Handspring Visor is a "unrecognized USB device" for Windows XP

Hello World-

I feel as if I have a career to synchronize my PDA hot! I used to hotsync regularly on my old HP Windows 98 machine, and now that I have this new (er) eMachines Windows XP Pro system, I got nothing but heartache. Here's the situation:

My Visor Deluxe runs Palm OS 3.1H3, apparently the latest version which will work with it. The computer is running Windows XP Pro SP2. I have hotsync a few times when I got to the computer, but it has never been reliable. Now I surely CAN NOT synchronize! When I press the button on the cradle, Windows hotsync ALWAYS reports, "USB device not recognized" and of course the visor says he couldn't make contact with the office.

HotSync manager is running (I have the blue and red arrow on the taskbar icon), and if I look at the Device Manager when I try to sync, is apparently trying to get the driver, he simply painted the same list. The list does NOT include the Palm, Handspring or unknown devices.

I followed the directions "clean uninstall" I found on this forum and re-installed Palm Desktop 4.01. That worked once a week or two ago, but now when I arrive at the end of the installation, when I'm supposed to hot sync, I get the error not recognized USB.  I even tried to install Palm Desktop software version 6.2, but which ended up in a mess - I was getting errors like "Ordinal 23 could not bewildered because of the trajectory messed up', or words to that effect... I think it's ok for XP, but not "peripheral" as my trusty old visor :-)

I know I should try to use the same configuration on another computer to be sure that the visor is ok, but I don't have access to another machine; In addition, the PDA has no other wierdness. Soft resets do nothing, but I don't want to try a hard reset until I get everything synced to the top! I am at my wit's end and don't know what else to try. I tried both my cribs and a number of different USB connections both at the front and the back of the PC. The USB hardware in the computer seems to be fine with everything else - mouse, camera, mp3, flash drives. I'm beginning to suspect that I need to plug with USB 1 and these are 2 USB, but I don't know how to check either of these things, or how "throttle" in the case, I have to use the USB as soon as possible.

Thanks in advance to everyone that these figures. I'll be very grateful to have everything works again.

Gary Benson

I was with you until the end. I hate to ask, but could you clarify this just a little:

Then, reinstall your Palm desktop from the CD and do a hotsync. If she asks
for a user name and you synchronized your device before you put "test" If you "
no sync before creating a hotsync name.

Ok. I read three "if" statements, and try to understand what is meant here. If they ask you a user name AND if I synced before, AND if I do not synchronize before creating a hotsync name, I put in 'test '. Means I can't use the name I used for this camera? Or are you suggesting that, really, should I open Palm Desktop and create the username before I hotsync for the first time (after the new installation)?

I * have * synchronized before, and I don't plan to sync until everything is set up right, which to me should mean that Palm Desktop is ready with a username to match your handheld.

Also, these indications seem in conflict which advised you to in the first paragraph, where you said:

When you install Palm desktop, skip the hotsync process and complete the installation. After installation, adjust the conduit in hotsync manager for handheld overrides desktop, then synchronize with PC. During the connection process, it will ask you a username, enter the same username which is located in the upper right of the screen on your handheld hotsync.

It * seems * that what you say I have to do is:

(A) clean uninstall - move data to safe places, uninstall, and then remove all traces of "Palm" and "Handspring" of the registry.

(B) restart the computer.

(C) install Palm desktop, but not hot sync again.

(D) open Palm Desktop, add the user name (Tools/users) and set the lines for handheld overrides Desktop.

(E) hot sync.

Isn't it? Sorry to be so simple, but I want to make sure to proceed exactly right. Thank you very much for your reply and for your help.

-Gary Benson

Tags: HP Tablets

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    Control Panel - right CLICK on EVERYTHING - Serial USB controllers - Device Manager and UNINSTALL
    all except the category itself - REBOOT - it refreshes the drive and battery USB

    This KB shows XP how to and the method of Vista is identical
    http://support.Microsoft.com/kb/310575

    This is a utility to help you, but do 1 above.

    USBDeview is a small utility that lists all USB devices currently connected to your computer, thus
    as all USB devices that you previously used. Run Options and check the 1st three choices to see to it there
    Is there.

    http://www.NirSoft.NET/utils/usb_devices_view.html

    You must remove all instances of the devices and restart.

    ----------------------------------------------

    If necessary try these two:

    Tips for solving problems of USB devices - and a Mr Fixit
    http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

    Hardware devices not detected or not working - Mr. Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    I hope this helps and happy holidays!

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • UNRECOGNIZED USB DEVICE

    whenever I plug in or UN plug or anything I do, I got error msg this USB device not recognized frequently for these last two days.

    My laptop is Sony Vaio CS 17 with Windows VISTA Home Premium

    Please aswaer

    Do you have anything plugged USB? Try this:

    UNINSTALL ALL USB ASSOCIATED ENTRIES IN THE DEVICE (COOL CACHE) MANAGER

    1. click on START
    2. right click "Computer" and select "Properties".
    3. on the left side, click on Device Manager.
    4. expand the 'USB Bus controllers' category
    5. right click and uninstall all THE references listed
    6. completely shut down your computer, unplug the power adapter (charger) out of the wall, turn the laptop and remove the battery. Let rest for about 5-6 min. This gives time for the memory cache to completely empty (a bit like clean which is in temporary memory)
    7 turn on the laptop

    Let us know what happens.

  • HP f335 on computer error message "unrecognized usb device".

    Having problems installing HP deskjet f335 all-in-one. The printer has worked fine for years until that one day I received an error message from windows 8.1 indicating this usb device is not recognized. I installed Hp and MS software troubleshooting and computer ultimately gives same error. I reinstalled the printer software. I bought a new USB shorter. I worked through several stages of various troubleshooting offered on the Hp support site. The printer features all work correctly when used with buttons on the printer itself. It will not communicate with any computer. I tried to install on vista desktop as well as windows 8.0 and 8.1 on two other laptops with the same conclusion. Is there a solution? I'd appreciate any help. Thank you

    Thank you for responding!

    Try this following troubleshooting guide:

    Windows: "Device Setup has not finished" or the "Unknown device" Message appears on the computer when the USB Installation

    If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

    Happy Monday

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