Gateway stops unexpectedly

My wife computer laptop Gateway running Vista Premium, was close without warning. It is not restart. Sometimes after staying inactive for half an hour approximately. I have the game of the energy saver to never stop. Any ideas?

Leatherneck65,
Check the event log will give you an indication of what device or a program can cause this problem so it's a good thing to do.  If there is anything in the event log to indicate what happened to the time where the unit stopped, I would recommend talking to gateway since it is most likely a hardware problem.  It is always possible that it could be the operating system, but unlikely.  It could be a power supply issue, a memory problem or motherboard, etc.

In order to exclude any OS issues, recently you updates on your computer?  Install new hardware or software?  Updated all programs?  You could try to do a system restore to a date before the problem began:

How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista
http://support.Microsoft.com/kb/936212
 
Let us know what you find and if we still can provide assistance.
Thank you
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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