Error c1900101-30018 persists even with troubleshooting

Similar Questions

• Windows do not install display error c1900101-30018

  Original title: windows 10

  Why windows do not install display error c1900101-30018

  The phase "Installation drivers and features" is the most delicate part of the upgrade. If you see a c1900101 x300xx failure, it means that we have failed in this phase. The most common failure is x 30018, which usually means a driver crashed when we there for the first time. Any driver can cause failure, but he can't block 100% of the time. If you try again, it may work only.

  Task of pre-required

  When you make significant changes to your computer for example updated operating system, you must always back up. See the links to resources on the backup by clicking the link for each version of Windows you are using: Windows XP, Windows Vista, Windows 7, Windows 8/8.1

  • How to back up and restore your files manually
  • How to free up disk space in Windows
  • How to: 10 tips before installing Windows 10
  • How to: determine if a device application or hardware is compatible with Windows 10
  • Will remain the documents and applications, or install app must

  then

  • How to download official Windows 10 ISO files
  • How to: upgrade previous versions of Windows using the file ISO for Windows 10

  then

  • Turn off (preferably uninstall) your Antivirus utility before you perform the upgrade.
  • Reboot several times, and then try again.
  • Disable the general USB peripherals (for example - smart card reader).
  • If you are using a SCSI drive, make sure you have the drivers available for your storage on a thumdrive device and it is connected. During the installation of Windows 10, click on the advanced custom Option and use the command load driver to load the driver for the SCSI drive. If this does not work and the installer still fails, consider switching to an IDE based hard drive.
  • Perform a clean boot, restart, and then try again.
  • If you upgrade to the. ISO file, disconnect from the Internet during the installation, if you are connected in LAN (Ethernet) or wireless, disable both, then try to install.
  • If you are updated through Windows Update, when download reaches 100% disconnect from the LAN (Ethernet) Internet or Wi - Fi, then proceed with the installation.
  • If this does not work, try using the. ISO file to upgrade if possible.
  • If you are connected to a domain, go to a local account.
  • If you have an external equipment, attached to the machine, unplug them (example, game controllers, USB sticks, external hard drive, printers, peripherals not essential).

• Envy 17-k270: upgrade of Windows 10 - error c1900101-30018

  Hello

  I tried upgrading my laptop for Windows 10 several times and I get the following error message: c1900101-30018 and FIRST_BOOT SYSPREP. I tried to update through windows update and through the USB with no success so far. My last option will be to do a clean install of windows 10. I wonder if I will come through the same mistake by doing this.

  Has anyone done a windows upgrade installation clean 10? Has anyone found a solution or workaround above?

  Any help is very appreciated!

  Thank you

  I'm from Mexico, I had the same error code.

  Solved it by uninstalling tune up utilities and antivirus, update now Windows 10 without problem, using the official application "media creation tool" from microsoft to install via USB, now Windows 10 is running and active

  http://www.Microsoft.com/en-us/software-download/Windows10

• What are the causes of media error does not exist, even with the inserted disc

  I have a video project of 2 h I want to put on a DVD in NTSC format.  I get a msg of error 'Media does not exist', even with the DVD inserted in the drive.  I checked "Fit content to the space available.  Is the hr project 2 too long to compress the DVD, or are there other possible causes?  I have made a project of 1 1/2 hours without any problem.  I have a lot of hard disk space.

  Download orders

  What version of Premiere Elements and on what operating system works - it?

  The problem is the disc in the tray of the burner not recognised by Premiere Elements. Another frequent related issue is location of burner: burn dialog is empty when the Premiere Elements does not recognize the burner.

  In the problem that you have.

  have a. you tried other brands/types of DVD discs?

  b. If you start a new project and take the new timeline content DVD-video to DVD disc, the problem remains the same?

  B. have you tried to uninstall / free program ccleaner cross / reinstall with antivirus and firewall disabled?

  If you are in a time crunch, you should consider burning the chronology contained in the record and then taking the the VIDEO_TS folder

  recorded in a program like ImgBurn for DVD-VIDEO on DVD production.

  Please check and review and then provide you with the way to details. Looking forward to your results.

  Thank you.

  RTA

• 20.0 unusable. Each click generates a Java pop up, even with Java disabled error.

  JavaScript application ' error: missing (after for) "pop - up occurred during every change of page, sometimes 2 or 3 on the other. Even with Java removed or disabled. Even with the blocker on. Browser reinstalled several times.

  Hello, you can try to reproduce this behavior when you start firefox in safe mode, once? If not, perhaps an addon intrudes here...

  Troubleshoot extensions, themes, and issues of hardware acceleration to resolve common problems of Firefox

• Impossible to connect the printer to the laptop with a wi - fi connection and get a message saying "print spooler does not", even though troubleshooting it says that it is fixed.

  Problems to connect a printer to my lap top using a wi - fi connection and get a message saying "print spooler not working do not ', even though troubleshooting it says it is fixed, any ideas please?

  Original title: install a printer

  I see an error message about "spooler" problems

  A print spooler is software that temporarily stores the disk printing hard or in memory until the printer is ready to print.

  If you were expecting an abnormally long time to print a document, or if you see an error message about the print spooler, you may have to restart the spooler to print on your computer.

  To restart the spooler, the simplest method is to save your work and restart the computer. Alternatively, you can try the following steps:

  To restart the print spooler service

  1. You must be logged on as administrator to perform these steps.

  2. Click Start, type: services , then press on enter on your keyboard

  3. Double-click Services.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  4. Right click on the print spooler service, and then click Properties.

  5. On the general tab, next to startup type, make sure that automatic is selected.

  6. If the service is not already running, under Service status, click Start and then click OK.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

• Home to the host windows group Group 8 Windows 7 not connecting not even with the help of the troubleshooter.

  I just got a win computer 8 and already have a Windows 7 computer, but for some reason any not connecting not even with the convenience of no help at all

  so if you can help solve me this problem please help. When I enter the password is says something like impossible connet to the home group.

  Hi Zpve,

  Let us know a few more things on the issue.

  1 to the computer on which you created the collective housing, Windows 7 or Windows 8?

  2. what version of Windows 7 do you have?

  3. what exactly is the problem you have?

  4. what happens when you try to connect to a home group?

  5. what error message do you get when you enter the password?

  I suggest you go through the links to find out how to create a group of home.

  For Windows 8:

  Homegroup from start to finish

  http://Windows.Microsoft.com/en-us/Windows-8/HomeGroup-from-start-to-finish

  For Windows 7:

  Homegroup from start to finish

  http://Windows.Microsoft.com/en-us/Windows/HomeGroup-help#HomeGroup-start-to-finish=Windows-7&V1H=win8tab1&V2H=win7tab1

  You can go through the link and look for possible causes.

  The homegroup Windows problems

  http://Windows.Microsoft.com/en-us/Windows-8/HomeGroup-problems-in-Windows

  Homegroup: frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows7/HomeGroup-frequently-asked-questions

  Get back to us with answers from the EPF.

• PSC 1400v 'check ink cartridges' seeing rest even with new cartridges

  My COPS 1400v 'check ink cartridges' stays on even with new cartridges. I have Windows 7.  I followed the troubleshooting tips to clean the contact points, but not luck.  I bought a carton of off - brand, who worked for a few weeks.  This is the error message at startup.  I replaced the cartridges with the HP brand, but the error light does not turn off.  All advice is appreciated.  I know that this thing is so outdated, but that's all I have right now.  Thank you very much.

  It looks like a case of rejection of the cartridge. You can have a bad ink cartridge, or something more serious. If you have tried all the steps in the document below, then you should try to do a hard reset. If this does not work, the cartridge may be bad and need replaced. Sometimes you get a bad right cartridge against the package. If after changing the cartridge again and again all the troubleshooting steps did not receive the printer print, then you may need to replace the printer.

  Check lights print cartridge flashing:
  http://goo.GL/viF23

  To do a hard reset:
  1. make sure that the printer is turned on.
  2. pull on the power cord from the printer.
  3. pull out the power cord from the wall.
  4. wait for 30 seconds.
  5. plug in the printer and turn it on.

• KB2887069 Windows update fails to install, even with the audio drivers and uninstalled AV

  KB2887069 Windows update fails to install, even with the audio drivers and uninstalled AV.

  Background: I am setting up a pavilion of 500-164 equipped with OEM specs, specifically:

  -AMD/Radeon APU

  -Windows 8 6.2.9200

  -See sysinfo below for more details

  The PC brought to the specifications of the plant, with all Windows updates applied with the exception of KB2887069, which breaks down at the update.  With the exception of troubleshooting the failure of the update, none of the changes have been made.  The Windows KB2887069 update fails to install as well through the automated process when tried manually via a direct download.

  Additional troubleshooting measures to date include:

  -Uninstall the software OEM AV (Norton), then by restarting.

  -Temporarily disable all the features of Windows Defender.

  -Temporarily uninstall the audio driver (IDT High Definition Audio CODEC) OEM.

  -Realization of an analysis of the SFC system (with no error found).

  Results: The Windows Update full KB2887069 with a failed State and produced the following results.

  2014-11-15 19:25:08:807 3488 1 b 84 Misc = logging initialized (build: 7.8.9200.17099, tz:-0500) =.
  2014-11-15 19:25:08:807 3488 1 b 84 Misc = process: C:\Windows\system32\wuauclt.exe
  2014-11-15 19:25:08:807 3488 1 b 84 Misc = Module: C:\Windows\SYSTEM32\wuaueng.dll
  2014-11-15 19:25:08:807 3488 1 b 84 Manager:
  2014-11-15 19:25:08:807 3488 1 b 84 Handler: START: Manager: installation CBS
  2014-11-15 19:25:08:807 3488 1 b 84 Manager:
  2014-11-15 19:25:08:807 3488 1 b 84 Manager start installation of CBS update BCA9DC69-8FB6-4B79-8E1B-E706B32B55C9
  identity of 2014-11-15 session 19:25:08:807 3488 1 b 84 CBS Handler: 30409011_3339369637
  the package identity 2014-11-15 19:25:08:807 3488 1 b 84 CBS Handler: Package_for_KB2887069 ~ 31bf3856ad364e35 ~ amd64 ~ ~ 6.2.1.1
  2014-11-15 19:25:08:822 3488 1 b 84 Manager stand-alone installation with source=C:\Windows\SoftwareDistribution\Download\c3f79bd7f837c5015dba3018d0ab7d67\windows8-rt-kb2887069-x64.cab, workingdir = C:\Windows\SoftwareDistribution\Download\c3f79bd7f837c5015dba3018d0ab7d67\inst
  2014-11-15 19:25:12:567 3488 Manager e00 FATAL: CBS called error with 0x8007371b.
  2014-11-15 19:25:13:269 3488 1 b 84 Manager FATAL: full install of CBS update with type = 0, requiresReboot = 0, installerError = 1, hr = 0x8007371b
  2014-11-15 19:25:13:378 3488 1 b 84 Manager:
  2014-11-15 19:25:13:378 3488 1 b 84 Handler: END: Manager: installation CBS
  2014-11-15 19:25:13:378 3488 1 b 84 Manager:
  2014-11-15 19:25:13:378 880 fa0 Agent *.
  2014-11-15 19:25:13:378 880 fa0 Agent * END * Agent: installing updates [CallerId = wusa]
  2014-11-15 19:25:13:378 880 fa0 Agent *.
  2014-11-15 19:25:13:378 6676 1a0c COMAPI > COMAPI - RECOVERY -: install [ClientId = wusa]
  2014-11-15 19:25:13:378 6676 1a0c COMAPI - tender installation complete (successful = 0, succeeded with errors = 0, failed = 1, missing = 0)
  2014-11-15 19:25:13:378 6676 COMAPI - restart required 1a0c = No.
  2014-11-15 19:25:13:378 6676 1a0c COMAPI - WARNING: exit code = 0x00000000; Call error code = 0 x 80240022
  2014-11-15 19:25:13:378 6676 1a0c COMAPI-
  2014-11-15 19:25:13:378 6676 COMAPI COMAPI - END - 1a0c: install [ClientId = wusa]
  2014-11-15 19:25:13:378 6676 1a0c COMAPI-
  2014-11-15 19:25:17:605 6676 1 a 10 COMAPI - COMAPI: IUpdateServiceManager::RemoveService -.
  2014-11-15 19:25:17:605 6676 COMAPI 1 has 10 - ServiceId = {b043431c-3a5f-4bf5-b5b2-34a542b07e41}
  2014-11-15 19:25:17:683 6676 1 a 10 COMAPI IUpdateService removal scan volatile package service, serviceID = {B043431C-3A5F-4BF5-B5B2-34A542B07E41}
  2014-11-15 19:25:17:683 6676 1 a 10 COMAPI WARNING: ISusInternal::RemoveService failed, hr = 80248014
  2014-11-15 19:25:17:683 880 524 Agent WARNING: WU client omits CClientCallRecorder::RemoveService with error 0 x 80248014
  2014-11-15 19:25:18:385 880 1a7c report REPORT EVENT: 2014-11-15 19:25:13:378 - 0500 1 182 {807311FF-2CC0-45E2-B903-238AD59E6377} [AGENT_INSTALLING_FAILED] {3CE1E1A4-CA14-4F2A-BEA1-71029F73AFD6} 101 501 8007371 b wusa error content install Installation error: Windows failed to install the following update with error 0x8007371b: update security for Windows (KB2887069).
  2014-11-15 19:25:18:385 880 1a7c report CWERReporter::HandleEvents - WER report upload completed with status 0 x 8
  2014-11-15 19:25:18:385 880 1a7c WER sent report: 7.8.9200.17099 0x8007371b (0x8007371b) 3CE1E1A4-CA14-4F2A-BEA1-71029F73AFD6 install Unmanaged 101
  2014-11-15 19:25:18:385 880 1a7c report CWERReporter finish event management. (00000000)
  2014-11-15 19:35:18:718 880 1 to 28 in THE # to THE: initialization of automatic updates.
  2014-11-15 19:35:18:906 880 1 to 28 WuTask WU Uninit Manager tasks
  2014-11-15 19:35:19:795 880 1-28 Service *.
  2014-11-15 19:35:19:795 880 1-28 Service * END * Service: out of Service [exit code = 0 x 240001]
  2014-11-15 19:35:19:795 880 1-28 Service *.

  I find it peculiar that you just bought a HP computer brand new, still-in-the-box, which came with Windows 8, not 8.1, preinstalled Windows. That said, cross your fingers, roll up your sleeves and try the fix following multiple step, I cooked up just for your computer...

  ACTIONS

  [You may want to print these instructions for reference offline.  IMPORTANT => NO SKIP & perform all steps in one uninterrupted session!  [If a step said to restart, restart! ]

  1 right-click on the link, select SAVE TARGET as.... & download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  2. close all open applications (that is, anything with an icon on the taskbar).

  3. right click on the file that you saved in step #1 above and select run as administrator to run the Norton utility. DO TAP not your keyboard until the race ends, then restart.

  4. right-click on the following link and save the download to your desktop: ie8 - rereg.all.zip [1]

  4B. right click on the file that you saved in # 4 has & select EXTRACT ALL. This will create a new folder in Office also appointed ie8 - rereg.all. The folder contains both scripts below (plus a third that will NOT be).

  Note-online scripts are good for IE9, IE10 & IE11, too,

  5. close all open applications (that is, anything with an icon on the task bar), open the folder created in step # 4 b above & double-click on the file named ie8 - rereg.32on64.cmd to run the script.

  5 b. Repeat this for the file named ie8 - rereg.64on64.cmd then restart.

  6. reset Internet Explorer by the MANUAL of instructions on this page-online http://support.microsoft.com/kb/923737

  Note => for best results, check the option Remove personal settings .

  7 run the Windows Update Troubleshooter from start to finish by the first paragraph on this page-online http://windows.microsoft.com/en-us/windows-8/troubleshoot-problems-installing-updates [2]

  8. restart once more then test by launching a manual check of updates & see if KB2887069 any/all others updated and allows to install now. Follow all the instructions.

  9. assuming all went well, see if Windows 8.1 is available through the store Windows and, if so, if it will be properly installed. Still, follow all the instructions.

  • Upgrade to Win8.1: FAQ
    http://Windows.Microsoft.com/en-us/Windows-8/upgrade-to-Windows-8
  • The upgrade to Win8.1 tutorial
  
  http://Windows.Microsoft.com/en-us/Windows-8/update-from-Windows-8-tutorial
• What's new in Win8.1?
  http://Windows.Microsoft.com/en-us/Windows-8/whats-new

10. assuming that Win8.1 is now installed, perform another manual check for updates & install all Security updates offered (if any); Follow all the instructions.

11. in response to this post with a status report. Also confirm (hopefully) that Windows 8.1 has been installed successfully.

Good luck!

===========================================================
[1] source: page http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en of my colleague IE MVP Kai Schatzl

[2] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

• Elements of 14 updates fail even with firewall disabled?

  Just bought and installed 14 elements but updates fail even with firewall disabled? The failure screen gives an error log link, but there is nothing there

  Troubleshoot installation | Photoshop Elements, Elements first. Windows

  Nancy O.

• Persistent problems with the Magic Mouse

  I have persistent problems with my Magic Mouse. He often stops followed (i.e. the cursor on the screen does not move when I move the mouse), or the input button on malfunctions (i.e. I don't click and drag, or cannot right click, or when I click on something and that you hold the button down it doesn't "stick").

  I called Apple and they took me through all the troubleshooting steps (reset the SMC, PRAM, etc.) and I finally get a new mouse. I got a new and have exactly the same problems!

  The ONLY thing that solved the problem by restarting the computer, or logging in and out. But the problem then begins again after anywhere from a few minutes to a few days (the most often within hours).

  Any ideas?

  Here is more information in case it is useful:

  • I plugged a wired Logitech mouse, and to my surprise, it also does not work. I thought that the problem was related to the wireless/Bluetooth connection, but this clearly isn't.
  • I have a Wacom tablet attached to my computer, and it works very well, no matter if it has connected (via USB dongle) wireless or wired (via USB).

  There seems to be something wrong with any particular software/system control the mouse.

• I tried to update iTunes on Windows 10, now, I get the error "there is a problem with this Windows Installer Package".

  Hello

  I tried to update iTunes on Windows 10 and now I get the message error "there is a problem with this Windows Installer Package".
  I tried to fix it too, but it has not helped, so I uninstalled and tried to reinstall but there has not helped either. I tried almost everything I've seen in other posts.
  I use a laptop Asus series k55VJ with an original copy of Windows and has never had this problem before.

  Any of you have an idea what can do?
  Thank you!

  Try to repair the Apple Software Update of the programs and features Control Panel, then uninstall it and then reinstall iTunes.

  For general advice, see troubleshooting problems with iTunes for Windows updates.

  The steps described in the second case are a guide to remove everything related to iTunes and then rebuild what is often a good starting point, unless the symptoms indicate a more specific approach.

  Review the other boxes and other support documents list to the bottom of the page, in case one of them applies.

  More information area has direct links with the current and recent buildings if you have problems to download, must revert to an older version or want to try the version of iTunes for Windows (64-bit-for old video cards) as a workaround for problems with installation or operation, or compatibility with QuickTime software or a third party.

  Backups of your library and device should be affected by these measures but there are links to backup and recovery advice there.

  TT2

• My HP Officejet Pro Wireless is not printing black even with a new cartridge.

  My HP Officejet Pro Wireless is not printing black even with a new cartridge.  Help!

  Hello

  Of course check that the cartridge is very savvy.

  As OEM HP is responsible for the good operation of the printer and their
  drivers provided. Check with HP support, their documentation online and
  drivers and ask in their forums.

  Good luck, you need to update or reinstall the latest driver.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =============================================

  The main issue is probably the drivers, but these can help:

  Add or remove a printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

  Solve printer problems
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  Open the printer Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Find the manufacturer's Web site
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Code 80072EFE ALSO IT ME LEAVES DO NOT updated EVEN IN TROUBLESHOOTING

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas: Code 80072EFE ALSO IT ME LEAVES DO NOT updated EVEN IN TROUBLESHOOTING

  surtina,

  http://support.Microsoft.com/kb/555375

  ERROR_INTERNET_CONNECTION_ABORTED 80072EFE

  Service Pack 2 is installed? If it has been... How long this update problem occurred?

  What is the suite of security/antivirus installed and is a 3rd party firewall used?

  The current AV subscription and it detects malicious software the last time that the system has been analyzed?

  You may encounter temporary connection related errors when you use Windows Update or Microsoft Update to install updates http://support.microsoft.com/kb/836941

  By running the Fixit on this page, you can reset the Windows Update components. But if there is malware present, she will continue to reset the connection to the update servers:

  How to reset Windows Update http://support.microsoft.com/kb/971058 components

  Suggest you download and save the Fixit. Then configure the system before the clean boot by running:

  How to troubleshoot a problem by performing a clean boot in Windows Vista/Windows 7 http://support.microsoft.com/kb/929135

  Once the Fixit has been downloaded and the system is started in the pure State, check that the native Vista firewall is now on if a 3rd party firewall has been used previously. Now run the Fixit and choose the default mode. Restart once it's done and see if the system can be connected to the update servers. If he can't, then rerun the Fixit and choose aggressive mode. Turn it back on when he finished the race and updates.

• Whenever I send an email error message box comes up (with no message displayed)

  Whenever I send an email error message box comes up (with no message) and the email is sent to the Outbox, even if the email is actually sent and received by the addressee. Enamel and then continually gets sent unless I have delete the email from the Outbox file. Anyone know why this is happening and what can be done to remedy this? It's frustrating because I don't get a copy of the email in my file sent as back up.

  CrystalBall told you use Outlook Express. Fix? You have corruption of dbx files.

  Spend most of your messages out of the Inbox and then create new folders to send and sent items box after having moved the messages you want to save to a local folder that you create.

  Tools | Options | Maintenance | Store folder will reveal the location of your Outlook Express files. Note the location and navigate on it in Explorer Windows or, copy and paste in start | Run.

  In Windows XP, Win2K & Win2K3 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show hidden files and folders under start | Control Panel | Folder Options icon | Opinion, or in Windows Explorer. Tools | Folder options | View.

  With OE closed, find the DBX files for the items in the Outbox and sent and delete them.  New ones will be created automatically when you open OE.

  After you're done, followed by compacting your folders manually while working * off * and do it often.

  Click Outlook Express at the top of the the folder tree so no folders are open. Then: File | Work offline (or double-click on work online in the status bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.

  General precautions for Outlook Express:

  Do not archive mail in the receipt or sent items box. Create your own user-defined folders and move messages you want to put in them. Empty the deleted items folder daily. Although the dbx files have a theoretical capacity of 2 GB, I recommend all a 300 MB max for less risk of corruption.

  Information on the maximum size of the .dbx files that are used by Outlook Express:
  http://support.Microsoft.com/?kbid=903095

  Disable analysis in your e-mail anti-virus program. It is a redundant layer of protection that devours the CPUs, slows down sending and receiving and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for the loss of messages. Your up-to-date A / V program will continue to protect you sufficiently. For more information, see:
  http://www.oehelp.com/OETips.aspx#3

  Why you don't need your anti-virus to scan your email
  http://thundercloud.NET/infoave/tutorials/email-scanning/index.htm

  Note that for some AV programs, it may be necessary to uninstall the program and reinstall in custom Mode and uncheck analysis when the option is the result of e-mail messages.

  Compact often as specified above.

  And backup often.

  Outlook Express Quick Backup (OEQB Freeware)
  http://www.oehelp.com/OEBackup/default.aspx