FLV window remains on the other slides (Captivate 3)

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  Hi Unhappy72,

  I'm sorry that you are still facing the same problem. I'll be more than happy to help you.

  I have a few questions:

  (a) what version of IE are you using?

  (b) has been going through the steps to reset Internet explorer?

  (c) you have any version of Flash Player on your system?

  You can try to update the version of Flash Player for videos.

  To do this all first you need to uninstall and then go ahead and download the latest version and install it.

  To uninstall the application follow the steps given below:

  1. open programs and features by clicking on the Start button, click Control Panel, clicking programs, and then clicking programs and features.

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  For more information, please visit the below given link:

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  You can also check if the connection parameters are set by default.

  Make follow them the steps below:

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  2. press the Alt key on your keyboard for the file menu if it is not already there.

  3. go to tools, click on Internet Options.

  4. click on the Connections tab.

  5. at the bottom of the page, it will be a local network settings tab, click on this.

  6. check if automatic detect settings is enabled in the box, if it isn't what to choose.

  7. close all Internet Explorer Windows and reopen and check if the problem persists.

  This should solve your problem of not being able to send emails.

  You can also try to clean boot your system and then try to play the videos. This will let us know if the background services interferes with the proper functioning of your system.

  To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

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  1 log on to the computer using an account with administrator rights

  2. click on start, type msconfig.exe in the start search box and press ENTER to start the System Configuration utility.

  If you are prompted for an administrator password or for confirmation, type your password, or click on continue

  3. on the general tab, click Selective startup, and then clear the check box load startup items. (The check box use the file Boot is not available.)

  4. on the Services tab, click to select the skin all the Microsoft services check box, and then click Disable all

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  Once you have disabled all services that you can check if you are able to play the videos. If so, you can try the divide and conquer method to find what service exactly the origin of the problem. For those who follow the below given link:

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  2. on the general tab, click the Normal startup option, and then click OK.

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  Hope this information is useful.

  Amrita M

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