Hangs at shutdown

I installed SP3, have you checked against virus and malware, have disengaged welcome screen and sound to closed, checked the usb plugins.  I tried to do a restore of the system at different times and it would not execute all.  This first problem started rarely 6 months ago and now it's continuous.  Any suggestions?

Hello

·        Remember to make changes to the system?

·        This occurs in safe mode?

I suggest you to check in safemode, if the problem persists.

a. restart and keep tapping F8 until you reach the start menu.

b. Select safe mode from the boot menu and press ENTER.

c. check if the issue persists.

I suggest to return the items listed below and follow the steps mentioned in the articles below.

Advanced Troubleshooting for shutdown problems in Windows XP

http://support.Microsoft.com/kb/308029

You cannot log off, restart or shut down your Windows XP-based computer

http://support.Microsoft.com/kb/831431

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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