H5Q 16AA # ABA: Hard Drive optimized failed DST Check

I'm trying to help my mother with her computer.
I did a scan on his hard drives and the optimized hard drvie dst check failed. Failure ID is OGFB6C-000836-9XJ2XA-615903. Can someone tell me where I go from here? Do I have to get a new hard drive, ect? Thank you.

Jenna, welcome to the forum.

I think that the hard drive has failed.  This is the Troubleshooting section for the hard drive.  I suggest following the guide on the test it.  If she shows that it does not, your only option is to replace it.  Here's a guide to help you replace it.  You must make sure that the new hard drive is the same size or larger than the existing one.

Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

Tags: HP Desktops

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    Post edited by: daviddean

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