Failure of printer in Windows 8

Hi all

I ran into a very random with Windows 8 printer problem and need help. My attempts to google a solution so far been in vain.

A client using Windows 8 for laptop, ran windows update a few weeks ago, after the update, his printer stopped working on some applications. If you go to devices and printers and select print a test page, the test page is sent without complication.  If you open Windows Notepad and type something to the top, then click on print, his impressions without complication.  However, if he tries to print from Microsoft Word, or Adobe Reader, google chrome or any other application, the application will freeze.

I tried to go to control panel, "turn on or off windows features" Enabled LPD and LPR and customer of print disabled Internet.  I also checked the services and the print spooler is running and set to automatic.  I rebooted the system, added the printer and tried again.  This time when he tried to print from Word, at the first attempt, I was able to hit the impression, but he was never sent to the queue printing and never printed.  Then I tried again, this time I got a dialog box that says "connect to printer" and finally started word "not responding".  Now, as soon as I hit print again it crashes and pass immediately to respond do not.

Other interesting facts. When time the printer, if I go through the Windows of the printer index, it will display the correct IP address, but does not have the name of the printer that appears.  So I've been manually by adding it in TCP/IP and selecting the right driver.  I tried 3 different readers, PS, PCL6, and XPS. Each of them has the same problem. No one else in the office is having this problem, so it is on the local computer. I know that I could possibly do a restore of windows to see if that solves the problem, but that he would prefer not to if possible.

Any advice or assistance would be greatly appreciated!

Thank you

Hello

Please contact Microsoft Community. I understand that you have a problem with printing after installing Windows Update.

As the computer and the printer is connected to a domain network, I suggest you to report the query in the TechNet Forums. We have a dedicated team to help you with such questions in the TechNet Forum.
http://social.technet.Microsoft.com/forums/Windows/en-us/home?Forum=w8itpronetworking

Hope this information helps.

Tags: Windows

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