Firefox crashes immediately after the upgrade

We updated firefox to the latest version the week last in a small number of the PC in the office. After the upgrade, Firefox continues to fail at the launch. Create a new Firefox profile does not help. This problem occurs with other users that connect on the same machine. Uninstalling and reinstalling does not help. Safe mode not working anymore. It's just a continuous loop to break and we cannot go beyond it.

The two machines with the problem so far under Windows 7 64-bit.

If you have submitted reports of incidents, so thanks for posting the ID of one or more reports of recent incidents that have a prefix 'bp ':

  • BP-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the ID of the status of recent reports of error on the page "help > troubleshooting information" (topic: support).

  • Click on the "All incident reports" button on this page to open the Subject: hangs page and see all incident reports.

If necessary, you can open on: pages through the address bar.

If you cannot open Firefox, see:

Do a clean reinstall and delete the program folder before Firefox to (re) install a new copy of the current version of Firefox.

If possible to uninstall your current version of Firefox to clean the Windows registry and settings in the security software.

  • Do NOT remove the "personal data" when you uninstall your current version of Firefox, because this will remove all profile folders and you lose personal data such as bookmarks and passwords including data profiles created by other versions of Firefox.

Delete the program folder Firefox before installing newly downloaded copy of the Firefox installer.

  • (32-bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (Windows 64 bit) "C:\Program Files (x 86) \Mozilla.

Your bookmarks and other personal data are stored in the Firefox profile folder and will not be affected by a uninstall and (re) install, but do NOT delete personal data when you uninstall Firefox which removes all Firefox profile folders and you lose your data.

If you keep problems also create a new profile.

Make a check of malware with several malware scanning of programs on the Windows computer.
Please scan with all programs, because each program detects a different malicious program.
All of these programs have free versions.

Make sure that you update each program to get the latest version of their databases before scanning.


http://www.bleepingcomputer.com/download/adwcleaner/
http://www.Softpedia.com/get/antivirus/removal-tools/AdwCleaner.shtml
  • SuperAntispyware:
    http://www.SUPERAntiSpyware.com/
  • Microsoft security scanner:
    http://www.Microsoft.com/security/scanner/en-us/default.aspx
  • Windows Defender:
    http://Windows.Microsoft.com/en-us/Windows/using-Defender
  • Spybot Search & Destroy:

  • http://www.safer-networking.org/en/index.html
  • Kasperky free Security Scan:
    http://www.Kaspersky.com/security-scan
  • Alternatively, you can write a check for an infection rootkit TDSSKiller.

    See also:

    Tags: Firefox

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