Errors in device IO & DVD - RAM UJ-811

Hi all;

I am writing to ask support for CD-ROM/DVD-ROM for my Toshiba Laptop/Notebook drive. I have a Satellite P20-504, Windows XP Media Edition and as you probably know, the drive is a carpet * a DVD-RAM UJ-811. When I insert any type of disc, Nothing happens. The same car doesn t spin and sometimes I get the slightest glimmer of a drive next to my hourglass icon but then nothing. The problem occurred this morning, (21 November). I used the laptop and the DVD - RAM drive, I stopped the laptop after completing the work. 30 minutes later I restarted the laptop and the DVD - RAM drive is no longer worked, simple as that. There were no new downloads or updates within 48 hours before the breaking of this device. The computer laptop and DVD - RAM worked several times since a lot of new updates and downloads without problem. I can open the draw of disk by right-clicking on the icon for DVD - RAM in my computer so messages are going.

I now get the following error message:

D:\ is not accessible. The request could not be performed because of an i/o device error.

Things I did to try to solve the problem including:

1. Uninstalling the driver after reboot, the computer recognizes the new hardware and re-installed the driver automatically. Driver still does not.
2. I have restored the laptop to a pilot to date earlier still does not.
3. I ran Norton Anti Virus, (after the recent updates.) Driver still does not work.
4 scratched my head a lot. Driver still does not.

This is the second time I had this problem with the same notebook and I had to return the laptop to the shop for repair, and this problem seems very much the same as before.

I understand there are UJ - 811b, an upgrade of the DVD-RAM driver that I currently have. After have been searching the net for advice on the resolution, it appears that masts * one readers get a bad press.

Computer Toshiba laptop, Satellite P20 - 504 Windows XP Media Edition (Service Pack 2).

Carpet * a DVD-RAM UJ-811 version 5.1.2535.0

I just need a DVD-RAM that works, please.

Appreciated all the support and advice.

Thanks in advance.

Kind regards

Rob Winter.

Hello Rob

I use my Satellite P20-303 over two years and nave no problems until now. My camera has been bundled with DVD-R/RW drive and drive TEAC DV-W22E (DVD-RAM), I bought and I am very satisfied.

It of a little slower but works perfectly.

All that you have done so far is right, but I believe that this error message indicating that it is a hardware problem. It is possible that unit has power and you will be able to open it but it is not recognized by the system and cannot be used at all.

In my opinion, you should contact the service partner. I hope that the warranty is still valid. If this isn't the case, you have to check if this problem persists after installing recovery complete. On this way, the device will be preinstalled clean and it works properly. If this is not the case, there is certainly some malfunction of the equipment.

As I mentioned with my camera I use TEAC DV-W22E and I can just recommend to use this player.

Good luck and let me know if you will be able to solve this problem.

Tags: Toshiba

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