Essbase Excel Add-in question

Hello

We have Office 2010 and essbase 11.1.2.2. We are trying to install Essbase Excel add-in on new user, installation works well without any problem, launch Excel, the snap-snap-in, the user can see all Essbase - menu options, however, when the user clicks 'Connect', there NO window of fast connection to come, you have any suggestions or see simiar question?

Thank you

I had exactly the same problem. This is what solved it for me. Doc ID 1538600.1 in support of Oracle knowledge base

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    John
    http://John-Goodwin.blogspot.com/

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    Tim Tow's Hyperion blog: Classic Excel Add-in on Windows 7 64-bit

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    Find msvcr71.dll in your machine if you find this copy this file in the following location: -.

    under C:\Windows\system32 or C:\Windows\SysWOW64 (based on 32-bit or 64-bit)

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    Copy the msvcr71.dll file in C:\Windows\system32 or C:\Windows\SysWOW64 from a working to non-working machine machine.

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    Guys,

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    -------

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