Genuine Office 2007, but cannot be updated!

I have a genuine copy of Office 2007 running on my computer and he constantly tells me to upgrade to KB949810, but the update always fails. Half the time he informs me that the update is 0 KB in size, but other times he puts at about 750kb. Whatever it is, it does not work and then again once say that I have to update. Frustrating, to say the least!

Can anyone help please?

Diagnostic report (1.9.0011.0):
-----------------------------------------
Given WGA-->
Validation status: genuine
Validation code: 0

Code of Validation caching: n/a
Windows product key: *-* - 77CBJ - KYTB3-V22FQ
The Windows Product Key hash: xn8b7sCCPIoKC1fLf5v4V7Cig4U =
Windows product ID: 76487-OEM-2214525-45769
Windows Product ID Type: 3
Windows license Type: OEM System Builder
The Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {BE2DCB34-18CF-4186-8E80-3D5650252F49} (3)
Admin: Yes
TestCab: 0x0
WGA version: registered, 1.9.40.0
Signed by: Microsoft
Product name: n/a
Architecture: n/a
Build lab: N/A
TTS error: n/a
Validation Diagnostic: 025D1FF3-230-1
Resolution state: n/a

WgaER data-->
ThreatID (s): n/a
Version: n/a

WGA Notifications data-->
Cached result: 0
File: Yes
Version: 1.9.40.0
WgaTray.exe signed by: Microsoft
WgaLogon.dll signed by: Microsoft

OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002

OGA data-->
Office status: 100 authentic
Microsoft Office Standard 2007-100 authentic
OGA Version: Registered, 2.0.48.0
Signed by: Microsoft
Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program may Explorer\IEXPLORE.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed

Analysis of file data-->

Other data-->
Office details: {BE2DCB34-18CF-4186-8E80-3D5650252F49}1.9.0011.05.1.2600.2.00010100.3.0.prox 32*-*-*-*-V22FQ76487-OEM-2214525-457693S-1-5-21-1957994488-1580818891-725345543to be filled by O.E.M. ConRoeXFire-eSATA2. American Megatrends Inc.. P1.70 20061220000000.000000 + 00013C33E4F0184E07A08090409GMT Standard Time(GMT+00:00)03100100Microsoft Office Standard 200712AE2D135CD66F70AA + Vl4mW2jpjI + zxYstBDrQIUayo =81607-901-2727566-642171

License data-->
N/A

--> HWID data
N/A

Activation 1.0 data OEM-->
BIOS string matches: Yes
BIOS marker string: 1358D: TRUE C & C INC
Marker of OEMBIOS string. DAT: N/a, hr = 0x80004005

Activation 2.0 data OEM-->
N/A

Osbourne,
You may want to reset Windows Update components and then test again and see if it happens.  Also when you look at the updates, double-click the update failed and he should give an error next to the details of the error code.  Take a look at this and let us know the code.

Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.

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