Explorer.exe error on shutdown

I have a new HP Pavilion with Windows 8 64 bit laptop. I just downloaded the free update to windows 8.1. And then the trouble started.
First, startup time has almost doubled. Just before the desktop becomes visible, there is a period of 10 seconds where everything you see is a black screen. Sometimes, it is more than 10 seconds. Then we see the wallpaper.
Second, the most annoying problem - whenever I have shut down or restart, I get an error in explorer.exe saying memory cannot be read in memory of some instruction referenced to 0x00000000. ?! What the h - what? I mean that's what we expect to see that after the update to Windows 8.1? This is ridiculous. This affects many people everywhere in the world and there is not yet any official patch or the announcement?

I have read similar messages on the web and none of the solutions work. Someone said: change the registry, someone said to remove the bluetooth start service? nothing and stop a bluetooth service is not a solution. Why wouldn't I be able to use bluetooth to solve this error Windows 8.1?

Please correct this urgent problem. And DO NOT ask us to re - install windows... I mean come on... You think that people have nothing better to do than Windows install/reinstall all day long? Bandwidth is not cheap anywhere in the world either. Please release a patch or guidance on the resolution of this problem as soon as POSSIBLE.

Hey Crusader8,

Here is the driver for the network cards of your product page.

Hope this helps you.

Thank you.

Tags: Notebooks

Similar Questions

  • Explorer.exe error


    I have HP Pavilion e002au laptop bought about 5 months back with Windows 8.

    I get the explorer.exe error after logging in each time. The laptop seems to work normally, but can someone please tell me what this error is and how it can be eliminated?

    I have an original version of Windows antivirus updates and get regularly.

    Is it dangerous for the laptop?

    Kind regards

    Vikram P. Gupte

    Hi Vikram6880,

    During the execution of any type of control system, you should always back up your documents. The update affects all documents. It was simply an update of the system.

    Thank you.

  • Explorer.exe error of Application the Instruction at '0x7c910ed2' referenced memory at 0x03ede088.

    always get this when I try to open certain files? any suggestion will be good?

    Explorer.exe error of Application the Instruction at "0x7c910ed2" referenced memory at "0x03ede088", the memory could not be 'read' click OK to terminate the program, click CANCEL to debug the program

    I also have error of Application Explorer.exe the Instruction "0x7c911689" referenced memory at "0 x 04180000", the memory could not be 'read' click OK to terminate the program, click CANCEL to debug the program


    Not sure what it is yet, but you know what it is not.

    I don't know what to think of your permissions problem, but if records are read-only and not meant to be, are you not able to change the folder properties and what happens when you try to do?

    When the Windows Explorer (not Internet Explorer) is wrong (especially when right click), begin to suspect third-party add-ons explore extension.

    Those who would be the Explorer extensions that do not belong to Microsoft.  This means that extensions that you have added.  Solution Explorer extensions are generally well and installation of certain applications will install extensions from Explorer solutions for you, give you a choice and sometimes they can be added without your knowledge when you install the new software.

    Solution Explorer extensions are sometimes added as a new right-click option, you see on folders and files (like the scan of this file, open that file, play this song).

    If there is something in particular that you do during exploration that you know will be the cause of the problem, which will help focus on the problem and the help that you suddenly know, when you have found and corrected.  If you can get there when you want it, make an adjustment and then there is no message the next time you don't do anything, you do, you have found and corrected.

    First of all you need a way to see what modules explore you have installed now and a way to turn them off (not uninstall them) so you can understand that we are at the origin of the problem.  You can have a lot of extensions not installed Microsoft don't even know you about.

    Download ShellExView here to see what Explorer extensions you have loaded:


    ShellExView does not install anything on your computer, simply of runs and displays.

    After launching ShellExView, under Options, choose "Mark non-Microsoft Extensions" and extensions not Microsoft will be pink, clear, but on some systems which is a difficult color to see, so click on display, choose the columns and move the column Microsoft closer to the top, so you can see on your screen without having to scroll left and right.

    Click on the column header for Microsoft sort display (by clicking on the column of Microsoft) then all the non Microsoft extensions are on top and easy to see.

    Non-Microsoft extensions would be things you have added (non-Microsoft) and are what you should be suspect.

    You can also Google the name of a suspect add-on and see if there is any success on the mistakes of the DEP and what other people have done about it.
    You can Google something like:

    Explorer XP crashing (you must fill in the name of add your suspect on.)

    See what kind of search results hits you get and are looking for solutions or situations that sound like yours.

    I'm not a defender of trial and error, but I can't think of another way to do...

    Right click and disable the non Microsoft extensions one at a time (or maybe in groups of 3-5), keep a list, so you can enable them again later if you wish. The result of the change is immediate and no reboot is necessary.  Test your failure condition.  If the Explorer starts to act normally, you'll know that some extension you just disabled in this group of 3-5 is the culprit, then you can start to enable them one by one until the Explorer fails again.

    If you recognize all the extensions that have been added or recently downloaded, start with these first.

    Disabling the extension does not uninstall the extension - it is just disabled.

    Disable them one at a time or in small groups (to make things go faster) until your right click does not generate an error, and then restart and try again.  You have disabled the last extension would be suspicious.

    You can also just disable all non-Microsoft extensions, restart and allow them one at a time until you find the one that generates the condition.

    If you have a large number of extensions, you can disable them is small groups, 3-5 at a time instead of 1 at a time until your system starts to behave.  When it does not, you will know that the problem is one of the extensions of this small group and you can enable members of the Group at a time until the problem returns, then the problem is with the last extension that you enabled.

    The hope is that you will find an extension that caused the error, and then you can figure out what on this subject - either uninstall it or see if you can get an update of the author of the extension of their web page.

    I have not your problem, but I can when you toggle extensions, the extension is immediately disabled, so disable an extension does not seem to require a restart, but if you think that you have found the problem, I reboot and repeat the test in any case to be sure the problem disappeared.

    If you post your non-Microsoft extensions list, maybe someone will recognize it as a potential problem.

    If you find the offending extension that's the problem, please let us know what it is that I can add to my list.

  • Explorer.EXE error after the restoration of the ERD Commander

    Dell Inspiron B130

    Windows XP Service Pack 2

    Recently performed a HD format and new installation of XP SP2. After I installed all the drivers and others, I checked that the system was operating normally. After a few days of use, Windows Update downloaded Service Pack 3 and asked me to install. I started to install SP3, but at about 50%, the laptop battery is dead at Midway through the installation. I plugged the laptop on the power source and power. I restarted the laptop and XP started only a completely black screen and the white slider. No ALT + CTRL + DEL, desktop icons, etc.

    I rebooted the laptop of ERD Commander, ran the restore system and selected the first available Restore Point. Point of restoration chosen was recorded a few days before, and was the first recorded point after the clean installed XP. I rebooted the XP system. Wallpaper loaded with white cursor, but NO start menu or desktop icon. A message appears saying "Explorer.EXE Application error, press OK to exit the application" or something very similar. Did not write the error code, but can get if necessary. If I press the OK button (which is my only option), there is still no icons on the desktop or the start menu. Only the cursor. No access ALT + CTRL + DELETE or something like that.

    Thinking about completely wipe the system and reinstalls the operating system. Any suggestions before I jump in this solution?

    Explorer.EXE error after the Restore Point of ERD Commander. Dell Inspiron B130. Recently clean installed XP SP2 on laptop. Installation of SP3, to 50%, battery dies the laptop right in the middle of the installation of the SP3 update. Restarted, XP starts with black screen with cursor only. ERD restart order and restore XP to the last known good config (I choose point immediately after XP clean install). Reboot to XP. Now the wallpaper shows as well as the error message saying "Explorer.exe Application error, click OK to exit Explorer" dialog and then I can't access anything. Any ideas?


    What is the full and exact error message?

    Step 1: Check if you are able to boot into safe mode without any problem. If you are able to boot into safe mode without any problems then try to perform the clean boot to safe mode. Also disconnect any external devices connected to the computer.

    To start the computer in safe mode
    How to configure Windows XP to start in a "clean boot" State

    Step 2: If you are still having the same problem, then you can the steps at the bottom of the article.
    How do I recover from a corrupted registry that prevents Windows XP startup

  • How to rid an Explorer.exe error in my netbook Sylvania model Synet 07526-R applicatiopn

    The Ocean is a Windows CE 6.0. When I turn on my netbook from Sylvania model Synet 07526-R. a small window pops up saying: it has an explorer.exe Application error and has shut down but it never does. is someone can you please help me remove this Application error.

    Hey Lopez,

    Your question of Windows CE is more complex than what is generally answered in the Microsoft Answers forums. It is better suited for the IT audience Pro on MSDN. Please post your question in the Windows Embedded Compact forum. You can follow the link to your question:

  • Explorer.exe error of Application the Instruction at "0x715ba067" referenced memory at "0x715ba067". Memory could not be "written".

    Hi... I get this every time I try to open a specific application in my system. Could you please suggest how we can avoid this error message. Thank you.

    Hi dieng,.

    To provide the proper resolution, I would need more information on your side.

    1. What is the name of the application?

    2. were you able to open the application before?

    This problem may occur because of corrupted system files, or if the latest Service Pack is not installed.

    Method 1:
    I suggest you to refer to the article and try the procedure described in the article. Check if it helps.

    Explorer.exe may generate an application error when you close a folder

    Method 2:
    If the problem persists, I suggest that you run SFC [System File Checker] scan on the computer.

    SFC scan will scan system files corrupted on your computer.

    Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe):

    Hope this information helps. Answer the post with an up-to-date issue report to help you further.

  • Explorer.exe error in the ntdll.dll module

    Event type: error
    Event source: app error
    Event category: no
    Event ID: 1000
    Date: 18/10/2009
    Time: 17:28
    User: n/a
    Computer: CROSSROADS
    Failing application explorer.exe, version 6.0.2900.5512, failed module ntdll.dll, version 5.1.2600.5755, address failure 0x000101b3.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    0000: 41 70 70 6 c 69 63 61 74 Applicat
    0008: 69 6th 6f 20 46 61 69 6 c ion Fail
    0010: 75 72 65 20 20 65 78 70 exp ure
    0018: 6 c 6f 72 65 72 2 65 78 lorer.ex
    0020: 65 20 36 2 2 30 32 39 e 6.0.29
    0028:30 30 2 35 35 31 32 20 00.5512
    0030: 69 6 20 74 64 6 c 6 c in ntdll 6f
    0038: 2e 64 6 c 6 c 20 35 2e 31 .dll 5.1
    0040: 2e 32 36 30 30 2e 35 37.2600.57
    0048: 35 35 20 61 74 20 6f 66 55 to of
    0050: 66 73 65 74 20 30 30 30 000 fset
    0058: 31 30 31 62 33 0a b 101, 3 0D...

    also get the explorer.exe in comctl32.dll errors, gdi32.dll, kernel32.dll, shell32.dll in successive attempts to restart.

    Thanks for posting on the Microsoft answers Forum.  The first thing that I would suggest you do is run the System File Checker.  The link below will provide information on this tool.  You want to run the "SFC/scannow" option  You will need your XP CD for this tool in case we need to correct all files.

    Let us know the results. Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Explorer.exe error, Normaliz.dll is missing

    When I try to start my computer, I get the above error. I get the same when starting in safe mode. The only thing that works is the Task Manager. No desktop icon just a white screen. Where should I start

    In Task Manager, you can click file, hold down the CTRL key, and click New task and that opens a command prompt (or the boot safe mode with command prompt).

    If you have your copy of normaliz.dll on a USB key which is the D drive (for example), and XP is installed on your C drive, you can then type in something like this:

    Copy d:\normaliz.dll c:\windows\system32

    When the copying is completed successfully, you will see a message like:

    1 file (s) copied

    You can always do since if Task Manager:

    If you see a message like this:

    Explorer.EXE - unable to locate component: this application has failed to start because Normaliz.dll was not found. Reinstalling the application may fix this problem.

    It is in the case Log:

    Event type: Information
    Event source: Application Popup
    Event category: no
    Event ID: 26

    Application popup: Explorer.EXE - unable to locate component: this application has failed to start because Normaliz.dll was not found. Reinstalling the application may fix this problem.

    Start explorer.exe, but the normaliz.dll file.  If explorer.exe is not able to run, you will not be able to do much with your system until the replacement of normaliz.dll.

    You can click OK for errors and finished up in the Task Manager where you can try to fix it.  The message can keep popping up from time to time, while you're fixing it, so just click OK to close the message.

    If normaliz.dll is missing, you can copy it from a working system to the system afflicted with the same version of XP and Internet Explorer.

    You will get a good copy and put it on a floppy disk, thumb drive etc and copy it to your system plagued by using Manager tasks.

    The normaliz.dll file must be located in the c:\windows\system32 folder and therefore is not a Windows file protected, making the Microsoft Support Engineer 'experts' suggest running sfc/scannow, which is just another one of their prosecution of wild goose that will not work, he'll never work and it will only waste your time (and they don't tell you how to run either - if explorer.exe does not start).

    Then engaged Microsoft Support Engineer 'experts' will offer to you develop a copy of the file from the XP installation CD you probably haven't, but it is also not on your XP installation CD, and you will have the same problem try their suggestions to 'try' to start in any any Mode without failure, so this will not help you.  These "experts" seem to think that the Safe Mode boot or boot will replace magically missing files, but it doesn't.

    You also will be able to properly run a browser on the system afflicted to go on Internet download one.

    There is a large computer security risk in the normaliz.dll from some website download.  The best idea is to get a copy of normaliz.dll from another computer that has the same version of XP and IE and replace it from a USB device (which you can access from the Manager tasks), or using a system that works, you can download one of my SkyDrive.

    You can still use the Task Manager to run the system restore and bring it back, but I've never tried and never use SR in all cases.

    If you have recently done a bunch of Microsoft updates, you may have also gotten IE8 so maybe that something was wrong here although the normaliz.dll is the same for each version.

    When you see the error, you can click beyond it and eventually arrived at your screen background image where you can press CTRL-ALT-DEL to start Task Manager. TM, you can click file, new task, Browse and edit the menu drop-down "Files of type" to all files that you can see all the files in folders.

    Go to c:\windows\system32 to see if normaliz.dll is really missing. If the error appears again while browsing, just click OK to get past it.  The explorer.exe tries to run and cannot until the missing file is replaced.

    If it's the only thing missing, you can get one from a working system of the same type as yours, copy on a Flash DRIVE or a floppy disk and always using TM, to browse, copy and paste it where it should be or you can download one of my SkyDrive.

    TM, you can still access your thumb or any other medium the same disk by navigating, copy, paste, etc very well all work.  You use TM to navigate to your thumb or floppy disk, copy the normaliz.dll good and then paste it in the c:\windows\system32 folder, where it is supposed to be.

    If things get worse, just return to TM and remove the file back where you were in first place and continue troubleshooting.

    Using a system that works, you can also download a copy of the file from my SkyDrive and put it on a floppy or USB thumbdrive and networks diskettes for the distressed system.  Sandalenet means wear you the system afflicted by hand.

    I downloaded a copy of XP Pro SP3 file you need on my SkyDrive (everyone has a SkyDrive for file sharing).

    You can download it and when you do, place a copy of the file in these two folders (assuming that Windows is installed on your C drive):


    Here is the link to my SkyDrive and you can get the file you need here:

    https://SkyDrive.live.com/?CID=6a7e789cab1d6f39&ID=6A7E789CAB1D6F39! 311

    When you see the files available for download, you can not see the file extension (.exe, .dll, .cpl, .sys, .zip, etc.), but when download you them they will have the right extension.

    When you download the file (especially if you use Internet Explorer), when you get a chance to save the file, your browser is unable to save the file with an extension (by example, .exe, .dll, .cpl, .sys, .zip, etc) then you will need to manually add the extension appropriate to the file when you download the file before you save it.

    You can download the file without the extension, and then rename the file to add the appropriate extension.  You do not want to use a file called normaliz when the name of the file should really be called normaliz.dll (if the downloaded file has no extension, you will need to change the name of the file to add the appropriate extension to make it work.

    You then put the downloaded files in the correct folders on your system.

    That may not solve all your problems, but at least you will be spending this part and we can then fix the rest.

  • Explorer.exe error black screen

    I have to tell you all that I am not good at tech or computers, so please bare with me.
    My drive has been recently cleaned. I restarted my pc and I got an error "explorer.exe application error".
    There is also an error in dll C:\Windows\system32\WerConCpl.dll
    My screen is black, however, I can use internet through the Task Manager.

    When I tried to find explorer.exe in Task Manager, the error message came again. He can't run the application because it could not start properly.
    Any advice?
    Thank you.

    Hello Alex,.

    We are here to help.

    Explorer.exe application error may be similar to Windows Explorer has stopped working. You can follow the steps of troubleshooting provided on this link.

    You can also run repair.

    Let us know how it goes.

    Thank you.

  • Explorerframe.dll and Explorer.exe errors

    After receiving an update of windows, when I tried to start windows (I have dual boot with linux), I was given an error for "explorerframe.dll" and had to shut down my pc. I managed to fix explorerframe.dll and when starting windows for now, I was greeted with the error for explorer.exe does not. After doing a sfc/SCANNOW, I solved the problem, but to try to connect again, I was told that explorerframe.dll did not work properly. It is as if I am stuck in a loop with a work, then the other is not. If someone could help with these questions, I would appreciate the help.

    Follow these steps only thino you can do now is try to replace Explorerframe.dll.

    1.step- Run the command prompt(make sure that you run as administrator)

    2.step -in CP to enter this command takeown /f explorerframe.dll

    step 3- now we must find explorerframe.dll.Press Windows key and E, when you open my computer to high right field looking for explorerframe.dll

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    If you are using WIndows 7 64-bit do the same for the explorerframe.dll in SysWOW64!

    If you can't find DLL download, send me message private so I download mine.

  • CFS remedy cannot not explorer.exe error 0xc0000022 and I can look at the log.

    I left my computer for an errand, returned to my computer all frozen. After the reboot (forced turned then), I was unable to start correctly. The error was 0xc0000022, with explorer, cannot start properly. I had to put an end to the program. From there on, the screen is all black with a cursor. I can the ctrl + alt + delete to restart and run programs through "New task" in the Task Manager. So I can run cmd and others, but I'm unable to run programs with administrative power.

    I started it in safe mode and it works. I tried system restore to a point much earlier 1 week. And who showed no progress.
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    I use this link as support: http://support.microsoft.com/kb/929833

    Hi mike51591,

    Please take a look at SpiritX MS MVPof message in this thread similar here with a solution as possible.

    I hope this helps!

  • How to fix explorer.exe - error disc no.

    I recently ran into a problem with my computer where when I put in any USB device that an error window appears which says 'there no disc in the drive. Insert a disk in drive \Device\Harddisk1\DR1' it gives me the options of 'Cancel' "try again" or "continue" all three have the same result: 5 seconds later, the same window appears. Even if I take the USB out of the window comes up and won't go away until I restart the computer.

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    Hi LegitTalon,

    I think that your problem is due to a conflict with the letter, please see the article below and how to solve this problem:


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    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • Error message Windows Explorer.EXE for lack of certificate root when the computer is turned on

    After trying to download updates from Microsoft to start my computer displays this windows explorer.exe error message...
    C:\windows\sys32\vsinit.dll--Il you are missing a necessary root certificate.
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    Hi ronjul2,

    Thank you for visiting the website of Microsoft Windows Vista Community. The question you have posted is related to a third party of program, ZoneAlarm, installed on your computer.  Try to uninstall and reinstall the software.  For more information about this error, you can visit the Support of ZoneAlarm.

    Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.

    Please let us know if this helped.

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • errors.__Programs bad image Explorer.exe and dwm.exe chrome.exe gel!

    Laptop has gone haywire, a couple of days and were not abloe to use it since.

    End laptop will start, then freeze as soon as I click on something. The cursor stays on loading mode (blue circle) until I have to manually turn off.

    I ran windows Defender, but he couldn't finish before freezing.

    I had Google chrome.exe bad image or dwm.exe and explorer.exe errors pop up.

    I even tried to run in safe mode, but my malwarebytes scan froze at the 6 minute mark.

    If all else fails, I'll have to re - install Vista, but hoped for more suggestions of your savvy it professionals there.

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    Altogether. Yes, you can replace a hard drive in a laptop. If the laptop is still under warranty, contact Dell technical support. If this isn't the case, you can buy a hard drive for the laptop to your favorite online or offline store. I normally buy equipment in NewEgg.com. Of course, you will need to install Windows on your new hard drive. If you do not have a recovery with her media, you need get the Dell disks. After you have installed Windows on your new hard drive, if it was not with a recovery disk, you will need to download/install drivers and utilities from the Dell Web site, update Vista Service Pack 2, do all the Windows updates, install a good antivirus (I recommend ESET NOD32 for a commercial and Avast for a free) restore your data from backup.

    If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad).

    Dell - request backup discs - http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form

    MS - MVP - Elephant Boy computers - don't panic!

  • Explorer.exe unknown error when I open my computer

    Hi, I have windows 8, I am facing a problem with explorer.exe. When I open my computer, he directs me to the start menu, and then do nothing, he opened the office and an unidentified error. It just says: explorer.exe with the sign of exclamation point.
    can someone help me? I'm not much of a kind of technology of person. and also, I tried the scan using Norton antivirus and Microsoft System, but both detects any problems. so I guess the problem might have something to do with the registry. but I don't have NOOOOO idea how to solve this problem. Thank you

    If you're still having problems, see this thread:


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