Handeling string in a select statement

Hi friends,

I would like to know how I can handle strings in a SQL select statement?

SQL > SELECT 'string' from dual

Her send me errors when the string is "or &." For example, as if string = Mike & Karen project

You can also tell me wht other characters, such as ', & can make a question?

Thank you.

citing alternative:
http://download.Oracle.com/docs/CD/B19306_01/AppDev.102/b14251/adfns_sqltypes.htm#sthref377

Tags: Database

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    4. percentage of calls abandoned by CSQ (if it is not stored in the database, I think: /)

    5. average abandon time in seconds (if it is not stored in the DB, I think: sum () /)

    6. service level - % calls answered in 90 seonds by a set of skills (I have seen metServiceLevel in the ContactQueueDetail table; however, I need to find how to configure this threshold for application)

    7. average speed of response by CSQ

    8 average conversation by CSQ calls

    9. the aggregates connected full-time resources or agents CSQ

    10. resources/agents of CSQ ready time

    I realize that some of them should be easy to find (as I always am search in the guide of db schema), but I was reading how a new record is created for each step of the call so I could easily see how I could get inaccurate information without properly developed select statements.

    Any help will be greatly appreciated.

    Brendan

    Brendan,

    I read your message very well.

    You have the schema of database with tables and description. each table has its associated tables (connected with primary and foreign keys). I think you should start the tables to determine what you need.

    Cisco uses the stored procedure to prepare the reports. the stored procedure is 'sp_csq_interval' to create the report.

    Activity report of Queue Service contact"

    HTH

    Anas

    Please note all useful posts

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