Error 'Load Paper' - frustrating, urghh... Please help!

Hi, I hope you can help me once I spent 1/2 HR online with someone who did not speak English and then we disconnected!

OK, this printer is about? 1.5 years (free with my laptop compac) and had no probs til about 3 mos ago. now, if I want to print something I 1) need TO have the printer disc in my drive and BIGGER PROBLEM 2) my printer always tells me I'm "paper" and "loading paper".  Well I tried everything, unplug all cords and letting it reset, ti inserting only 1 page of paper, then 5 pages of paper, then about 50 sheets of blank paper... still refuses to print. It's maddening. and I start an online program from the school where I need to be able to use my printer.

anyoen can you please help me with this problem?  It is a C4289 all-in-One Photosmart HP printer.  and fwiw, only one old man started acting this way before he died. but honestly, there is nothing visible is wrong with it - have tried everything without success. Thank you!!

Here is a link to the HP document that can help with your paper error message.

http://support.HP.com/us-en/document/c02126558

Tags: HP Printers

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