First day with the mobile and shatter proof - broken

Hello

I bought Xperia double Z3, mobile is great and every thing,

In the first day of use, it fell out of my hand on the ground, I picked up there instantly, but I was surprised that the screen was kicked as he was struck by the big hammer!
the functionality of contact has been lost, I went back to the buyer, and he told me that the warranty covers accidents, I told him that I had samsung s4 for two years and it is fell 100 times and harder than that and there was no damage at all to the screen!

They said that the screen was not shock resistant break proof!

I send the local support of sony in Egypt and they replied "good luck with your repair!

How can a mobile screen get bashed like that from a simple fall, and what is the problem with people taking in charge of sony?

Someone knows how to climb to a higher level of support?

If there is, please share the link, there is no such thing as a "phone shatter proof". I'm sorry about your question, but you have 2 options, 1. with your Xperia local as Jean-Claude suggested or DIY 2, for the last dated, you will cancel your warranty, but it might be cheaper, just to buy the LCD screen online and follow this

http://www.Xperiablog.NET/2014/09/30/Xperia-Z3-disassembly-Guide/

https://www.YouTube.com/watch?v=9ZLLChEXzWk

Tags: Sony Phones

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