For the purchase of key JDE poor customer service

I wanted to share my story to see if I'm alone or not. On December 29 I tried to buy JDE code signing key. I filled the form and made sure everything was OK, and that I have provided a valid/active credit card. For some reason any when I sent the form, he says he was diminished, but the accusation has been approved by my credit card. I called customer service RIM and they opened a ticket. I sent them a copy of my statement online showing the approved authorization.

The case was referred to a group called the masters of the customer team.

A few days later, I called again to check the status and told me nobody had picked yet, so they raised the priority. A few days, no progress and a few strokes later, my ticket sat down with highest priority and 2nd highest severity. Finally, I was contacted by a person named Pauline in the operations of the account. Friday, I gave up and re - submit the form by using other card credit (per their request to provide new credit card information). I immediately informed by e-mail that I had done Pauline.

I think it's ridiculous that this was such a hassle. The original transaction was approved, has not declined, but has never been published. Even after the publication of new and also valid credit card information, I always received no contact or something to say if my keys were going to be released.

I wait up to 14 days for something that should never have been a problem in the first place.

What should I do to get my keys?

If somebody rim cares to help resolve this question, the ticket # is RQST00008427645.

Thank you...

FINALLY got my keys this morning... Makes me wonder if she had something to do with this thread or not. But anyway...

Tags: BlackBerry Developers

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