all-in-one, C4480.     Thank you for any information you can help me on this aggravating problem.         Meiko

    Hello Meiko,

    Welcome to the HP Forums.

    I see that you have a problem with incompatible ink cartridges.

    Please click on the link following which treats a 'cartridge problem', "Incompatible cartridge" or "Cartridge missing or corrupted" Message is displayed on the computer or the printer control panel.

    If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 for all other regions: click here.

    Thanks for your time.

  • Cannot install ink cartridge in Photosmart 7660

    I'm having trouble installing a new ink cartridge in the HP Photosmart 7660.  To be precise, I don't know how to get the cartridge under the little metal bar.

    Can someone help me with this?

    Thank you very much.

    Hi maddogminnie,

    I see that you can not install the cartridges and you have a metal bar that prevents you. You must turn on the printer and the metal bar should move down when you lift the front cover of the printer.

    The basic installation Guide, page 12 shows how this. Here's what you can do.

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    2. lift the printer cover.
    3. press the print cartridge latch and pull it forward. The print cartridge latch opens automatically.
    4. If you are replacing an ink cartridge, slide the old print cartridge and the store, recycle or throw away.

    Hope this helped... !!

  • prints illegible font, ink cartridge problem

    I try to print with my NEW desire to my MacBook Air OS X 5530. I get a blocky font type which is not readable. I also have a message on the printer that I need to replace the print cartridge, even if I tried to print only 6 very brief things. I tried to remove and replace the ink cartridges but when I open the printer to make the cartridges do not move in the position where I can remove them. I turned the printer off and then on again and was forced to redo the alignment that spend even if there also the polyhedral police. Help, please!

    I'm glad to hear that you got the printer working properly.

    -Chauntain

  • Deskjet 6988 print cartridge 'door' - cannot access ink cartridges

    This printer has been giving me excellent service for many years, so I'm not surprised that he can do a little wonky. Yet, any advice would be most appreciated!

    Recently, this "door" has popped up, preventing me access to print cartridges:

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    I saw no references to this 'gate' in the manual. Anyone know what it's called?

    Is there a way to force the printer to zero and drop the door? A factory reset did not work.

    Thank you!

    This fixed/figured it out!

    Remove the Panel on the right side of the printer. It's like two hooks on the top and two clips on the bottom. Gently pull down to unclip. Upwards, you will see the mechanism that connects the cover to a switch. For me, the wire time the "capture" disengaged, and I need to restore the link so that it is engaged when the lid rises or falls. After that I did, the cartridges behaved normally, and the mysterious "door" is never in the way.

  • Cannot remove ink cartridges

    Hello

    I have a photosmart c4480 all-in-one inkjet and I try to delete the cartredges. The printer is on, I opened the door of the cartridge, but transport is on the far left and is not right so I can access it! Please note the printer works fine, apart from that, there is no jam.

    This link has all the necessary steps to change a cartridge, but I'm stuck. Help, please!

    http://support.HP.com/us-en/document/c01370857

    Thank you

    Looks like you have a little trouble to remove the cartridges. Well let's start by making the two most basic resets.

    http://www.YouTube.com/watch?v=31TbWMrTaFk

    If you can print fine, I suggest sending to the printer a print job or to print a page of test and as transport reaches the middle of the page remove power cord at the back. This should freeze the transport in the open air and allow you to replace the ink.

    I would like to know how it goes!

  • Printer hp deskjet k209a shows E and does not recognize the cartridge

    My printer k209a installed on windows 7 shows E and it can not display ink estimated even me, I uninstalled and reinstalled everything, this printer worked correctly the last time. It's very frustrating. I have travelled an answer anywhere and have done everything I could, he cannot help. My printer can scan, but may not copy or print. But I do not know why, when I pressed the button ON / OFF and the button cancel all, my printer can recognize the cartridge and show the estimated ink and showing also don't not E more... but only a few seconds after it prints the test print, then it becomes E again. Please help me.

    The troubleshooting steps described in this document may help to resolve the cartridge error.

  • Photosmart 6520: cannot use HP ink cartridges

    That is to say there is a way to set up this printer to accept ink cartridges HP no?

    If it's not official HP ink, you know never really what he could do. Despite the official toner prices, you would be better to stick with it. They cannot much help out if toner unoffical screws to the top of your printer.

  • Printer cannot print black ink

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    Cannot make the step "Uninstall" I have lost the cd to reinstall the software.

    Baffled.  Can someone help me please?

    I watched several blogs on the site of HP, which concerned problems similar to mine.  I have combined several approaches and now have a printer that works properly.  I removed the print head and it soaked for three cycles of 5 minutes in distilled water (~ 170) about 3/4 inch deep with continuous slight stirring.  First soaking quickly became the black water, the second ended with the water a dark gray color, but the third rinse was almost obvious.  Hot distilled water dissolve the ink dried in the passages of the small ink contained in the part of ejection of ink from the print head cartridges.  I then carefully dried the print head as instructed, clean the electrical contacts on the printer and placed the print head and ink cartridges in the printer.  I turned off the printer, then unplugged it for a minute.  I have the plugged in and turned on, allowing it to print an alignment sheet.  Because the water remained in the corridors of the ink, the sheet had empty spaces, but a sheet of test house which has small samples of many points of color and the words in the color of each word was then printed with very good results.  The printer has now worked perfectly for a week.

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