Error code 52 on HG62 Notebook PC - cd/dvd drive does not

Hello

BIOS recognizes my cd/dvd rom drive, but if I insert a disc, nothing happens. Can't find the workstation link player.  I tried to figure out how to download a new driver in the hope that the problem will be resolved, but continues to run into dead ends.

My product number is XZ267UA #ABA and model number is HP G62-407DX notebook PC.  The operating system is Windows 7 Home Premium 64 - Bit (6.1, build 7601).

In Device Manager, under my CD/DVD Rom drive, I get an error "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might be installed a file that is signed incorrectly or damaged, or maybe it's a malicious software from an unknown source. (Code 52)'.

Can someone please help with this problem?  Thanks in advance!

Kristen

Hello Kristen,

Try the following.

Shut down the laptop.  Here tap f8 as soon as you press the power button to start the Windows Recovery Console.  Use the arrow keys to select "Disable driver signature enforcement" and press ENTER.

When windows is loaded, the optical drive now shows under "computer"?

If it now works Ok, try restarting the laptop - if the error doesn't happen again not great then, but if this is the case, the best option would be to replace the CD/DVD driver as follows.

1. download the utility which will add "Take Ownership" to the contextual right click menu.  The download is on the following link.

Appropriating

It is a zipped file.  If you do not have an extraction utility installed, download and install 7-Zip (if you have a 64-bit version of Windows, you need this version of 7-Zip ) which can be used to open it so that you can run the Setup program.  Then just right click the folder zipped, select 7 - Zip and extract the files.  When you're done, open the newly extracted folder and you can find the utility to add "Take Ownership" to the right click menu.  Double-click it to install it and then close the window.

2 open windows control panel, open Device Manager, open CD/DVD-ROM drives.  Click with the right button on the drive and select uninstall and click on the prompt to complete this.

3 click on the Start Menu, open computer, double-click Local C drive, open the "Windows" folder, open the "System32" folder, right-click on the "drivers" folder and select Take Ownership.

Just below this folder, open the folder "DriverStore", open the "FileRepository" folder, open the folder that starts "cdrom.inf", right click the ' filecdrom.sys' and select copy.

Close all open windows and then paste this file to your desktop.

4 still once, click on the Menu start, open the computer, double-click Local C drive, open the "Windows" folder, open the "System32" folder, then this time Open the folder "drivers", right-click and select Paste.  You should now get a prompt that the file already exists - select the option copy and replace and click on all additional guests to complete it.

Once finished, close all open windows and reboot the laptop - see if this has corrected the error.

Kind regards

DP - K

Tags: Notebooks

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