Folio 9470 m: Folio 9470 m, no USB, Windows 64 bit Pro 8.1

Since migrated to Windows Pro 8.1 64 bit, USB don't work anymore.

I have installed all the drivers correctly, but in Device Manager, "xHCI USB" shows a warning. In its properties, I have an error Code 12.

Thank you.

Download and run the Intel chipset update utility.

http://Downloadcenter.Intel.com/Product_Filter.aspx?ProductID=816

Use the Troubleshooting Wizard in Device Manager to determine where the conflict is,
and then disable the device in conflict.

Install the HP Support Assistant, then run Tuneup utility. It should find the driver that is needed and provide a link for you to download from. The following link is directly to the download.

http://h20566.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=5275307&swItemId=ob_144416_1&swEnvOid=4158

Are you aware that there is a version in French of the HP support website consumer?

Tags: Notebooks

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