FIOS/E2000 problem

Hello

A few weeks ago, I bought a router E2000 because I wanted the comments WiFi feature.  I ran EasyConnect, everything set up successfully and made a disc USB EasyConnect.  Everything was fine.

It was with Verizon DSL.  Yesterday, I had Verizon FIOS (telephone, television and internet) installed. Verizon installers will not help with a LinkSys Router, so he has set up the network using the Verizon router.  Now, I'm trying to configure the E2000, so I can use the WiFi from comments.  All I need is the WiFi guest: I'm happy to let the router Verizon DHCP and nothing else. FIOS requires their router is used because it is necessary to provide information of cable for the TV guide.  In addition, the output of the internet in the area of FIOS (NTA) is coax. So, I need to use the Verizon router and the E2000.  I started by connecting a PC cable to the E2000 and running the USB EasyConnect.  Which failed, because the EasyConnect connection could not find an internet connection.  So I added a cable since the E2000 router Verizon (both outlets numbered, not the internet), the power to bike on the E2000 and tried again.  This time he has not once again and was told that the computer is not connected to the router.  Apparently, EasyConnect requires a direct connection to an internet modem to work.  And the E2000 has the unpleasant feature configuration pages to browser to 192.168.1.1, that works well, is not able to set up the WiFi comments function: single EasyConnect can do.  Since EasyConnect will not work and the browser interface will not install the WiFi client, it seems that I'm dead in the water.

I tried the Linksys Online Chat.  They could not help, but he referred me to the helpline.  They took care of "set expectations" telling me that FIOS is such an obscure and rare technology that the router can not work at all with it.  They could not help with the problem, but rather, I rise to yet a higher support level.  They could not help, but said that someone at a higher level (so high that I could not get the phone number).   Needless to say that they do not have.

I don't know what else to do.  Does anyone know how do my guest E2000 work feature WiFi with FIOS?

Thank you

Mike

Linksys support called.  The lady was very knowledgeable and helpful, and did a great job.   Because I wrote it for myself in case I need it again, I thought I'd share.

To do this, each router must have its own subnet, with its own DHCP, so the Internet of the E2000 port must be connected to a numbered Verizon Actiontec router port.  The other approach, where there is only a single subnet and a regular port of the E2000 is used, won't work because CiscoConnect will not work if there is no internet connection available in its WAN port.  Unfortunately, that means MS printer and file sharing does not work between two subnets. That could be fixed by using the static if necessary routes, but I didn't do that.  The WiFi to a router can be used.  Since I wanted the comments E2000 WiFi feature, I'll use the E2000 WiFi.  The steps are:

  1. Connect the PC to the Actiontec router that needs access to the internet.
  2. Launch IE and access the Actiontec router at 192.168.1.1.  Log in, probably with credentials of (admin, admin) or (admin, password1) and turn off the WiFi.
  3. Download the most recent update of firmware and software of CiscoConnect.  Visit www.linksys.com, click support, enter router model E2000, click on download, select worm. 1 and download CiscoConnect for Windows and the latest firmware of the router.
  4. Connect the PC to the E2000 numbered ports and connect the Internet of the E2000 port to the Actiontec router ports numbered.
  5. Launch IE and the E2000 access 192.168.1.1.  Click on the Administration tab, then click on Firmware Upgrade, then browse to locate the firmware file (* .bin) downloaded previously, and then click upgrade.  Once the upgrade is complete, wait for the router power light stop flashing and go solid.
  6. If necessary to log in on the E2000 once again, or otherwise just refresh the page.  Click the Administration tab, and then click Factory Defaults, then restore to factory defaults, then restore all settings.
  7. Click the Configuration tab.  Change the IP Address of the router Network Setup of 192.168.1.1 to 192.168.2.1 and save the settings.  From now on, use this IP address to configure the E2000.
  8. Open a command window (from the command menu, type 'cmd' and press ENTER, click Run) & then run "ipconfig/release" then "ipconfig / renew".  The displayed gateway should be 192.168.2.1.
  9. Launch the previously downloaded CiscoConnect software.  Now, it should work.

10. now, you can configure your E2000.  The router configuration to set the name of the router and the password for WiFi LAN connections, who is also the password for the configuration of the router.  Guest network allows to change the password for the guest network.  Click Add a computer to the parental control for wireless clients.

That's all.  Enjoy.

Mike

(Mod Note: deleted non-public information.) (Thank you.)

Tags: Linksys Routers

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