Failure of device CD/DVD in a DELL inspiron 530 with VISTA

The Vista operating system does not recognize the DVD/CD drive.
I can't seem to get the operating system to recognize the drive.

The drive is identified as:

PBDS DVD +-RW DH-16W1S ATA Device

The error:

This device cannot start. (Code 10)

Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available. (when I do this the error is that the driver could not be loaded)

When you attempt to load a new driver I get this message:

Windows has determined the driver software for your device is up-to-date

Has anyone seen this type of problem before?
Any suggestions on what to get?

Rob,

Thank you, Jeremy M - Support Engineer

Tags: Windows

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