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• Worst ever customer service! Took a month to solve my request for an account that was signed for fraud with my bank details, and would not deliver even a refund of $1 for fraudulent use of the account. If they treat their employees the way cu

  Worst ever customer service! Took a month to solve my request for an account that was signed for fraud with my bank details, and would not deliver even a refund of $1 for fraudulent use of the account. If they treat their employees the way of customer service treats its customers, not surprising that the service is the worst I've ever met.  Bad form Adobe.  What a month subscription pay you? Adobe Community

  If your card has been used fraudulently to subscribe, you should be able to get the charges reversed with your credit card company. Not to defend the whole Adobe Customer Service, but in this case Adobe has no way to tell if it is a fraudulent use.

• (Redirected) Terrible Customer Service-Assistance is requested

  I ordered a TV last week and he received Monday.  The box was damaged.  I sent an email to Dell and I have yet to receive a response.  I was on a chat session where I had to wait 1 hour, automated message came this Department was closed.  I called Dell was put on hold for an hour, automated message came out counseling dept has been closed.  I opened an another chat session, expected and told me that I couldn't be helped I would need to call.

  Yesterday I called again expected waiting for 55 minutes to transfer the sick people who would be able to help me.  I specifically asked if there would be another downtime and I was told that because it was an internal transfer, it would be wait times do not at all.  I was also told the Rep, which I did not understand, he would wait on the line with me.  I agreed to be transferred and it put my call in queue to wait only 2 hours and no one answered.

  I ask a return phone call as soon as possible because I have will report to DELL for the better business bureau.  I understand that we are in the holiday season and I don't mind waiting, but I'm in the race and nobody seems to care. I have not ordered from Dell for quite awhile and now I remember why, terrible customer service. Very disappointed.

  Hi espinosafamily,

  I'm sorry you have problems. Please repost this in our customer of the help forum.

  http://en.community.Dell.com/support-forums/customercare/#pi40817=1

• Customer service terrible to try to unblock the account via Live Chat

  Several months ago, my account has been hijacked by someone in Taiwan. Skype credit has been purchased and the pirate air started making phone calls. Fortunately, I took this activity from the outset, with recipes by e-mail and has managed to avoid further abuse with a change of password quickly. I followed its use for a while, it's been a few months now and all seems well again. However, it seems that my account is suspended. Not much, given a reasonable answer I reported the diversion of Service account customer, and it seems easy to fix via Live Chat. Boy I was wrong.

  I spent twenty minutes the cat in the round with a customer service representative, who insisted that I provide responses to the seven questions, the right answers, one of which is simply not possible for me to answer.

  Seventh question request I appoint FIVE people who are on my list of contacts. My problem is that my contact list is only three people deep. I'll be honest, I mostly don't use Skype to Facebook Chat integration, any other conatcts are always added to the length of my conversation with them. I literally can't answer this question correctly. Customer service telling me that without this response that they cannot help me is not useful at all, they react so robotic when I ask how to work around the problem that my contact list contains three names, claiming again to answer questions accurately will result in a permanent suspension of my account. Is not helpful in the slightest.

  In addition, they also want the month and year on my initial sign of Skype services? I have no idea. I use Skype for years, since it is in BETA, if my memory is good. I tried to search my profile, but I find this information? I mean who remembers the exact date they joined Gmail? Or Facebook? Sign up for web services all the time and I certainly never write down details about the dates for future safety violations.

  It is very obvious that my account has been hacked, my position jumped from the United Kingdom to Taiwan with a sudden flurry of activity before a change of password that brought to a halt and a return to the usual use of the service. Isn't there a more sympathetic way customer to deal with this problem asking me to remember the details of years ago?

  Thanks to the hump, I thought I should post an update on this situation, because of the fact that I finally found a fix.

  I recently signed up for Office 365. One of the advantages of this service is free Skype minutes each month. Another is access to a higher level of customer support from Microsoft themselves, which allows you to bypass the REPS of Skype once I mentioned my questions to a representative of Microsoft, they have solved my problems, literally within sixty seconds, without the need for a ridiculous of identity verification amount, once I reminded them how much to invest in their services on a monthly basis. They really could have more useful to maintain my subscription. So finally after more than 18 months, I once more full access to my Skype account.

  In short, Skype customer service is terrible and the script function, while Microsoft is inhabited by beings real humans who you can have a conversation with, reason with. If possible, seek out them, especially if you are a customer who pays for anything (Xbox Live, Office 365, etc...).

• Customer service WARNING Adobe Stock.

  Someone had a bit of luck with the Stock of Adobe customer service.  I never had those frustrating discussions with after-sales service.  I thought that my cable provider was bad, but Adobe takes Customer Service SAID to a new level.  This will make a great Blogg for dissatisfied customers.

  After trying to cancel the Stock of Adobe online, as it tells you to do, he said I had to pay for the last 12 months, is not the free trial of s, I didn't want to pay the annual dues and so was one of the options that he said I could take a two month free.  I thought that much, I can now communicate with the service the customer and get cancelled service... BAD... DO NOT TAKE THIS OPTION, IT OF A TRAP!

  After constantly trying to explain to people in chat one after another in line, we me constantly that I would have an answer in 3 days, seems Adobe tell us delays are set in stone, do not apply to their own staff.  The first time I contacted them on May 19, I was told was to be arbitrated 'senior team level' and ' Sanjay: this is ID for reference 0218704304 case.»  Sanjay: you will receive a response within 2-3 business days. " ... waited... waited... waited some more... then wasted most of my time by contacting again on May 26... (if my calculations are correct, it is more than 3 days, and I thought they'd contact me... wonder how long it would have been if I had simply not contacted them)... After repeated again once the problem and the problem I've had with cancellation which I'm sure was within 30 days... so I ' Shankar: I've also personally will follow this case now to the end and get back to you within 24 to 48 hours "... waited... waited... waited some more... then wasted more of my time by contacting again on 8 June and after asking again for it can be cancelled... next billing would be taken on June 26... ." Sarath Kumar: I just suggested that an e-mail was sent to the concerned team already and you will get a response on this within 24 hours. » ..... Just suggested... whatever that means, that he was never sent to hope I'd go... FINALLY, AN EMAIL FROM ADOBE... 10 June... Hmmm still not 24 hours, looks all broken so promise far... response... ." Clive, we are sorry to inform you that you have accepted the 02 month credit to continue the annual commitment, where our team refused your request to cancel the subscription without cancellation fee. » .. .Yep person reads any of my emails or discussions, the only reason why I took that was so I could cancel, pointed out that I've never used the product since before trying to cancel... why I would extend for 12 months to never use a product! The email said... good-bye your case history or to reopen the case, connect to the Adobe Support Portal online. .... Ah yes there you go given inaccurate information again... sounds good... click on the link... .no option to reopen a case!!  Why the mean if it isn't true... ALSO at the bottom of the email is "for a list of support phone numbers, please visit our Contact Page."... ". Click on the link... NO PHONE NUMBER!... Why put it if it's not true!  Sounds just right!  Once again... the customer service...

  12 June... After going through explaining once again... I should just have written and cut and pasted it... they say ' Valapureddygari: I saw climbed case has already been closed since our team refused your request to cancel the subscription without cancellation fee. " .... the third line of this transcription I say... "I want that reopening...". "... so he said in the mail that I can reopen the file, just click on the link, now they say it's closed... so they go to their supervisor and low off the coast and this is... I should have been a middle...

  Valapureddygari: I certainly understand your concern, and it would have been the same if I were in your shoes. However, I'll have the case scope within our senior team to check and fix the problem for you.

  Valapureddygari: Please be informed that you will get the confirmation email within 2-3 working days of our senior team.

  Something different... they say that they will load for me... 3 days, that's ok... I have until 24 June, before I was charged a month... I wait... and wait... 17 June... .contact them after not getting is not a response in 3 days... ' Mahesh Okay I see that your case is in progress, please wait for 2-3 days... ". how... why... how they have a value of $10billion I don't know... oh yes I get everyone to subscribe, then make it impossible to cancel... I ask for $147 it is a service I want to use and have never since the trial period be waived...

  So I wait... and wait... no answer... no answer... now, it's June 23 and I cancel the subscription and pay $147 fresh cancellation otherwise I will be charged a full month and be out of Pocket by 50% from a month if I don't and he continues by dragging... and I contact them again... this time they say... Manu: I see that your case # 0218894647 is back and then there is a request sent to the relevant team to check the exception, you will get the answer within 24 to 48 hours. Once again... Manu: Clive, the case had come up on the same word, but it has been re-climbing to the team of top-level for refund exception, once the top-level team will check, they will reply you by e-mail.

  All they would have to do is send in time, they say... and tell me what's going on... If you say only 2 or 3 days... email within 2-3 days... It is not difficult...

  But here I am now almost 2 months on and get no where... no one read the information and no one seems interested... I paid cancellation fees... see if I get it refunded... What's the bet on a response saying... ." We were going to cancel your service, but it seems that you already have, we're sorry to have lost you as a customer, we hope you will join us soon... »

  I asked a customer email or contact with a feeder Services number and was denied... I think that I've been reasonable and more understanding, but seems that gets you no where...

  So I hope you read this and be warned... . NOT to TRY ANY ADOBE PRODUCT TRIAL... seems they say nothing of what they're saying...

  Let me know if you have the best advice.

  Sorry to hear that you had a frustrating experience.  This issue will be resolved with the teams concerned to ensure that any follow-up occurs as scheduled.

  A refund for early cancellation fee has been processed and you should receive this within 3-5 working days.

  Kind regards

  Bev

• Customer service Adobe for dreamweaver

  I thought that I would like to highlight my experience here in the hope of getting some attention... you can link to my experience here:
  
  Adobe - Dreamweaver experience of customer service of Wade
  
  I'll post in the forums as much as possible until it gets solved... not that it's absolutely horrible, that I was treated with respect and finally it seems I'm getting a little help, but seriously.
  
  Now over 8 days just to get a password reset.
  
  It seems that we have been lost in the maze and I fear that the same thing happened again.
  
  Here is my experience - about the text of what you'll find on my web site:
  
  My experience of the Adobe Customer Service.
  
  November 20 th Becca fiound it could no longer access his digitally downloaded software Dreamweaver of Adobes web site.
  
  The problem lies in the fact that she had changed ISP and the old e-mail address was none like valid.
  
  Tuesday, November 22 nd Becca started a ticket with Adobe to access his back so that she was able to set up his Studio in Dreamweaver8 on its new computer line.
  
  After a day or two, she used their method of follow-up on the ticket online "chat".
  
  Cat connection 1:
  
  SERVER: the client is waiting for response...
  MELANIE:
  MELANIE: Thank you for contacting Adobe Customer Service. My name is Melanie, how can I help you today?
  REBECCA: Hi Melanie,
  REBECCA: I need to reset my password on my account.
  REBECCA: but my id is an old email address that does not work.
  MELANIE: I understand that you need your password reset to change yoru account information?
  REBECCA: Yes.
  
  fine cut to ensure this message fits on this forum... the journal complete cat from the link above *.
  
  Becca then call Cust. Support and uses more than 45 minutes on his cell phone (its main means of communication) get a ticket created to reset the password on his account.
  
  After a few days a no progress, she uses the chat feature that Adobe offers:
  
  Cat paper 2
  
  SERVER: the client is waiting for response...
  MELANIE: Please contact Adobe Systems.
  MELANIE: My name is Melanie, how may I help you today?
  REBECCA: Hi Melanie, you helped me last week.
  REBECCA: I need to check the status of the file number 200064227
  
  fine cut to ensure this message fits on this forum... the journal complete cat from the link above *.
  
  MELANIE: Yes, there are bones not informatiom I see regarding this case.
  REBECCA: so you can see the ticket, but not any new information reguarding it.
  REBECCA: okay... Thank you...
  MELANIE: Please contact Adobe Systems. Please contact Adobe Systems.
  Additional information *.
  
  3 log chat
  
  SERVER: the client is waiting for response...
  PAUL: Thank you for contacting Adobe Customer Service. My name is Paul, how can I help you today?
  REBECCA: Hi paul.
  REBECCA: I need to check the status of a help ticket - 200064227
  REBECCA: i am trying to access the download of my Studio 8 software, but they have problems reset my password
  REBECCA: i been waiting for over a week now - patience running thin... :)
  PAUL: I can see if I can reset your password for you. What is the ID Adobe you are trying to connect to help?
  REBECCA: they have already tried and worsens the request...
  REBECCA: the id is [email protected] email address that does not work.
  PAUL: I do not see your case here, but I would say to contact our customer service by phone to the 800-833-6687 and they can escalate this for you.
  REBECCA: it's already grown...
  
  cut so that the message fits on this forum... find the journal complete cat from the link above *.
  
  PAUL: Yes, I'll make a note of that, maybe when you get on the phone, they can try and get worse while you're on the phone with them.
  REBECCA: here the of my frustration with the phone... I use a cell phone. the last time I called, he ate up to 45 minutes on my cell phone.
  
  fine cut to ensure this message fits on this forum... the journal complete cat from the link above *.
  
  He now Thursday of the following week, she was asked to help light a fire under them to get this rolling, here is my personal experience with their new customer support:
  
  I called a regular support line 800-833-6687 - I got a recorded message that said that, due to higher than expected calls, I had to call back later. (Click on) no "you want to maintain option and the excuses / excuse was really lame..." I felt offended, that it would almost be better to save a busy signal and I would get that. The lame excuse was on a new product that was released... Acrobat I think... what causes something higher that the normal volume of calls, he had nothing what so ever to do with Dream Weaver. In addition, I spent some time in it management and at any time that we did a new install of everything that we had made special provision (we called it "red hat") to support all others that we would need to provide. It's just completely sloppy on the part of Adobe it shows a lack of experience in the care and management of software distribution.
  
  
  Given that the issue we are dealing with directly relates to the installation of the product on a new machine, I called support facility # their web page 206-675-6500 - it wasn't free, but I use Vonage, so the call is included in my package. the first guy couldn't find the ticket, they are transmitted
  
  second guy had a little trouble with English and could not find that anything that is transferred me.
  
  Third person said that she did not at all the notes on the ticket. I said who has the same status from last week and asked what I had to do to get people to look at and work on it. She said she supports one product other than Dream Weaver and that I would need to call customer service, I told him that the customer service is where I started and that I had been transferred twice for her, she said 'really' I said ' Yes, so what I have to do, or who can I call to get this started?
  
  It was the last that I heard of her... until I got a busy fast sound in my ear. What's happening in the world! I just me am hung up! I had not yet begun to get disrespectful, or annoyed-sounding or anything like that!
  
  Woah!
  
  I have IM had Becca and told her that the customer service was the worst I had experienced.
  
  Then wrote, at the same time, apparently the woman that I had been disconnected, called becca on his cell and he let know that it was not any information in his post at all. Only Adobe didn't even know what it was.
  
  Becca asked a call because the woman said she had to speak to his manager. And that's where we are now.
  
  Becca also added me to his account and asked me to be the person who received the reminder. As long as I can verify his information, I should be able to help with this.
  
  I received a call from Ashley that I had been disconnected. She went on everything that had happened since we have been disconnected. She explained that her supervisor had been made aware of the problem but that it was at a meeting at the present time, however, that if we had no problem getting what he (Eric) would help us solve.
  
  She then placed a call to the Customer Service Department to see if they could help, or at least why password reset had been transferred to his Department of Technical Support I've been waiting for a while.
  
  She got Becca CSR on the line, Becca was able to find the old account, but not the order, she could finally see that the product had been registered, but then he said it seems to be a database error where the order page could not be found. She says that even if reset us the password for the old account, when Becca arrived in this account it would still be unable to access the digital software.
  
  She had two suggestions, one wants to merge the new account that Becca had created to get this ball rolling in the first place, with the old account associated with the email addy xmission. The hope was that during the process of the merger would be fixed issues and Becca would have access to the software through its new account.
  
  The second option would be to send CDs which were software, free of charge.
  
  I mentioned that if it the right political, it might be simpler just to allow the digital download on the new account, but Becca CSR said that there was really no way to create an order like this without accepting a payment, it was just how he system has been implemented.
  
  Then she wrote her notes in a new post and set the closed state. (I guess that she was going to return to open, once we all decided which option was the best... After talking to Eric). the ticket was 200078387 (the last # couldn't have 7... maybe 6...)
  
  After that Becca CSR out the phone, then Ashley told me she thought that Eric would be able to do the account merge and that would probably be the quickest way to go.
  
  I proposed to send the history of this issue to an email address if they wanted to watch over it, and she thanked and said that might be very useful to Eric. He'd call me to get this info. If he needed her.
  
  I checked my cell phone call log, call was 30 minutes and 53 seconds.
  
  If she was a mess get here, now that Ashley helps a little, I feel really like she took possession of the issue. I feel like she's on my side and working hard to get this matter resolved. It's a good thing.
  
  It is now late in the afternoon of the same day, several hours have passed, and no calls were received by Becca, or myself. I'll post my experience here, so I can easily reference when I speak then with Adobe.
  
  The question relatively minor to reset the user password is still pending... spends 8 days now.
  
  Wade Out.
  

  Update:

  Becca told me that Saturday (Saturday! wow, nice,) she received a call from Dream Weaver. After looking at the issues, they decided to call it "broken" and fix it by sending a hard copy of the media.

  Thus, she will just have to use a new account if she wants to buy software digitally. (not much), and it will now be the drives as back ups. We'll just chalk it up to a "a fatality of the macromedia merger" like Becca put it.

  So problem solved. It just took a little long is everything. 10 days, I will say however that everyone that I spoke with was very professional, seemed to care and overall left me the impression that Adobe highers Top Notch people who are well trained.

  This was just one that was unique, and in these cases, when there is no way together to the resolution, delays may occur.

  Detective Conan.

  Wade - out.

  (now that I'm going to do on boring Sunday night with shots of face to meet to...:-P))

• How to contact Toshiba's customer service?

  Hi friends

  I have Toshiba laptop installed Windows XP SP2. I have problem with RV HOST.exe. It comes when I start my laptop. Virus scan shows no virus detected. I had posted here problem with him on 25 January with subtitle RVHOST.exe how remove it. I have didn't got the right solution. I contacted Microsoft with product keys they requested and they advice to contact me to Toshiba as they don't entertain the Toshiba users.

  Which emails or other options that I need to contact Toshiba's customer service?

  I don't know in which country you live but try to find the number of hotline on Toshiba page for your country. You can call and ask for help, but I'm pretty skeptical about it.

  Toshiba and other laptop to the manufacturer are responsible for the operation of the equipment and many operate recovery image. If you have problems with viruses or other software issues, you can use supplied recovery media and make clean OS install at any time and run OS.

  If you check Google you will find many sites with good description how to handle this. Check it out.

• complaints - HP CUSTOMER SERVICE IS INEPT AND BORDERLINE INTENTIONAL in THEIR INCOMPETENCE

  I bought an Envy mi office at end of 2014 Feb 27 ".  I've been infected will malware2 weeks and of course HP won't send you to 10 cent DVD so that you can reinstall the OS.  They want you to rely on the use of the recovery partition, which btw is one of the first things that infected so that there is persistence of malware, but it is neither here not there.  10/03/14 I called HP customer service who is somewhere in the Middle East and spent 45 minutes on the phone have transferred around until finally I had to short and just say "I need a new DVD with Windows 8, YOU UNDERSTAND?"  Finally got a woman in a tone "I'll do you a favor," saying that she will send me a disk free of charge and 1 day provides $ 27 in taxes and the cost of shipping software, I already bought a license for.

  3/11 is delivered without disc, but I think it was late in the day the 10 when I called for the benefit of the doubt, I'll wait until tomorrow.

  3/12 does not come I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be shipped tomorrow.

  3/13 does not come I call spend 50 minutes on the phone transferred, transferred,  Then I told myself that it was not delivered because I did not pay for it.  Really? ! ? ! ?  They changed their tone when I said that I had a confirmation email with costs and expected ship dates... then it becomes again the familiar... sir we will raise it (whatever that means) and it will be shipped tomorrow.

  3/14 is not I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be delivered today, you'll get it Saturday (not yet sure if FedEx not Sats, but ok, I'll wait)

  3/17 STILL NOT HERE.  I call customer support waiting for 20 minutes before all the choice.  Spend 40 minutes on the phone and even to give my ticket number, she cannot say and can't find the agent out by calling or by looking at his computer whether or not he even DELIVERED and she tried to pass off as "we only tech support.  I hung up at this stage.

  If I connect to my page "Check your status" it still has not changed since delivery was estimated at the 12th.  I have always informed people in the past to avoid HP because of their history of poor quality.  However, in the spirit of the 2nd chances I bought this expensive computer AND THE SOFTWARE THAT GOES WITH IT.  The computer has been great.  I've sung his praises.  HP, I want to cuss and scream, but he won't do anything good.  You have the ABSOLUTE worst customer service I have ever dealt with.  As a CISSP I delt with / do deal with countless companies providers and end-user-oriented... Dell, Nortel/Avaya, D Link, ZyXEL, Cisco, Juniper, the list is endless.  You people seem to be incompentent and it seems as if you're trying to make it so difficult that you just hope that I go.  I can't express in words it's terrible experience this has been for me as a consumer, the money I spent on the product, the time I spent literally hours on the phone with the guy, while I lost, time and cost you hours of time to the CS (lol hardly) representatives are not doing their job , and now the time I'll sink into hashtags twitter for HP haters, forum messages to stick this bad press very general and assignment, you will get me to my personal and professional classmates.

  Hi @millerl ,

  I have sent an escalation for your question and check your private message from an employee of HP to reach out for you.

  Best,

  Russ

• Trying to get into my email account but the customer service will not recognize me as owner, have no cell phone, have the right password and have used it several times.

  , customer service will not recognize me as owner, have no cell phone, have the rite pass it used several times

  original title: How can I get my email account

  Hello

  Which email service provider?

  If you use hotmail or Windows Live account, you can post your request in the Forum Windows Live for other assistance or contact offer your e-mail service.

  In the Windows Live Forum

• loyal customer lost, bad customer Service

  Hello, my name is Patrick Absher, a loyal customer of Motorola for many year. When I say loyal, I'm the guy who's always telling my friends, family and colleagues how are my products from Motorola. Pagers to the bottom when, and now cell phones, almost everyone I bought and most of those that I was never delivered by the employer were Motorola.After this last week, I can't be your loyal customer. I am an AT & T cellular customer and it's time for me to renew my contract and ordering a new phone. My Motorola atrix 2 was great, but it is dated and my battery life became awful. I was planning on ordering a 32 gb, black front, back walnut, green focus, moto x, just had to wait for the time to renew my phone contract. Thursday, 06/06/14, I tried to place an order through your Web site and pay with my credit card. When I entered my address for delivery, he told me that the address is not available. you see, currently I do not have at home, and I need the phone delivered to where I went down. your website would not accept the address associated with my account AT & T. I contacted your assistance customer service, they tried to tell me it's the browser that I used (something to do with cookies). I tried to use a browser they suggest and had the same problem. I asked what she would only address on my AT & T account, but they did not know. They suggest AT & T store or Best Buy and buy the card motomaker and told me I have should not have any problems with it. So, after a 1 hour round trip at best buy, I then tried to order the phone using the code of redemption on the map. your Web site launched my order out, telling me that since I bought the code, the supported version wood was not available. Yet once again, I called customer service, they told me to go back to the card at best buy. I did another 1 hour trip to best buy and return to nothing will do. they can't refund my purchase because the code on the back of the card was revealed. the Manager of the best buy called your customer support to try to sort out, but it ended with a rude employ insensitive of you on the phone. at this point, if best buy could give me a refund, I would gladly have bought a HTC One. Since then, I contacted your service the customer several times and all I get is a run around. They tell me to order the phone anyway (not like I want it), then back on the phone, then get a refund, then order the phone I want. I told them that it was unacceptable, I want everything just pay the extra $25 for the wood back and get my phone. They stop for me they do escalate the issue and come up with a solution. I have not yet been given a clear answer on the address issue.some to your representatives said that they could change the address after I place the order, some of them told me that they cannot. What sense does it make to you on custom order a phone, but to be told you can't order it as you wish, and you can not ship to the address I need it shipped in the. On four different occasions, your representatives told me that they are emailing me a promo code free accessories to compensate for all my troubles. I have yet to see any of these emails. Once a representative told me that they would call me at 14:00 the next day, when they had to work. I informed them that I work at night and would be asleep right now, call me before 10:00 when I went to bed, or after 19:00 when I wake. They ignored it, called and woke me up at 14:24. If you know something to work at night and sleep during the day, you will know that back sleeping is virtually impossible. That evening, I had to go to work on about 3 hours of sleep, in a production facility handling dangerous and flammable chemicals. I have to say that your customer service is pretty bad customer service. Starting from 14/06/14, I had an AT & T customer service manager call your company. they got a manager in the team of motomaker to say that they would increase this to your advocacy group, to see if they could help. He then told me not to call them more, they call me on Monday. Given their history up to now, I doubt I'll get a call back. The return only call I received was one that woke me in the middle of the day. As it is right now, I'm on the price of this machine card on a motorcycle, $109.99, $15 in gas for trips to best buy and all my free time this week. I have no new phone, do not have to order and do not know if we could get delivered to me if I don't get to her. I received the case number is 140607-006435. Here is a list of the names and dates of contacts with your customer service teams. I don't know if this all of them, I might have missed some.

  6 6 via cat Bhen Mark 6-6 via phone Herbert and Pauline 6-7 via chat Jamie 6-10 telephone Victor and Hannah 6-10 telephone Sheryll and Thomas 6-11 telephone Frank and mark 6-12 by phone and e-mail Lehi 6-13 telephone Robert and John 6-14 by e-mail Micheal 6-14 via phone call placed by Donna Freeman of AT & T-Carlos (changes from 6-16) received by email at 13:32 from Jaydan , Support technique Motorola, claiming that they called me at 0900. I was sitting here from 08:00 to 10:00 hold my phone waiting for a call or send an email to your group of consumer based on my conversation on 6-14 with Carlos. It always seems that I am being avoided by your customer service people.

  Sincerely your unhappy customer, Patrick Absher

  Hello!

  Thanks for that bring to our attention. We certainly want our interactions with our customers to be smooth. I have someone feel to this new address.

  At first glance, it seems that there is some confusion in your challenges with your attempt original you place your order. Because of the security if you buy a device of upgrade we adhere to the shipping data on file with your service provider. This was probably the cause of the error on the command original attempt that you can't ship to another address.

  We will be in touch via email/phone for help regarding file number you have provided.

  Mark

  Forums Manager

• So, what does take to get a Sandisk customer service?

  I write here out of pure frustration, and Yes, I'm evacuation.

  6 days ago, I had a 480 GB Ultra II failure.  After a days worth of troubleshooting, all results pointing to the unit, otherwise, I presented a request of RMA to Sandisk (drive purchased 30 November 2015, so it's certainly under warranty).

  For the last 5 days, he has been nothing else but behind the emails, asking for answers and information that were all in the original application of the RMA.   So what - this with Sandisk!  Play this stupid game of email tag, hoping that someone will feel frustrated and give up on a warranty issue, rather that issue the RMA and substitute an SSD has failed?

  It was my first foray in to buy or use a Sandisk SSD (all other SSD I own are Samsung or Intel... in fact this Ultra II is the SSD I just never had that failed), and the customer service horrible I got so lean toward never own another product Sandisk.

  Is there a "trick" to get a replacement with Sandisk unit... I have never had this kind customer terrible service and support with any RMA, any other company.

  Hello MTBlades,

  I spoke with the SanDisk RMA team today and your replacement will be available today with UPS 2 days delivery. You will receive tracking information once the product is delivered.

  The Forum Admin

  slotmonsta

• (Redirected) Problems with Customer Service

  Dell didn't ship my computer as shown in the command. I had to call and send a mail to get it shipped. Shipping on the order, which has affected the guarantee date then no corrected. I can't seem to get anyone to understand that. (A couple of other questions were raised because of the bad Service).

  How do someone help me?

  Service requests do not show the original e-mail, nor did they a brief phone calls. Emails of new support people do not show which was registered on the service request, so I don't know what SR they are referring (I tried to set up three separate issues, but you cannot open an SR about the wrong information introduced by a Dell support person).

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• disappointed by the customer service

  I had the same experience today. First purchase of Dell and I am extremely disappointed by the customer service. I remember and different people hang up on me as soon as I told them upset how I was. At any given time, a supervisor, which I complained to and his response was, "I'm sorry to hear, than I can help you with" didn't even want the names of the representatives, I had spoken with. Absolutely no respect for the customers. I'm reluctant to say it's because of the where they are, but it seems that there are cultural differences in how to treat customers.

  Hi realCreencia,

  Thanks for posting your comments on the Dell Community Forum Office client for protection. I am able to help you in this matter. Please respond to my e-mail and provide the requested information so that I can access your records into account.

  Thank you
  Lorna

• What events trigger service requests?

  Hello

  I know that CHS has algorithms to assess the communications between the sophisticated devices but, is there an easy solution for a customer who asks what events trigger Service requests?

  Kind regards

  Gabriel Tlalpachicatl

  Hello Gabriel,

  Under the technical means of CHS, there is a "Smart Call Home monitoring details" document. This provides specific details for each diagnosis, environment and alarm of syslog by device.  It must also offer if an SR would be open.

  Tim

• For the purchase of key JDE poor customer service

  I wanted to share my story to see if I'm alone or not. On December 29 I tried to buy JDE code signing key. I filled the form and made sure everything was OK, and that I have provided a valid/active credit card. For some reason any when I sent the form, he says he was diminished, but the accusation has been approved by my credit card. I called customer service RIM and they opened a ticket. I sent them a copy of my statement online showing the approved authorization.

  The case was referred to a group called the masters of the customer team.

  A few days later, I called again to check the status and told me nobody had picked yet, so they raised the priority. A few days, no progress and a few strokes later, my ticket sat down with highest priority and 2nd highest severity. Finally, I was contacted by a person named Pauline in the operations of the account. Friday, I gave up and re - submit the form by using other card credit (per their request to provide new credit card information). I immediately informed by e-mail that I had done Pauline.

  I think it's ridiculous that this was such a hassle. The original transaction was approved, has not declined, but has never been published. Even after the publication of new and also valid credit card information, I always received no contact or something to say if my keys were going to be released.

  I wait up to 14 days for something that should never have been a problem in the first place.

  What should I do to get my keys?

  If somebody rim cares to help resolve this question, the ticket # is RQST00008427645.

  Thank you...

  FINALLY got my keys this morning... Makes me wonder if she had something to do with this thread or not. But anyway...