Failed to retrieve Adobe Creative Cloud as full member

I had 3 weeks to communicate with the staff of Adobe in Asia. No solutions has been given to me so far regarding my subscription for Adobe Creative Cloud as follows:

(1) my membership fully paid and agreed subccription was not displayed in the 'My Adobe"subscriptions evn however its paid for.

(2) the Adobe Creative cloud icon that should appear in my applications disappeared completely from my computer and has not been solved so far.

I had to consult the staff of Apple and have checked my computer sysytem is in good condition and there is no fault found. I would really like to know how this can be fixed as soon as possible regarding the 2 points mentioned above. As this case has been up to level 2 and 3 technicians, I was told, but nothing has been solved!

OK after a long waiting period. This was solved last night with a technician from Adobe. It took several hours to uninstall all Adobe products and then reinstalling again in the computer. Fortunately, all the information that has been used has been saved on an external hard drive for me to recover what was lost. There is no other way to go about it.

I'm glad this is finally resolved.

Tags: Adobe

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