Failed to start, error message - the user name or password is incorrect

Original title: Windows key + R no solution

I tried the suggested solutions winkey and none work. What I did is updated. To restart the computer it does not start starting System. It gives me the error message the user name or password is incorrect. I have nevrr had to use a password at startup.

Hi Dolores,

Thanks for posting your query on the Microsoft Communities.

I understand that you cannot start Windows after you install an update. Let me try and help you with this question.

1. What is the brand and model of the PC?

2. what solution did you tried to use the Windows key + R?

3. how many user accounts are defined on this computer?

4. is this a child account?  The thread is in the parental controls category.

5. I understand that you have not set a password for this account, but requires you to enter a password when you're on the logon screen?

Check if you are able to start safe mode.

http://Windows.Microsoft.com/en-us/Windows/Start-computer-safe-mode#start-computer-safe-mode=Windows-7

If you are able to start safe mode, and then try to perform a System Restore from there.

If you are not able to start safe mode, then I suggest you go to the Windows recovery environment and perform a system restore.

http://Windows.Microsoft.com/en-us/Windows/what-are-system-recovery-options#what-are-system-recovery-options=Windows-7

Let us know the result. If you have any other questions, we will be happy to help you.

Tags: Windows

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