Equim P200: Vista 64 bit freezes randomly

Similar Questions

• Windows Vista 32 bit freezes at startup, as well as in safe mode and Windows RE

  Original title: serious problems with Windows Vista 32 bit

  Yesterday my computer worked fine. No problems. This morning I'm going to open a session and it is frozen, so I unplug the computer and restart it but after entering my password, it freezes again and he did it for the past 14 times. I have Ubuntu installed on my machine that I use now which works great, but I need to get Vista up and running by Saturday, because I need to Photoshop to work and other things. I need to sync my iPod on Windows as well.

  I did install updates or anything before this problem. He began by chance. I can't start without failure or recovery mode or networking like these gel too.

  Hi LiaCHIA,

  You get the error message?

  Step 1: Disconnect all external devices (printers, scanner, USB (universal serial bus) readers, etc...)  Except the keyboard and mouse and then start.

  If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue.  Then get any drivers\software update for the device.

  Step 2: Follow the steps described in the article below, and then run the Startup Repair

  Windows Vista or Windows 7 unbootable and the Startup Repair tool does not resolve the problem

  http://support.Microsoft.com/kb/934540

  If the problem persists,

  Step 3: Follow the steps described in the article below

  When you start a Windows Vista-based computer, the system may stop responding (hang) at a black screen

  http://support.Microsoft.com/kb/946532

  In addition, see the article below for custom installation (Windows. Old folder)

   

  Installation and reinstallation of Windows Vista

  http://Windows.Microsoft.com/en-us/Windows-Vista/installing-and-reinstalling-Windows-Vista

  Note:  In a clean installation, existing data will be deleted. These data include settings and personal data. After installing the operating system, you must also reinstall all programs.

• window vista 32 bit freezing

  Hello, I use a notebook compaq presario v3700 series with pre-installed Windows vista 32-bit. The problem is that this os is recently freeze when I try to start a program, connect to the internet or I do nothing it still freezes up. I can even restart using Ctrl + Alt + Del.It is the complete freeze of mouse cannot move the button have no answer. Whenever I put the power source, and then restart the laptop. I didn't encounter this problem before there just after a year I brought this laptop.

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you ALREADY had on this
  machine, including those you have uninstalled (they leave leftovers behind which can cause strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes without doing anything - then right click on the task - bar
  The task manager - take a look at stored by - Services - process - it is a quick reference (if you have
  a small box in the lower-left - show for all users can check only).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG and then display a list of the people here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out what are the files, registry keys and other objects processes have opened, the dll
  they loaded and much more. This exceptionally effective utility will show you even owned by each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to startup automatically when your system boots and you
  opening of session. Autoruns also shows you the full list of registry and file locations where applications can configure auto-
  start the settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  WhatsInStartUP - free - this utility displays the list of all applications that are loaded automatically when Windows
  starts. For each request, the following information is displayed: Startup Type (registry/Startup folder).
  The command - line String, product name, file Version, company name, location in the registry or the file system,
  and much more. It allows you to easily disable or remove unwanted programs that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window Watcher says it all, reporting of any window created by all running programs, if the window is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system. For
  each driver in the list, additional useful information is displayed: load address of the driver, description,.
  version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - Device Manager - Display Adapter - note the brand and complete model of your
  video card - double - tab of the driver - write version information. Now click on UPdate Driver (this
  cannot do anything as MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
  This will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party with their
  own the software and drivers and all other main drivers that you have.

  Now go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restoration) and then of the manufacturer of the device
  (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for the BIOS, Chipset and software)
  updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after each installation.

  Always check in the Device Manager - tab drivers version you install actually shows up. This
  because some restore drivers before the most recent is installed (particularly that audio drivers) so install a
  pilot - reboot - check that it is installed and repeat if necessary.

  Repeat to the manufacturers - BTW on device at the DO NOT RUN THEIR SCANNER - manually check by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver in the Windows updates,
  This leaves ONE of Windows updates, but it will not install the drivers who are generally older and cause
  questions. If updates offers a new driver and then hide it (right click on it) and then go look for new ones
  manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  Hope these helps.

  Rob - bicycle - Mark Twain said it is good.

• Vista 64 bit crashes randomly. Hi end system

  IM using an AMD blackbox 3.2 gig cpu, Asus M4A79T Deluxe MB, ATA 4890 GFX card made by MSI and 6 GB of ddr3 ram.  At least 3 to 4 times a week, vista is locked up tight. the cursor move and cant del alt out or anything like that. Only way is a reboot.

  This happened once or twice a month. Therefore becomes more often on Corsica for 5 months or more.

  Sometimnes I have almost nothing running. Do not since. He is a firecracker of a machine. IM also using Corsican 128 GB SSD for the os. A machine kick in $$. Not a game that won't play on ultra hi.

  Any help appreciated.

  Hello

  Random freezes without stop errors are almost always related to the material. Start by running a diagnostic of the ram, which is integrated or third party like memtest86 or doc-memory. If you are able to exclude from the ram and then check the hard disk with a manufacturer's diagnostic utility. In addition, for devices such as the motherboard, processor and power supply, requires swapping parts checked to isolate the component of the problem.

  Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org

• Hello, my HP a6500f pc. 500 GB, 4096 ram.vista 64-bit freezes and unresponsive

  
  

  Hello

  As the test of memory produces an error, I would propose to remove one of the memory modules (I believe that the PC has 2 x 2 GB Modules) and see if you still get this freezing problem.  If you do, try the same Module, but in the other slot on the motherboard.  If the problem persists, try the same procedure but with just the other module inserted Ram - see if all these combinations will allow the PC to function normally.

  The procedure to access the Ram Modules can be found on the link below.

  http://support.HP.com/us-en/document/bph03886

  Let me know what you find.

  Kind regards

  DP - K

• Bad SD card format has been reported on Satellite P200 - Vista 32 bit

  The player card on my laptop seems to have stopped working. I checked the Device Manager and there is no warning in there. I reinstalled the Flashmedia driver just to be sure and rebooted but still no joy.

  The map seems to be recognized to some extent as Windows Explorer shows 'SD Card (f)', but in the management of the computer-> Storage-> disk management F: appears as 23,78 GB of unallocated space... which is rather strange, because it's a 1 GB SD card.

  The only major updates (other than Windows Update), I've done since Christmas (when I finally remember how the map works) was to install the update of the BIOS 2.50 a.,

  Anyone know of any issued with this BIOS version and card readers?

  Sorry buddy but I don t see any SD card problems!
  The SD card has been recognized in windows (My Computer) and seems to work correctly. The size of the SD card seems to be reported wrong
  Is this good?

  I recommend to format the SD card using the Toshiba tool (if pre-installed) and then you can check the size of SD card in the SD card properties.

  Greetings

• Windows 7 Ultimate 64 bit - freezes when playing

  Core i7 920 CPU
  8 GB Ram
  ASUS GTX285 graphics Card

  I had Vista Business 64 bit on for 9 months large runnning
  I play Call of Duty 4 and 5 - which, with Vista, went very well with all the settings of high
  I installed Windows 7 ult 64 bit without material change and then play COD 4 or 5 he began to randomly freeze the system and the only thing I could do was shut down the system by holding the power button in.
  Sometimes the game would go for fine 2 hours that other times she would freeze after about 20 min of (sometimes as fast as 5 minutes in the game)
  I tried to adjust the graphics in the game in low heat
  replaced HARD drive of (good excuse to get some old replaced HARD disk)
  I set up a dual monitor on the computer and run hardware monitor to check the time that the game was running - everything seemed fine, but every now and then as it froze it would give me a blue screen with the following error:

  A clock to interrupt not received on a secondary processor in the allotted time interval.

  0 x 00000101 00000000000000 x 0 x 0 000000000000000019 0xfffff88002f63180 0 x 0000000000000002

  what I did in the end is reinstalled Vista on a second partition so I could dualboot and reinstalled the games.

  so under the same hardware with the same software installed Vista 64 bit is fine and Windows 7 64 bit freezes randomly when you play

  I regularly update the two BONES and my bios is also updated - latest drivers for the graphics card installed

  everyone had the same problems and know of any way to solve this problem?

  Morley71,
  In addition to update your video card driver, you must make sure that all hardware components have installed drivers Windows 7.  Check for audio, NIC, chipset, etc...  and make sure they are all drivers of version of Windows 7.  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Strange Lag issues on Windows vista 32-bit as well as game slow load time

  OK, this is really starting to annoy me, and I would be very grateful if anyone can solve this problem for me. Well since I had my HP Pavilion Vista 32-Bit seems "randomly Lag" occasionally. For example, I'd be right on the web, and then all the computer slows down as the office. Windows and the programs seem to start to take longer to open. I reccently got a video card Nvidia GTS 250 for the game but still lags. But the strangest thing is that this problem occurs randomly. The problem seems to stop and then "randomly comes back" to happen to my PC. So far, my solution is to leave the computer alone or just leave it turned off. But the other day I left 3 days straight and did not help a bit. It was a month ago, but it was very strange. Now, he seems to be doing more often. (I do not add or download new programs recently)
  It really bothers me, and I stopped buying games for my cause of PC that I rarely have the opportunity to play their cause of this problem. I know I did not describe my great problem but can someone help me please?

  Dis_Ze_Legend,
  Since this doesn't seem to be a specific game question here are things that you can try.

  Clean boot

  Disk error checking

  Get rid of malware

  Windows Memory Diagnostic

  System File Checker 
  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Equim P200: Should what BIOS I use 32 or 64 bits?

  I have a portable Equim P200 and I want to update the BIOS after receiving an alert that recommends updating the Tempo Toshiba software.

  I downloaded the update to the BIOS, but when I unzip the zip file, it gives a 32-bit version and a 64-bit version.
  I use Windows Vista Home I think it is 32-bit, but my laptop has an AMD Athlon 64 X 2 microprocessor.
  Can someone tell me what version I should use please?

  If I had to choose, I'd go for 64-bit being if think the BIOS is material and my 64-bit microprocessor.

  Thanks in advance, Mark.

  Hello

  If you have Vista 32-bit, then you must use the 32-bit BIOS.

  If you have purchased a version of Vista 64-bit, then you should use the 64-bit version of BIOS ;)

  Welcome mate

• Vista Ultimate x 64 freezes randomly even when you are not running applications

  I feel the random system freezes from my PC. My PC Spec is below. Even if being run without applications and the system is on the desktop system will freeze randomly (can not move the mouse and the keyboard does not respond) and will force me to restart the system manually. I noticed an error message in the event viewer what cultures upward each time that this gel coming and I was wondering if you could provide me with a solution?

  Filter event with the query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA 'Win32_Processor' AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace '//./root/CIMV2' because of error 0 x 80041003.» Events cannot be delivered through this filter until the problem is resolved.
  

  I have included my PC specs and components below, but it is unlikely to be a hardware problem most of the time, even when focusing on the computer with 'memtest' etc it will not break.

  Power: 800 W

  [Product information]
  * Product type: motherboard
  * Product model: M4A78T-E
  * Product S/N: 93MOAI569328
  Place of purchase: www.scan.co.uk
  * Date of purchase: 2009/6/7

  [Map mother specifications]
  * Revision of the motherboard: 93MOA1569328
  * Card motherboard BIOS revision: worm 2208

  [VGA Card Specification]
  * Supplier of the VGA card: GIGABYTE
  * VGA card model: GV-R467ZL - 1GI
  * VGA card Chipset: ATI RADEON HD 4670
  * VGA card driver: 8.563.0.0

  [CPU specifications]
  * Provider of CPU: AMD
  * CPU Type: PHENOM II X 2 550 BLACK EDITION
  * Processor: 3.1 GHZ

  [Specifications memory]
  * Memory seller: CORSAIR
  * Memory model: XMS3 DDR3
  * Memory: 2 X 2 GB

  [HARD drive specifications]
  Seller of HARD drive: WESTERN DIGITAL
  HARD drive model: CAVIAR BLACK
  HARD disk capacity: 160 GB

  [The module map specificatio]
  Seller of maps add-on:
  Type of card module:
  Model of card module:

  * Operating system: Vista 64 bit

  Hello

  Try the clean boot method, which is a process of elimination to see what could be the cause
  the question. Pilots also have an influence on the performance of the system so I would update those
  as well.

  Norton has been known to cause strange problems on some systems, so I would use the
  Norton Removal Tool to check its impact. The following recommendations for free
  replacements, so you have good protection while check you this. Download all
  replacements before you remove Norton and install after removing and resetting.

  Download - SAVE - go to where you put them - click on - RUN AS ADMIN
  (Norton Removal Tool and others)

  Norton Removal Tool
  http://Service1.Symantec.com/support/tsgeninfo.nsf/docid/2005033108162039

  List of tools to clean/uninstall anti-malware programs
  http://answers.Microsoft.com/en-us/protect/Forum/protect_start/list-of-anti-malware-program-cleanupuninstall/407bf6da-C05D-4546-8788-0aa4c25a1f91

  -------------------------------------------------

  Here's what I use and recommend: (these are all free and very effective versions.)

  Avast and Prevx proved extremely reliable and compatible with all I have
  launched on them. Microsoft Security Essentials and Prevx have also proven to be very
  reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

  Avast Home free - stop any shields is not necessary except leave the file system, Web,.
  Operational network (Script and behavior are also recommended in Ver 6 +).

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (It may temporarily turn off with the little icon to the left of the + bottom
  right of IE)

  Two versions of Avast are available 6.x and 4.8 x

  Avast - home - free - 6.x stop shields you do not use (except files, Web, network, &)
  Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
  Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
  Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
  disabled - click OK
  http://www.avast.com/free-antivirus-download

  Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
  and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
  Finish those you don't use).
  http://www.avast.com/free-antivirus-download#TAB4

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with the other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here or
  Use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp?prevx=Y   <-->

  PCmag - Prevx - Editor's choice
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
  would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
  (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
  never find anything of note that I started to use this configuration.
  http://www.Malwarebytes.org/products/malwarebytes_free

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Equium P200 1IR running Vista 32-bit Home - no WiFi

  I have a Toshiba Equium P200 1IR running Vista 32-bit Home with a wifi problem. The wifi adapter is an Atheros AR5007EG.

  The problem I get is endangered wifi networks and laptop connects to networks I use normally.

  I tried to reinstall the connections and passwords. I know that routers are functioning as my wifi phone can connect to routers, but the laptop will not.

  I removed the battery and reset the BIOS, I removed the adapter from the list of Device Manager and reinstalled, I updated the driver and restarted the laptop.
  I can see some time the wifi router and sometimes I can't. If I can see my router named it will connect to it.

  Sometimes, he will not recognize the router but when I use the Toshiba wifi doctor and run the radar feature, you can see the router but it does not show in the network and sharing Center, although I can see on the radar option.

  Any help would be greatly appreciated.

  Hello

  You update the BIOS?
  Please do if the laptop uses the old BIOS.

  In addition, you must update driver WLan
  You said you did, but I don't know if you used the latest version of m

  Here you can download the latest Wlan drivers.
  http://APS2.toshiba-tro.de/WLAN/

• Package of added value and Windows Vista 64-bit on Satellite P200

  Hello, recently I changed Windows version of 32-bit to 64-bit. Everything works perfectly except PPV.

  When I try to install it, it produces an error message that says:

  ID_ERR_NOTINSTALLTVALZ_MESSAGE

  I found in some old discussions that I should update my bios, so I downloaded most recent bios, and when I tried to update, the pop-up message that I already have this version.

  I did some research and I found some drivers for the 64-bit version - [link to driver | http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_driver_details.jsp?service=EU&selCategory = 2 & selFamily = 2 & selSeries = 152 & selProduct = 746 & selSho rtMod = null & language = 13 & selOS = 27 & selType = all & yearup load = & monthupload = & dayupload = & useDate = null & mode = al lMachines & search = & action = search & macId = & country = all & selectedLanguage = 13 & type = all & page = 1 & ID = 61866 & DISO = 27 & driverLanguage = 13]
  and in the statement, he said that I should
  "It's only the driver of value added package for 64-bit computers. Installation instructions: 1. unzip the zip-> 2. Right-click on the "TVALZ_O.INI" file-> 3. After a right-click on the file, choose "Install" from the context menu. »
  But when I do that there is an error message that says that this INF file selected does not support this method of installation.
  I tried to install it in safe mode, but the error is the same.

  Maybe I should put these drivers in a specific location? If Yes, where?
  Who can I install everything first? VAP installation for 32 bit, then driver for 64-bit? Or maybe the other way around?

  If someone could write me a clear instruction how step by step, I would be really grateful.

  My system: Windows Vista 64-bit Ultimate with SP1
  My Notebook: P200 series

  Best regards, Paul of the Poland.

  Hmm, I wonder about this sentence
  > I've done some research and I found some drivers for the 64 bit version

  What is your laptop model number? Have you chosen the right Toshiba VAP for the right notebook series?

  If you have chosen the correct drivers (for the right notebook series) then try to copy the extracted files in the folder of Toshiba Value Package added to programs-> Toshiba-> Toshiba Value added Package.

  Then try to run the ini file as described on the page of the European driver Toshiba.

• Satellite P200 - 1 K 9: can I put the Vista 64-bit.

  Hello

  I was wondering if my p200 - 1 k 9 can be upgraded to the 64-bit version of Vista. I was told it will improve performance, but have been unable to find anywhere on the net, if I can indeed be upgraded or if there is no significant increase in performance to justify the cost.

  I use my pc mainly for photo and video editing in Adobe production studio suite.

  Thanks for your answers in advance
  Richard

  Hello

  Why not??? Satellite P200 - 1 K 9 belongs to the series of PSPB6E and according to the page of Toshiba Europe, all Vista 64-bit drivers are available.

  But I don't think you will see a performance gain by using a 64-bit version of Vista.
  To be honest, I would Setup not 64-bit because of the compatibility problems with some 3rd party applications.

  I have no experience with Vista 64 bit, but with XP 64 bit version and I can tell you that I had a lot of problems with my 3rd software because it was designed for 32 bit OS.

  But finally it s your own decision

  Greetings mate

• The mouse freezes randomly at the start of Vista PC

  Once a week, when I start my PC from a cold start or when I do a reboot for some reason, I find that the mouse pointer freezes in the middle of the screen.  There is no pattern as to when this happens.  Sometimes this will happen twice a day.  Sometimes, it will not happen for several days.  But it will happen eventually.  I have to use the Tab key to scroll to close off the computer; After I turn it back on it is generally acceptable.  (A time-out of a hundred of the mouse is still frozen and I repeat the process.)  I use Vista 32 bit and a HP Media Center PC.  Ideas or suggestions how to solve this problem?

  Abdoulaye Jabba the Hut,

  Thanks for posting on the Microsoft answers Forum,

  If the startup not found repair help with your question or if you have not tried the option of recovery yet, you might want to look at this information in another forum.

  CNET forums:
  It's a question of Logitech Setpoint... by John.Wilkinson -5/3/08 08:02 in response to: mouse and music freeze Vista
  I have a Logitech Desktop computer call easy and have encountered the same thing. After trying some generic drivers, different keyboard/mouse, etc. I discovered that the problem with audio driver delivered with record 4.00BR. (Your mouse takes Setpoint 4.40, but I guess there is a similar issue.) From time to time the driver will be glitch while a sound is played, leading all other devices related to the set value (in my case mouse and keyboard stop working. In my case I uninstalled the Setpoint software, manually removed all Logitech keyboard/mouse/sound drivers via Device Manager, and then reinstalled and solve the problem itself. In your case, if you do not have a Logitech sound system, you should be able to solve the problem simply by manually deleting these Logitech audio drivers and reboot, then updates driver for your sound card from the website of the manufacturer of the sound card.

  I found a lot of people have had this problem and uninstall setpoint helped solve the problem. It would be interesting to try.

  Marilyn
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Screen freezes randomly (Macbook Pro retina 13 inches early 2015)

  MacBook Pro (retina, 13 inches, early 2015)

  OS X Version of El Capitan 10.11.4

  Processor: Intel Core i5 at 2.9 GHz

  Memory: 8 GB 1867 MHz DDR3

  Graphics card: Intel Graphics Iris 6100 1536 MB

  
  

  I bought this MacBook on the Apple store online a year ago, and I must say it has been a very reliable machine up to now. It starts way faster that any laptop I have ever used before.

  However, recently to update my OS on the 10.11.4 version, my screen freezes randomly. The keyboard and trackpad are both unresponsive.  Closing the cover does nothing either, since the macbook won't sleep normally as it would be. The only solution I had was to hold down the power button to force it to close.  This has been extremely frustrating and made me lose valuable data too.  I ran the Diagnostics of Apple and the only error seems to be the battery issue. It has been said, however, that it should not affect the performance of the computer.

  
  

  If someone has encountered this problem, great tips, thank you would be much appreciated!
  

  
  

  Hey, I bought the same macbook 6 months ago, the macbook had several recurring problems, graphic and audio glitches, what happened was, sometimes (for watching movies, or playing games) the screen went black with a red line on the left side of the screen, then after 2-3 seconds screen is returned to normal, and then there was a glitch-audio distortion that attaches after 10 seconds - 1 min.

  I have tried to solve this problem, because to the 4months, 2 authorized repair shops are rendered as well an apple store, they told me that the tests have said everything was perfect, they failed to reproduce this problem, and that is probably a software problem, it wasn't, because I did everything to eliminate the risk that this was a clean install os software problem to use different browsers, readers different flash etc.

  About a month and a half my macbook froze for the first time exactly like yours, frozen screen, slider became unresponsive, caps lock light insensitive, trackpad locked (didn t click), closing the screen was always on the apple logo. I did exactly what you were doing, forced to shutdown by pressing the power button.

  I was furious, thinking that this is an escalation of the hardware failure and he was in awe of this next step is to "die".

  The next time he "froze" again, I went to the apple store nearby with the macbook in a frozen state and demanded that they fix it, I insisted the guy writes it down and describe the exact condition of the macbook was when I took it to them, and he said that they will run tests and see When I tell him that it is the "millionth" time test you my macbook, he said, that even if the tests show nothing they will replace the logic board, we signed a "service record" who says that they will replace the logic board and the battery and for the first time that I was happy they will finally fix.

  I was wrong, they called me a week later and say we took some tests and everything is ok, it was the last straw, I did not pick up the macbook and said that I will not pick up unless they fix it.

  Next day I went to the store and made a big fuzz, saying: I have contacted the Ombudsman, and I'll still take legal action if they didn't fixed it the next day.

  Next day I went and they had replaced the logic board so the top-case with battery.

  The reason I say this is, their support at least in my case, it was terrible to the point that I preferred to throw the macbook in the trash and never look back, you can't really imagine how long it took me to convince to repair or replace, for 4months I was on the phone or online chat and was flowing like a ball from one to the other.

  If you are still under warranty, go directly to the apple store and request a fix, when I say request, do not be polite, don't bite on phrases like "we will do everything, so you won't have to come back again," go aggressive mode, because at least in my case, be polite did not help, the best thing would be, when it freezes again not turn off it take it straight to the apple store.

  Another thing is, I had a battery problem when running the diagnostics, whenever I gave it to them they said oh "battery is ok, sometimes the tests fail," my argument? If the tests fail how do you rely on them...

  Go and demand, it is their responsibility to fix, 3 and a half months being polite is not done, I'm aggressive and stares at me in 1 week.

  Good luck