Green screen, video game

I have a 15 HP Notebook PC (product name), Prod # is F9H61UA #ABA

I'm on Windows 8, 1, 64 bits.

When I try to watch a video all that I have is a screen green, audio is good.

How can I fix?

Hello jlw1310,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that when you try to view a video on your laptop, a green screen, and I'd be happy to help you in this case!

The first thing I recommend is to follow this document using HP Support Assistant (Windows 8). This should help to ensure that hardware drivers are up to date.

The next step, I will propose is to update your Adobe Flash and Java drivers. This should help to prevent the appearance of a green screen when you watch videos.

Please re-post with the results of your troubleshooting, and I look forward to your response!

Concerning

Tags: Notebooks

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