Gray screen when playing a purchased movie

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  1 during how long have you had this problem?
  2. did you of recent changes on the computer?

  
  Method 1 :
  You can check if you are able to start properly in safe mode. In safe mode; you have access to only the drivers and base files. Check out the link to start the computer in safe mode and then check-
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  http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore
  http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

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