Epson xp 620 - will not print an envelope from Word.

Original title: epson xp 620

Frustrated beyond words. Just bought this printer and it won't print an envelope from Word.  It seems it's going to print but then I get this message on the printer that he thinks it's supposed to be the CD/DVD printing. He spent over 2 hours with epson Tech on phone and no resolution. I have re-installed the software. All ideas

  1. Microsoft Word _?  32-bit or 64-bit?
  2. Microsoft Word is fully patched?
  3. I assumed that, given where you posted, you are running Windows 7, but which edition and what architecture (Home Premium, professional, ultimate, etc * and * 32-bit or 64-bit)?
  4. The latest drivers for this printer (regardless of the above) appear to be from August 2014 - those are the ones that you use? [ Windows 7 x 64 |]  Windows 7 x 86 ]

Help those who are here to help you with answers to the above questions.

Thank you!

Thank you, Tommy,.

I thought about this also and it has changed nothing. Finally understand the problem - it is in the word itself - when click on mail merge > envelope > options > printer options I found that the default tape is incorrect. It has been set for tray cd/dvd cassette instead of tape 2 it needs to be.

This is the first time that I never had to change a default setting for a common operation!

Thanks again

Tags: Windows

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