Faulty or incompatible print cartridge Desk Jet 6840

MacBook Pro. I recently installed Lion (10.7.2). All the drivers are up to date.

Neither ink cartridges black HP 94 two new works. When I reinstalled the cartridge used, I also had the "Faulty or incompatible print cartridge" message, even though the old cartridge had worked (although bad) before I tried to install the new.

I've seen the suggestion to contact HP support, but my printer is 4 or 5 years, which means that they don't want to talk to me.

Any suggestions?

The steps in this troubleshooting page can help solve the problem.  Also check the transport to make sure that the spring x-bias is not dislodged.  If the spring became dislodged (1) and punctured the flex circuit (2) the printer will require repairs.

Tags: HP Printers

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