FlashCC and createJS toolkit send an extra ping to the adobe site

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• Hello made a mistake and removed my student apps and creative cloud, went to reinstall it on the adobe site

  Hello made a mistake and remove some of my apps master student.

  Also creative cloud 20 GB is no longer functions, came to reinstall the adobe Manager and it shows all of the apps are up to date, also the apps that you have the ability to install, does not work and will not start on my laptop, only been subscribed for 2 days, could someone help please?

  (seulement 5 apps sont dans mon tableau de bord qui fonctionnent) the rest won, t download on my computer?)

  Hello Ken

  Thank you for your advice, the problem has been resolved, reinstalled the application manager and used download own adobe.

  Everthing works fine now and is installed on my computer laptop cheers

  all the best

  of 2010battlestar

• Sometimes a web page is displayed with only text and no picures. It is not always the same site and is not always the case. If I'm going to explore for the same website that always works

  Sometimes a web page is displayed with only text and no picures. It is not always the same site and is not always the case. If I'm going to explore for the same website that always works

  Hello

  Also try a Ctrl + F5 refresh. This allows to bring the content of the page again.

• I installed Turbo Tax Delux 2011 tax software and get error 42002: could not connect to the update site to receive the latest updates.

  I installed Turbo Tax Delux 2011 tax software and get error 42002: could not connect to the update site to receive the latest updates. Turbo tax support site says adjust the parameters or the rules on my security software to allow certain programs to install and works as expected. How can I solve this problem to allow updates? Thank you. CraigrH

  What is your operating system and Service Pack?

  What is your anti-malware?

• How to activate my software Adobe After Effects? Even after payment and registration on the adobe site, it still gives an expired trial version,

  I had the billing of adobe, but still not access tot the Platform page.

  It does not start and always gives trial expired statement. What is the point of taking an account?

  Please help me out here

  THX

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• How can I download the new update on my Macbook pro when the password is not working? When I connect to the Adobe site with the same user name and password it DOES not work. I don't understand why.

  So I have a macbook pro - and she advised me that I had to update my Adobe flash player. So I go through all the steps and I'm stuck at the last stage, where he asks me my user name and password. I go in there correctly - several times and it does NOT connect. He shakes to show that there's an error. Double check my file AND I go to the Adobe site to connect with the same information. and it works very well.

  WHAT IS THE PROBLEM? Help please.

  Could you please try ComputerName administrator as username and the password as password.

  I hope this works.

  Concerning

  Hervé Khare

• I am a student and I noticed that the amount of my renewal is about £30 more than it should, however, on the Adobe site, the packaging is the same price as it was last year, why am I being charged more?

  I am a student and I noticed that the amount of my renewal is about £30 more than it should, however, on the Adobe site, the packaging is the same price as it was last year, why am I being charged more?

  I really have enough because it's my budget next term as my deposit is taken.

  The first year of purchase still has the promotional prices, price changes when annual contracts ends.

  Concerning

  Stéphane

• I bought 10 items on the disk and now need to install it on a new computer that lacks a dvd player. Download it from the Adobe site?

  I bought 10 items on the disk and now need to install it on a new computer that lacks a dvd player. Download it from the Adobe site?

  Download Photoshop Elements | 10, 12, 14, 11, 13

• I bought the photo Illustrator and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Hello 11/18/2015 I bought Illustrator photo and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I get the message: Photoshop has encountered a problem with the display driver and has temporarily disabled GPU enhancements. Visit the Web site of the manufacturer of the video card for the latest version of the software.

  Photoshop has been giving me the warning:

  Photoshop has encountered a problem with the display driver and has temporarily disabled GPU enhancements. Visit the Web site of the manufacturer of the video card for the latest version of the software.

  Also other programs are affected.  I suspect a recent download of Adobe.  Can anyone HELP.

  No, it has nothing to do with updates of Adobe. There is a problem with your video card driver.

  Go directly to the Web site of the manufacturer of the GPU for updates (not Microsoft, not a System Builder).

• I opted for Windows 10. Try to install Photoshop elements 13 out of the Adobe site. He told me that the product I'm trying to install is n ot a real software from Adobe and seems to be counterfeit.

  I opted for Windows 10. Try to install Photoshop elements 13 out of the Adobe site. He told me that the product I'm trying to install is n ot a real software from Adobe and seems to be counterfeit.

  Hello

  Please see warning: 'Adobe Genuine Software Validation failure... '. » | Windows

  Hope that helps!

  Kind regards

  Sheena

• My creative cloud has expired and I can't for the life of me find a way to renew. the Adobe site sucks!

  My creative cloud has expired and I can't for the life of me find a way to renew. the Adobe site sucks!

  Please refer to: FAQ: how to renew or restart my membership?

• I bought the last 13 items for download, but I clicked on the link Windows, I own a Mac, how can I change the Mac platform? The Adobe site suggests what it automatically detect that I won a Mac and a change of the platform is so?

  I bought the last 13 items for download, but I clicked on the link Windows by mistake when I bought it, I own a Mac, how can I change the Mac platform? The Adobe site seems to indicate that it automatically detect that I own a Mac and change the platform, what then? I can't find anything (probably to the search in the wrong place) on Returns or cancel my order. Any suggestion would be great, thanks.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Get help with orders, refunds and exchanges (non - CC)

  http://helpx.Adobe.com/x-productkb/global/service-b.html

• I have used Acrobat Pro DC to embed a video clip in a video and, when prompted, updated my copy of Flash Player to 17.0. Now, even if the Adobe site confirms that Flash Player 17.0 is installed and enabled on my system, the video still fails to pla

  I have used Acrobat Pro DC to embed a video clip in a video and, when prompted, updated my copy of Flash Player to 17.0. Now, even if the Adobe site confirms that Flash Player 17.0 is installed and enabled on my system, the video still does not play when I click on the Start button. Instead, I keep getting the prompt direct me to install the necessary revision of the Flash Player. Can any clarify what is happening here and I need to do to remedy this? I'm working on a system with Windows 7.

  You must install the NPAPI Flash Player (for Firefox, etc) not the plugin for Internet Explorer ActiveX plugin. Acrobat cannot use the ActiveX version.

• Just bought Adobe Photoshop directly from the Adobe site and he said my serial number in counterfeiting! What should I do?

  Why he said that my serial number is wrong when I just bought it from the Adobe site.

  I went to my account on Adobe.com and it shows me the serial number of the product, but when I try to download and enter the serial number, it says: "cannot download. Authentic Adobe software check failed"and said that my serial number is not valid.

  Open the c: drive and navigate to C:\Program Files (x 86) \Common Files\Adobe.

  Open file Adobe and If necessary delete folders named Adobe Application Manager and OOBE.

  
  

  Click on the link below and download Adobe Application Manager and install the same.

  http://download.adobe.com/pub/Adobe/creativesuite/CC/Win/ApplicationManager9.0_all.exe

  Once the installation is finished, it will create shortcut icon on the desktop.

  Double-click it and update Adobe Application manager to creative cloud.

  Then try again to install CS 6.