Ethernet does not work even if it is plugged.

My laptop recently stopped to connect to the Ethernet connection, even if the cable is connected and working (I know it works because my Xbox One is on the same network, and it works very well.) It only shows that the computer is not connected to the internet, and the problem of troubleshooting help not at all. The wifi still works completely fine. Y at - it an easy way to solve this problem, or is it a hardware malfunction? Thank you!

Hello

1 did you do changes on the computer before the show?

I suggest that you try the procedure described in the article below.

Method 1:

Why can't I connect to the Internet?

http://Windows.Microsoft.com/en-us/Windows/cant-connect-Internet#1TC=Windows-7

Method 2:

Wireless and wired network problems

http://Windows.Microsoft.com/en-CA/Windows/network-connection-problem-help#network-problems=Windows-7&V1H=win81tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

I hope this helps to solve the problem. Please come back for any clarification on this or any issue of Windows. We will be happy to help you.

Tags: Windows

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