First Pro CC 2014.2 frequently crashes when switching between programs

I started to program frequent crashes in first Pro CC 2014.2 Mac OS 10.10.3 on my Mac Pro 2013. This problem occurs when I switch to another program, say word or Adobe Audion back to Premiere Pro. I have the dialog box "we're sorry" and the application breaks down. About 50% of the time when this happens - when I reopen it the application that it hangs again - and then on the 2nd re - open it is successful. It's really annoying my workflow to worry about a crash whenever I have spend in AE or hearing. I uninstalled all the plugins, uninstalled and re-installed PP, erased the media cache and reset the preferences. Happening every day on this machine. FYI, I have an iMac 2013 running the same operating system that opened the same project files without this issue - it seems that it is specific to this machine for some reason any...


I suggest the following:

Thank you


Tags: Premiere

Similar Questions

  • After effects crashes when switching between applications (Mac) and After Effects does not start after you enable journaling

    Hey there,

    When to (for example), Illustrator and AE program seems to have a greater likelihood of crashing. I was not able to determine exactly why this is happening.

    I often copy - paste forms of AI in AE, but it is not always plant AE. It could be the speed with which I switch between programs, but I'm still not sure about this.

    In addition, it breaks the audio driver somehow and Spotify (running in the background) stops playing. Restart Spotify corrects this problem.

    AE crashes and is often frustrating. I sent Crash Reports, but so far no help.

    I just activated registration--which has also caused some AE to fail. This time when (re) launch the program. It wouldn't start, but also did not highlight as suspended in the Force Quit of OSX dialog box. She would not answer Force closes and hung my system when I tried to reboot. You had to manually restart my Mac Pro.

    Well, variable time!

    Mac Pro (end 2013) 3 GHz 8-Core

    64 GB of ram

    OS X Yosemite (10.10.2)

    After Effects CC 2014 with the latest updates

    Illustrator CC (not 2014) same with the latest updates

    He does not behave like that on my iMac at home.

    Any advice would be (very) welcome at this time.

    Huh! I should have checked the settings correctly. It is a facility relatively new compared with at home.

    Solution: Check that there is enough RAM available for other programs.

    In addition, light AICB could do the trick, too. But I suspect that the latter has a much greater effect.

  • First Pro crashes when switching between applications

    Hi all

    I edit with Premiere Pro on a Mac Pro running OS X 10.10.2 cylinder (3.5 GHz 6 - Core Intel Xeon E5, 16 GB 1866 MHz DDR3 ECC, over-pants D500 3072 MB), when I connect the images with Excel, I noticed after some time switching between Excel and Premiere Pro or all the other apps, first Pro STILL crashes with the error serious.

    Project is very disappointing and frustrating that you need to open the recovery file, creating another file and have to get timecode all over again, lost a lot of time to. Expect First pro to work smoothly on a Mac Pro.

    Anyone have a similar experience or know a solution?

    Thank you


    29/03/2015 07:19:23.457 [1]: (com.adobe.AdobePremierePro.66488 [4527]) Service was released due to the signal: Segfault: 11

    Here is my complete crash report:

    Process: Adobe Premiere Pro CC 2014 [4527]

    Path: / Applications/Adobe Premiere Pro 2014/Adobe Premiere Pro first Pro 2014 CC CC CC

    ID: com.adobe.AdobePremierePro

    Version: 8.2.0 (8.2.0)

    Code type: X 86-64 (Native)

    Parent process:? [1]

    Responsible for: Adobe Premiere Pro CC 2014 [4527]

    User ID: 501

    Date/time: 07:19:22.403 2015-03-29 + 0100

    OS version: Mac OS X 10.10.2 (14-1514)

    Report Version: 11

    Anonymous UUID: D42F2CB9-98B4-C04E-E594-A17C39AC5324

    Sleep/wake UUID: B58E8A4B-751B-4568-925F-D3E9E1130B43

    Time since started awake: 13000 seconds

    Wake time: 4000 seconds

    Crashed thread: 0 dispatch queue: - wire

    Exception type: EXC_BAD_ACCESS (SIGSEGV)

    Exception codes: KERN_INVALID_ADDRESS at 0 x 0000000000000000

    Hello world

    I dug deeper reading crash log, and discovered that the reason of my crash is primarily due to the confusion of audio output my mac has as he move from an internal speaker and speaker output and causes the crash. Since I had bought a DAC (digital-to-analog converter) and set the audio output of the DAC first and have no accidents since then. It will be useful.



    Thread 0 crashed: Dispatch queue: - wire

    0 com.adobe.AudioSupport.framework 0x0000000103d7f8d0 ML::Device:GetNumberOfPhysicalChannels(unsigned_int,_bool) + 80

    1 com.adobe.AudioSupport.framework 0x0000000103d6adb8 ML::CoreAudioHost:PrivateInitDriver(std::basic_string____,_dvacore::utility::SmallBlockAllocator::STLAllocator_ _>_const&) + 712

    2 com.adobe.AudioSupport.framework 0x0000000103d6a18f ML::CoreAudioHost:LoadDriverPrivate(std::basic_string____,_dvacore::utility::SmallBlockAllocator::STLAllocator_ _>_const&,_bool,_bool) + 351

    3 com.adobe.AudioSupport.framework 0x0000000103d6dac1 ML::CoreAudioHost:LoadDriver(std::basic_string____,_dvacore::utility::SmallBlockAllocator::STLAllocator_ _>_const&) + 33

    4 com.adobe.AudioSupport.framework 0x0000000103d7b348 ML::CoreAudioHost::AddDependancy() + 56

  • First Pro CC 2014.2 - Crash when you drag videofile in timeline

    Hey guys,.

    When I try to drag an image or videofile (doesn't really matter what file format, codec or length) in a sequence first Pro CC 2014.2 will crash immediately, without warning. Just the usual "Adobe Premiere has stopped working" in Windows 7.

    I use Windows 7 64-bit with 4 GB of RAM, Intel Core i3-4130 NECK @ 3.40 GHz and an Intel HD Graphics 4400. Premiere Pro worked no problem a few days before, with no changes to the system. The error occurred in first Pro CC 20141 too. Maybe that's a problem with the preview of the video? Music files are no problem.

    Thanks in advance! Need help as soon as possible. Visitors are waiting

    My graphics not supported the "Mercury Playback Engine (Open CL) GPU acceleration. You can replace "Mercury Playback Engine software only" in your project settings.
    But it's in the wrong place in my opinion. Why not in "Edit/Preferences"? I could have changed by myself, but I have not found the menu.

    Thanks Michaela of the Chat Support Adobe!

  • First pro cc 2014 crashing when you try to view the media browser

    Help, I can't open any of my files in adobe first pro cc 2014, using the 30 day trial of creative cloud, every time, I try to view my files, it crashes!

    Hi sheila,

    Please refer to the thread. Same issue has been take n care of:

    Adobe first Pro CC crash

    First Pro CC, CC 2014 or 20141 freeze at startup or crashing everything working (Mac OS X 10.9 and later)

    Hope this will help you.


    Megha Rawat

  • Help, I can't open any of my files in adobe first pro cc 2014, using the 30 day trial of creative cloud, every time, I try to view my files, it crashes!

    Help, I can't open any of my files in adobe first pro cc 2014, using the 30 day trial of creative cloud, every time, I try to view my files, it crashes!

    Hi Sheila,

    Try this:

    Before you import your files, go to file > project settings > General and change the rendering engine video software of Mercury playback engine only. Click OK, and then select Remove previews. Then import your files.

    I would like to know if it works.

    Thank you


  • First Pro CC 2014.2 crashes on Windows 7, Dell Latitude E7440

    First Pro CC 2014.2 crashes on Windows 7, Dell Latitude E7440, he earlier showed the error message (41) and supposed to restart the program. After trying to restart first a few times to update my system, reinstall creative cloud and first pro CC 2014.2 nothing has changed at all. What else could I do to fix the problem? The previous version before upgrading the first works. Thanks in advance for an answer to help him...

    Go to C: > Windows > System32 and rename the file OpenCL.dll to 'OldOpenCL.dll '.

    Then launch first and let me know if this helps.

    Thank you


  • First Pro CC (2014) crashing during a sequence

    I just did a clean install of OS X Yosemite and installed Creative cloud on my MacPro 2008. Whenever I make a new sequence or open a saved draft of Premiere Pro CS6, first Pro CC 2014 still crashes. I don't know what is happening because before I upgraded to OS X from Mavricks, I used Premiere Pro CS6 without any problem at all. Help, please! Thank you!

    Here are my MacPro settings:

    Screen Shot 2014-10-21 at 2.01.32 PM.png

    Here are the errors I get:

    Screen Shot 2014-10-21 at 2.03.04 PM.png

    That empty space is usually said this:

    Screen Shot 2014-10-21 at 2.03.43 PM.png

    OK I seemed to "solve" the problem. I have two video cards on my MacPro:

    I have a monitor Setup three with two monitors on the 2600 XT and a single on the 6870. I disconnected the two monitors on the 2600 XT and created a new sequence and it does not crash. Not quite sure what's happening with this because this has never been a problem while I was running Adobe Premiere Pro CS6. I still don't want to run an installation monitor three but the 6870 does not support three monitors. If all goes well, there is an Adobe update that will correct this problem.

    Is it possible that first will not try to use the other video card?

  • No visible video in the source or program windows - first Pro CC 2014 8.2.0

    I've just updated for first Pro CC 2014 version 8.2.0, and now no matter what I try, no video is visible in the source or program window.  I used 8.0.0 with no problems (at least not this one), but was forced to update to open the calendar of a customer.  I was having exactly the same problem with the update 8.1 a few months ago and has been forced to downgrade to 8.0.0 to see my video.

    It doesn't matter what is the codec, or if it is an image file, bars and tone or a title rendered in first.  Nothing.  If I play or rub I hear audio, video, not at all.

    It really blows that a project saved to 8.2 will not be open to 8.0.  They are the two Premiere Pro CC 2014.

    Looks like it has something to do with my video card, because when I resize the Windows I'm presented with a bunch of flight of the vertical blue lines.

    I'm on a 2012 bicoeur Mac Pro with OS 10.9.5, ATI Radeon HD 5870 video card stock.

    I looked first preferences to see if there is some kind of active Accelerator GPU or something, but I don't see anything like that.  Anywhere else that I can look at?

    It is a big problem.  I pay $50 / month for this?

    Shawn Marshall

    Marshall Arts Motion Graphics

    Okay, I found the problem.  My project settings had failed in the Mercury Playback Engine acceleration GPU (Open CL).  I guess that ATI Radeon HD 5870 1024 MB card is not compatible with this, so go to the option of read only software resolved the problem.


    Shawn Marshall

  • First pro CC (2014) problems with the audio on the .mts files


    He is a recent problem I had when trying to play some clips in first Pro CC (2014), I import the entire private folder and some game clips as normal and others seem to have ignored audio. This causes the second half of the video for do not have audio in there at all because it's boots upwards initially. I don't know even where to start by trying to solve the problem, the only thing I've done is re import the files and put them into new folders to change the destination, it was imported from.

    Any advice would be extremely useful as it is above all preventing me from getting any work.

    Thank you!

    Hi amber1992,

    I will suggest you to go ahead and clean the media cache and cache media files folders manually.

    MAC OS: Click the go menu > go to files > ~/Library type, and then click ok. This open the user's library folder and then access the Application Support > Adobe > commune > media Cache and the Cache of media files. Delete all the files in these folders.

    Windows: C:\Users\username\AppData\Roaming\Adobe\Common or you can click on the Start button and search for type %appdata%\microsoft\windows\sendto and the Roaming folder > Adobe > commune > media Cache and the Cache of media files.

    Once done the project again and check.

    Kind regards


  • First Pro CC 2014 Transitions

    Hello everyone, I used Adobe Master Collection CS5.5 until a few weeks ago, when I bit the bullet and bought a subscription CC 2014. I absolutely love the new software - very impressed!

    I use Premiere Pro a lot, and the first thing I noticed about first Pro CC 2014 compared to CS5.5 is that CC 2014 has far fewer transitions - for example transitions such as the 'Stretch In' who were present in CS5.5 transition do not seem present in 2014 CC more. There are many others also.

    I have installed Premiere Pro CS6 on my PC tonight alongside all the stuff of CC 2014 (I got it on my subscription) and I notice that CS6 has all the transitions that I used in CS5.5. Is it possible to get my CS6 transitions newly installed to work in CC 2014?

    Thank you!

    Many transitions got canned:

    Adobe Premiere Pro help. Summary of new features

    Go to the bottom of the page

    Cross-platform support for transitions and video effects

  • Downloaded first Pro CC (2014) and my 10.7.5 OS cannot run it. Need to update backward.

    I downloaded the last first Pro CC (2014), without knowing that my OS 10.7.5 is not able to run it. I would like to get the previous first Pro CC version, because it worked perfectly on my old OS version. I see in any way on the CC interface to "go back" and get the dos software that actually worked on my Mac. I can't upgrade my OS above on the Mac for 7 years, so I'm stuck. Does anybody know how re - load older versions of Premiere Pro?

    Previous through Cloud

  • Chronology of the first Pro CC 2014 at Encore CS6

    Hello. I'll try to find the way to take my first Pro CC 2014 calendar and put directly in CS6 even with them having to export my 2 hour movie? I know that both use to integrate before CC, but do not know if there was a work around? Could use very little help.

    No dynamic link between CC14 first and still CS6.

    You need to export from first (using a built-in mpeg2-dvd) and load the files into Encore.

    If you are not sure, it will adapt to using a bitrate calculator.

    DVD - HQ & GOP Bitrate Calculator

  • "First Pro CC 2014.2 has stopped working" after a few moments of running and usually after you import a video clip.

    "First Pro CC 2014.2 has stopped working" after a few moments of running and usually after you import a video clip.

    I use a Lenovo T440p with Intel Core i5 @2 laptopp. 60 GHz, 8 GB of RAM. Windows 7 64-bit with Service Pack 1. Intel HD 4600 graphics card. All the drivers are up to date.

    All other non - CC Adobe video editing programs work.

    Help, please. Thank you.


    Changing the video rendering engine should have solved the problem. Is it still pending?

    Thank you


  • GoPro HERO4 Black - edition 4K on first Pro CC 2014.0.1

    Hello, I'm new to the GoPro, and we recently bought a black HERO4.  I am editing with first Pro CC 2014.0.1 on a MacBook Pro, form below:

    Intel Core i7 2.8 GHz

    16 GB 1600 MHz DDR3

    Graphics NVIDIA GeFore GT 750M 2048MB

    OS X 10.9.4 (13E28)

    I have no problem reading a file of RED R3D 5 K or 4K mov of a GH4 but I get reading jerky in a timeline first Pro of the GoPro even MP4 to 1080 Superview.  I was wondering if there is something that I have to be able to change the native MP4 files or I just transcode the GoPro to ProRes files in order to work with them in first Pro CC

    Ideas, help or suggestions would be greatly appreciated.  I have a desktop PC tough at home with roughly the same characteristics and I would test the images but the MacBook Pro and CC 2014 is my work Setup and I understand this point for the configuration of work if possible.

    Thank you


    All together, I've updated for first Pro CC 20141, build 8.1.0 (81) and I can now rub 4K images from the GoPro without problem.

Maybe you are looking for