Forgotten issue of Smartphones, password and security blackBerry
Hello
I have a real dilemma. Not only I seem to enter a wrong password, but I forgot as truly the question of safety.
I wanted to subscribe to BlackBerry messenger (not necessary not previously) and also got stuck trying to use my BlackBerry Playbook.
Is there a solution when I seem to have incorrect information for both?
Helen
Hello and welcome to the community!
There are several different security credentials in the world of the BB... but what you have said, I guess you're saying your BlackBerry ID. Therefore, start first with these please:
- KB28685 How to reset the BlackBerry ID password by using the password recovery question
- KB32111 "The link is no longer valid." occurs when you attempt to reset a BlackBerry ID password
- KB26361 How to change or reset the BlackBerry ID password
- KB28111 Impossible to reset the BlackBerry ID password when using a hosted BlackBerry email address
- KB28232 Reset blackBerry ID e-mail are not delivered to the mailbox associated with
If you have forgotten your ID BB credentials AND access non - BB (for example, Outlook, webmail, etc.) for the e-mail account which is currently configured on your account ID from BB, then these instructions should allow you to recover access to your account ID from BB.
However, if you do not have access to this e-mail account, then your challenge is much larger, and you have a choice to make depending on your situation:
- If you have no AppWorld records you need to keep (for example, buy folders for the applications), then simply drop the BB ID and create a new. To do so, however, requires a device WIPE:
- KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
- But, if you do not have AppWorld documents that you need to keep, then you need human intervention. To receive, you must ring to the top of your mobile service provider and convince them to escalate your case up to BlackBerry. In addition, you must convince BlackBerry you with a solution - which probably will be reset your current BB ID so that you can access it again or you will need to create a new BBID and they will manually move your purchase to the wire records. Note that I don't know if they will be willing to do, but there is no other way I know of to keep your prior AppWorld purchase records.
Good luck!
Tags: BlackBerry Smartphones
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