full conversion of Acrobat Pro XI trial version

I'm converted today excluded from the XI Pro trial to full version.  I installed the download as said.  When I try to use the pop of the trial window opens and tells me to buy or to the licensed software.  Whenever I type the serial number, it indicates that the serial number is valid

but he couldn't find a product calling it on my computer.  I have everything - uninstalled, then reinstalled and it keeps doing the same thing! Help!

You purchased an upgrade when you need the full version. Contact after-sales service.

Mylenium

Tags: Adobe

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