Folders with files are missing in my cloud account
Hello
I was asked to put this problem here because there is a team that takes care of downloading files and file recovery.
Basically for some unknown reason, what happened is a lot of my files and folders disappeared to a folder called "Work & Design" in my creative cloud account.
I wanted to delete only one file in this folder, but instead it all records archived. Then I went into the folder to Archive and click on restore to restore all the files that were entered in the Archive, but instead, only certain files and folders were transferred to where they were and the others have simply disappeared.
Can someone please help me get these folders and files I had already arranged them in their respective folders, and I do not know or do not understand why they would disappear right out of the cloud without remove me or delete definitely back!
Thank you kindly.
Hey mate, I posted something similar yesterday with a post called:
Creative cloud file synchronization delete local files when they shouldn't
http://forums.Adobe.com/message/5645494#5645494
Again, I received no response at all. I really hope Adobe is sitting and is interested in this question because it really bothers me and I'm tempted to scan the entire file sync thing until we have the assurance that these problems do not exist.
However, I found a thread that a week ago:
My files have simply disappeared. How can I get back them?
http://forums.Adobe.com/message/5625460#5625460
I'm about to watch in this hope of thing - not heard until now - "Creative Cloud Recovery" it works!
All the best.
Andrew
Tags: Adobe
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