Family Tree Maker Version 16 installation problem

Similar Questions

• To load Family Tree Maker version 16 on laptop with Windows 7 64 bit

  I am trying to load Family Tree Maker version 16 on my lap top. I have Windows 7 64 bit and FTM claims, it does not load on 64-bit.  Whjat I do now?

  Hello howstreet,

  First, check to see if the program is compatible with the Windows 7 Compatibility Center.
  Family Tree Maker is recommended upgrade if your version is earlier than 2008 FTM.

  If you have an older application for Windows XP or Vista, which does not work in Windows 7, you can make it work properly by running the program in compatibility mode.
  1. to start, find the application or the shortcut which is the cause of the problem, and then right-click on it and select Properties.
  2. then, select compatibility in the menu tabs at the top of the properties page:
  3. now check the box run this program in compatibility mode "dethrone" and select the operating system you want to emulate. For most applications, this will be Windows XP SP2. Once you are finished, click OK.
  4. When you then run the application, it must run under compatibility using the OS mode you have selected. If it runs properly, try another selection of OS in step 3, and then try again.

  Run the installer in compatibility mode:
  1 right click on the file icon installation.
  2. click on properties > compatibility.
  3. Select the compatibility mode for Windows XP.
  4. click on OK.
  5. run the installation program.

  After installation, run the program in Windows XP compatibility mode by doing the same thing with the installed program.
  If this does not help, if you are running Windows 7 Professional or ultimate, you can try the program in XP Mode and Virtual PC. If you use the version of Windows 7 Home Premium, you can not use the XP Mode but can perform a search on the internet for 3rd party virtualization programs. You can find a few free programs that are very good.

  I hope this helps.

  Sincerely,

  Marilyn
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• My Vista SP1 is not compatible with my Family Tree Maker version 16. __

  I have the program windows Vista SP1 and my Family Tree Maker version 16 is not compatible with it. What should I do so that I can use this program on this Vista computer? Thank you

  Hi tondsmith,

  Family Tree Maker is compatible with Windows XP? (You don't actually say if it worked on Vista but is no longer works since installing SP1). If this worked on XP and then try to install in compatibility mode.

  1 / locate the "setup" for Family Tree Maker file and right-click on it.

  2 / in the drop-down menu, click Properties.

  3 / in the Properties window, click the Compatibility tab.

  4 / in the compatibility window you will see a section (top) marked 'compatibility mode '.

  5 / in this section, you will see a box with the words "run this program in compatibility mode for" to the right.

  6 / click in the box to appear a "tick".

  7 / in the dialog box below, you should see "Windows XP (Service Pack 3)."

  8 / If you don't see it, click the arrow to the right of the box and select Windows XP (Service Pack 3) from the drop-down list.

  9 / Finally, click OK.

  10 / your Family Tree Maker software should now begin to install in compatibility mode for Windows XP.

  If this does not work (it usually works) then you may need to upgrade to a version of Family Tree maker that supports Windows Vista.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Desktop Experience: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• When you try to reinstall Family Tree Maker version 9, I can't go past a required DLL file error message. LTKRN10N. DLL was not found.

  Family Tree Maker no longer supports this version, but I don't want to upgrade to a new complex program.  Do a search, I found a page of FTM, who explained that the program needs a set of files to display and manipulate images.  These files are supposed to be installed as a group and the software will check for one of them.  Support provided FTM one page set of measures to "solve" the problem, but it did not work for this version.  Supposedly, the file is found somewhere in Windows.  I'd appreciate any help.

  Hi bendtraveler,
   
  As there is a specific problem of the program, I suggest you to contact the manufacturer of the program for better assistance on this issue since it is not related to Windows.

• How can I update v16 Family Tree Maker (windows XP) to install on Windows 7?

  My old computer used Windows XP and had Family Tree Maker version 16 on it. I now have a new computer with Windows 7. I tried to install my old program on the new computer. During the Setup process a message came that says that the program is not compatible. Is there a fix, or does that mean I have to buy a new version of Family Tree Maker?

  Try to install in Windows XP compatibility mode. If this does not work, buy the latest version.

• Incompatible program, I have a problem with my ancestry Family Tree Maker program 2012

  I have problems with my ancestry Family Tree Maker 2012 program.  I have contacted ancestry and have tried everything they suggested a fix.  Maybe they thought THAT FTM crashed in windows.  When I click on the FTM icon on my desk a message appears indicating that FTM was badly closed the last time.  He suggests to compact the file, but I can't get open FTM to do this.  The message keeps telling me that Windows has detected a problem and he'll let know me if a solution is found.  When I right click the icon FTM the menu has "inconsistent application" at the top.  When I used the resolution of Windows problems he also indicated an incompatible application.  FTM was working great for me.  Inproper closing was caused by a power failure while I was with FTM.  My computer is a lot of work and is common to the updates being FTM.

  Amy

  Hi amyandre.
   
  Welcome to the Microsoft community. According to the description of the problem, I realized that you have a problem with the delivery of the program Family Tree Maker 2012. I would ask to send us additional information as indicated below to help you better.
   
  1. what version of Windows are you using?
  2 have you made changes on the computer before this problem?
   
  If you are using Windows 7, I suggest you to try these methods and check the status of the issue.
   
  Method 1:
  Keep the computer in a clean boot and check the status of the issue. If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem. Continue with the remaining steps to pin-point on the third party service. After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.
  http://support.Microsoft.com/kb/929135
  Note: Please go through step 3 KB to maintain the computer to a normal startup after you resolve the issue.
   
  Method 2:
  Uninstall and reinstall the Family Tree Maker 2012.
  Uninstall or change a program.
  http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program
   
  Method 3:
  Install the   Family Tree Maker 2012 compatibility mode.
  Make older programs run in this version of Windows.
  http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows
   
  If the problem persists, I suggest you to contact the program support.
   

• My Family Tree Maker 6 2005 version will not work on Windows 7

  I've recently set up a local network with the computer of my husband that is running Windows XP. There our version 6 Family Tree Maker 2005 installed and wish to access it from my new computer running Windows 7. Family Tree Maker, I installed from the original CD (him even that we used to install it on his machine originally), but when I try to open our family through the network, I get the message "the file you are trying to load is from a newer version of Family Tree Maker and cannot be loaded. To upgrade the call 1-800-548-1806 (a number in the United States). I didn't update anything because the two installations of the program should be the same. Help!

  It's just a thought - is - it possible, some time after that you installed version 6 of 2005 on the XP machine that an update of some type has been downloaded or installed to it and so it's actually newer than what's on your disk that you have installed on the Windows 7 computer.  Most of the software indicates the version number detailed in a Help menu and choosing an element of words.  You could try to see if the versions are actually on both the.  As you may know, they have a support site, but it probably won't have a great utility for the 2005 version: http://www.familytreemaker.com/Support

• Paper banner with Family Tree Maker printing problem

  Before you get a new computer, I was able to print banners with Family TreeMaker.  I have windows 7 now and it seems that it will not be printed banners more.  Any ideas?

  Thank you

  I don't have a good answer to my e mail on printing paper banner for family tree maker on Photosmart 7660 neede help thank you

• All shortcuts open with Family Tree Maker

  I was looking for a file. I found it. I chose to open with my Family Tree Maker program. It changed all my shortcuts to be open by the Family Tree Maker program.

  Original title: some how I screwed up my shortcuts. they try all to open by my Family tree maker program. How can I fix it

  Hello

  • What version of Windows are you using?

  Please see these methods:

  Method 1:

  You can check the following link and try to run the Fixit to solve the problem.

  When you run an .exe on a Windows Vista-based or Windows 7 computer file, the file may start another program

  http://support.Microsoft.com/kb/950505

  Method 2:

  If this does not work, create a new user account and check. If it works in a new user account, then probably your user account have been damaged and would need a fix.

  Create a user profile
  http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account

  Now search for the question.

  Follow the link provided below to fix the damaged user profile.
  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

• Error - 'Auntentication with the server failed. Family Tree Maker software does not connect on the Web dashboard.

  Original title: Family Tree Maker does not connect on the Web dashboard.

  My Family Tree Maker 2009 does not connect to the Internet comes up with the message which is cannot authenticate the server, but it tells me that my version is up-to-date.  He has always worked so far? Comes with the following message if I try to do anything that involves the net.

  "Auntentication with the server failed.

  Hi HelenTL,

  You did changes to the computer before this problem?

  If you have any software security & firewall installed, disable them temporarily and check if the problem persists.

  
  Note: check to allow them back on the computer after you complete these steps.

  Hope the helps of information.
  Please post back and we do know.

• Family Tree Maker does not.

  While saving the information put in my Family Tree Maker program I get this error message indicating the executable file has stop responding and they will be able to close my program.  Then the program is closed.  I can't do a backup and it is very important to my program.

  Hi karategrandma,

  -What version of Family Tree Maker are you using?

  -How long have you had this problem?

  Only versions of Family Tree Maker listed in the Windows Vista Compatibility Center are compatible with Windows Vista.

  See Windows Vista Compatibility Center

  Start your computer in a clean boot state and check if the program runs without any problem.

  For instructions, see How to troubleshoot a problem by performing a boot in Windows Vista or in Windows 7 .

  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Gokul - Microsoft Support

  [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

• ftwwrp32.dll is missing when you try to install Family Tree Maker 10 under Windows 7

  Hello

  I am trying to install Family Tree Maker 10 in Windows 7, but I get the error ftwwrp32.dll is missing. Family Tree Maker was already instaled on befor Windows Vista, the laptop is dead. I copied whole Famly Tree Maker file on disk. But I get the error message when I try to install the exe file. I've done it before on a XP, Windows version and it installed ok

  The original disc was lost

  Any help would be much appreciated

  Concerning

  Tom

  Hi Tom,

  Thanks for posting your query in Microsoft Communities. The problem description, I understand that you are not able to install Family Tree Maker 10. Provide the following information:

  ·         Did you do changes on the computer before the show?

  ·         What is the full error message?

  ·         The question is limited to this application?

  Follow these methods.

  Method 1: Follow the steps in the article, and check.

  How to solve problems when you install or uninstall programs on a Windows computer

  Method 2: Scan the System File Checker(SFC) to repair corrupted files.

  I hope this helps. Let us know if you need more assistance.

  Thank you.

• I saved my family tree on my desk, now I can't open family tree maker in W8

  I got a new laptop.   I copied my family tree from my old computer to a USB key.   I downloaded Family Tree Maker 2009 on my new computer and copied on my family tree on my desk.     I was able to open it and it worked fine for a while.  Then, I had a problem w/Ancestry.com with my password and have corrected since.   However, now I can't open Family Tree Maker from my office.   He tells me that the file is not closed correctly, to go to the Tools Menu and the "Compact Files.   I don't see any "compact" file in the Tools Menu.  I have probably several genealogical trees open somewhere, but I can't find them.  Thank you!  Kathleen, Lawrence, MY.

  Hi Kathleen,.

  -What is the exact full error message?

  I don't think that Family Tree Maker 2009 is compatible with Windows 8. Reference: Compatibility Center. I suggest a right-click on the taskbar and select Task Manager. In the Task Manager, click on more details and under the control of process if you can find any instance of Family Tree Maker, if so, click on the process and click end task. Also, restart the computer for a couple of times and check if you are able to open the application.

  As a work around you, try to install the application in compatibility mode and check if it helps.

  http://Windows.Microsoft.com/en-in/Windows-8/older-programs-compatible-version-Windows

  If your Family Tree Maker 2009 version number is lower than 18.0.0.307, you need to install the latest update. To check your version number of Family Tree Maker 2009. See the help link and check out them.

  http://www.familytreemaker.com/support/Patch18

  If the problem continues, contact the application vendor for assistance.

  http://www.familytreemaker.com/support

  Let us know the status of the issue. If you need help, please after return. We will be happy to help you.

• Family Tree maker invites you to run in the sandbox

  When I try to run my Family Tree Maker or my Quicken programs, sure I wonder run in sandbox. What does that mean?

  Hello

  1 made with Family Tree Maker or my Quicken programs?

  2. you did it all change software and hardware before the show?

  3. are you logged in as administrator?

  Sandbox is the practice of the program running in a restricted security environment, which limits the access permissions granted to the program.

  Try now to the KB article to perform the clean boot:
  http://support.Microsoft.com/kb/310353
  Important: After you use the clean boot in order to solve your problem follow the steps in the "steps to configure Windows to use a Normal startup state" section to start your system in normal mode.

• Cannot open the old Family Tree Maker file

  I've been using Family Tree Maker for 5 years, and it is no longer open. How can I solve the problem?

  Hello

  ·          What happens when you try to open the family treemaker?

  ·          You get the error message?

  ·          Will there be any changes made prior to this issue?

  Step 1: However, you can try the steps of

  Family Tree Maker 2010 or 2011 has encountered an error and must close or has stopped working

  Step 2: If not, contact support for more information: http://www.familytreemaker.com/Support/Contact