Failure of the audit on the iPhone, but works in iTunes

Hello

I had a strange problem:

I can log on successfully to my desktop (Windows) by using my AppleID, can see my account balance and buy free apps.

But I use the same AppleID on my iPhone 6Plus, it always shows: "failure of the audit, your Apple ID or password is incorrect."

can anyone help?

Thank you very much.

Hi all

After 2 hours of research and new attempts, I finally solved this problem.

1. just to keep a new attempt on the iPhone, until the account is locked.

(Note, only the account on the iPhone is locked, can I still use iTunes Windows and web to connect on the same Apple ID]

2. then follow the instructions on the screen to unlock the account.

(you will be asked 2 secret questions when the account is set up a few years ago)...

Once the reset is OK, the same account is included to connect the iPhone and buy apps.  (Yes..!)

Hope this will be useful.

kpang1

Tags: iPhone

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