Error code 31 MS ISATAP Adapter

Not sure what happened, but I get this message error than MS ISATAP Adapter
Device is not working properly. Windows cannot load the drive of the device so require.
ROOT / * ISATAP/0000

I went to MS and charged the driver, then he said I'm current and everything should be ok. However, in my device manager is always peripheral watch does not. I went to MS and then gave me three different websites to download additional programs to just a simple $30 and I can't correct the 19 drivers is said dysfunction is. I'm frustrated because I don't want to throw money at the problem. These programs say they are free but then I download the program to discover the questions and Yes, they are. However, now, it will cost money to register the product to RESOLVE the problem.

Any suggestions to solve this problem would be greatly appreciated.

Hi MonTQ,

Welcome to the Microsoft Vista answers Forum!

We receive the error code 31 if the device driver is not updated. As you have already updated the device try reinstalling the device driver and check if it works, if it does not resolve the problem, you can ignore the error message, link below will serve you more information related this topic:
 
On a Windows Vista-based computer or on a Windows Server 2008-based computer, the Microsoft ISATAP map appears with a yellow exclamation mark next to it in Device Manager, and you also receive an error message
http://support.Microsoft.com/default.aspx/KB/932520
 
Steps to uninstall and reinstall the device driver:
 
Uninstall and reinstall the device in Device Manager. Steps to uninstall the device:
i. click on start, type devmgmt.msc and then on enter.
II. Locate the Microsoft ISATAP Adapter device
III. right click on the device and select uninstall
IV. restart the computer to make the changes happen
 
Uninstall and reinstall the card program and features. Steps to follow
i. Click Start and select Control Panel
II. in the Control Panel double-click the "Programs and features" icon
III. here you can find all the programs and items that are installed in Windows Vista.
IV. to remove the adapter click once on the program and then click Uninstall/change, and follow the prompts.
 
Hope this information is useful.

Let me know if it worked.
All the best!
 
Thank you, and in what concerns:
Samhrutha G S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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