Failure of the system hibernation, "Terminal Server keyboard driver"

In Vista, SP2, coming from hibernation, I get an error message: "the device driver for"Terminal Server keyboard driver"prevents the machine entering hibernation...» If the problem persists, you may need to update this driver. »

In Control Panel in Device Manager, I try to update the device (HID) conventional keyboard driver and it is up-to-date. Also, I tried to update my graphics (ATI Radeon HD 4350). It is also updated.

Puzzled here and you would appreciate the help. Thank you!

Hi Wally,

This problem can occur if a program installs a kernel mode driver that attaches to the standard keyboard driver (I8042prt.sys) and is not compatible Plug-and-Play I/O packages (IRP) requests. Examples of programs that exhibit this behavior:

·         PGPdisk version 6.02 and 6.5 (installs Pgpmemlock.sys and Pgpdisk.sys drivers)

·         Adobe Type Manager version 4.0 (installs the Atmhelpr.sys driver)

So, if you have the above-mentioned applications installed on your computer you can try to update the drivers available for the respective applications or uninstall and reinstall.

Hope this has been helpful.

Bindu S - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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