Firefox screen is black.

When I open Firefox, the toolbar appears, but the screen is black.

I restarted Firefox and my computer. I uninstalled and then reinstalled. I ran Malwarebytes and AVG, but they does not detect it.

Although I don't see anything, I could copy and paste the crash report. See below.

Report ID                              Date Submitted
828455ce-607d-41ff-8309-51944c0b6efb 5/24/2013 6:52 PM
53b68e59-945e-40bf-bd2d-61187ba60d2c 4/28/2013 11:03 AM
a2570bc3-8681-446b-8d7f-db26e644dd0f 4/2/2013 12:29 PM
66ff0479-e28b-4770-af29-2faa13eca2a4 2/18/2013 11:57 AM
bp-d5529a06-0ead-40b1-946a-c1c012130218 2/17/2013 10:08 PM
8f5a67d8-a730-46fa-ab2a-df83f900a2c1 2/3/2013 10:57 PM
30b3c827-7d9c-4722-a05d-4c4f9f87e8af 2/3/2013 2:32 PM
166cd202-5fa7-4551-8664-c6913724e5da 2/1/2013 9:28 AM
82d03b69-d1b8-4777-af5e-14b10064032d 2/1/2013 12:37 AM
73b38b72-b789-4f76-a148-803a92f7748c 2/1/2013 12:20 AM
89fbc444-3979-4c58-b283-5f72917dbaa5 1/31/2013 7:46 PM
b7aa1e32-f95c-40f1-ba26-c756eb02af79 1/29/2013 11:20 AM
eb09ac64-7e14-4e7e-a832-8961da007f83 1/19/2013 4:32 AM
0582afb3-836b-4105-a14a-9df39af4ec46 12/28/2012 7:13 AM
6a77be25-607f-403c-aaa5-b853d3472e2d 12/28/2012 7:13 AM
ae83a357-c54b-4185-a915-80cfae6c4109 12/26/2012 9:23 PM
bp-2b8bc685-4b18-4990-bce0-6c5712121206 12/5/2012 6:47 PM
46080533-bd0f-47ed-8713-d5fcfece71c7 12/3/2012 1:26 AM
9fcec4bd-83f5-499b-b850-7b8df3021878 11/29/2012 5:34 PM
a54b802c-6886-4ea5-8377-716ff02b2126 11/29/2012 5:34 PM
13337d82-3c25-4ce9-855c-071e9dab2ec8 11/12/2012 10:09 PM
1beb4105-e66c-4acf-bf0f-d98d3ae65fb3 11/12/2012 10:00 PM
4216f125-4143-4748-8ed6-5555a3dd1d6c 11/12/2012 9:59 PM
2a6e1ac4-3643-43db-a861-67aa081b4a67 10/24/2012 2:21 AM

These are IDS of former incident reports that also do not appear to have been made.

You can use one of them to start Firefox in Safe Mode:

  • On Windows, hold down the SHIFT key while starting Firefox with a double click on the shortcut to the desktop Firefox
  • On Mac, hold the Options key when starting Firefox
  • Help > restart with disabled modules

Try disabling hardware acceleration in Firefox.

Tags: Firefox

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