"Failed to update" Adobe Creative Cloud
I'm a Mac 10.8.4 user
I followed the instructions for updating the CS6 applications, but this results in the message "Failed to update" after the download and installation.
"Error enccountered during installation. (U44M1P7) »
The Setup log seem to indicate a problem with the CS6 extensions Manager.
"DW050: the following payload errors were found during the installation:
19/06/13 12:45:18:971 | [WARNING] | | OOBE. OF | | | | 4000 | "DW050:-Adobe Extension Manager.
CS6 extensions Manager is not listed on the Site of cloud and there's no unistall
Should I remove it and try again, or does have a better suggestion.
Mark
Hi Mark,
This Help article refers to the error message you are getting. Let us know if this solves your problem, or if you still have problems: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
Tags: Adobe
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Have you checked your file to your creative Cloud files?, is - it possible there was a second creative cloud files folder created? Did you check your local waste and Archives to the cloud for your missing files? Remember to send me your log files are relevant information.
Adobe ID:
Country:
Creative cloud desktop version:
What operating systems do you use:
Type of internet connection (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (no/company/Local):
How many computers you use with creative cloud:
You use creative collaboration Cloud:Please send your log files to allow us to better understand what happened. You can do this by installing and running the collection tool newspaper following the instructions on this page: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Please send the papers to [email protected]
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This is an open forum, not Adobe support... Click below to contact Adobe staff for help
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