Error message in first Elements 7

I used first Elements 7 successfully for some time. I recently got a new Windows 7 laptop and loaded PREL 7 on it. When I start a new project in the ORGANIZATION section, when I go to add multimedia elements, I select as I did before a .mp4 file but after a short while I get an error message saying "this file type is not supported, or the required codec is not installed".  I have the latest version of Quicktime installed, but I am now lost to learn how to get on it. Any suggestions greatly appreciated!

It is very likely that your new computer doesn't have a CODEC, one did. In the case of H.264, here are three of the most popular: Apple, MainConcept and lead. With later versions of Apple's QT, their H.264 player must be installed. Many users have found that they get the best results of lead or MainConcept, but it's generally export.

If you have a recent version of the QT player, I uninstall and then re-install, because it may well be that the H.264 CODEC is not correctly installed. Or we could download and install the cable, or the version of MainConcept.

Good luck

Hunt

Tags: Premiere

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    >

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