has asked to connect but not where to put the id and password

I installed, uninstalled and reinstalled my Adobe Photoshop Elements and Adobe Premiere elements 13 several times on my Windows PC under Windows 7. Once I get to the part to enter my Adobe ID, I don't have any space to conclude (screenshot). I activated my products online but I'm still not able to use them. Help, please! I tried all the troubleshooting techniques that I could find online. Also, when I do contact us on the view of Adobe, it is said that the cat is available 24 hours per day/7 days a week, but yet he is never an option for me to choose.

Adobe.PNG

Close all Adobe applications and complete all Adobe processes from the Task Manager.

N ° 1)

Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

Type below command and press the enter"" key.

AppData

It will open the Appdata folder.

Then go to the Local > Adobe > OOBE. OOBE folder and delete "' Opm.db ' file."

Step 2)

Go to C: > Program (x 86) > " common files" > Adobe.

Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.

Impossible to remove? try to rename. as old OOBE.

Step 3)


(1) open Control Panel and then click on the network and Internet"" option.

2) click on Internet options, click on the tab "connections".

(3) in the 'Connections' tab, select 'LAN' settings, you will be able to view the LAN settings box.

(4) check the box-"automatically detect settings" and then "uncheck" all the other boxes as "configuration Script auto use", "Use a proxy server," proxy server ", then click on the ok button."

6) click on 'Network settings' button once again, make sure that "Automatically detect settings" is the only option you select, the window of properties of LAN so clear.

Step 4)

Click on the link below and download Adobe Application manager and install the same:

http://download.adobe.com/pub/Adobe/creativesuite/CC/Win/ApplicationManager9.0_all.exe

Once the installation is complete, look for the icon of Adobe Application Manager launch on desktop and double-click it.

It will start the update process.

Once completed, it will be updated for Adobe Creative Cloud app. No need to login.

Then run Photoshop elements 13 and try to sign in and check.

Tags: Adobe

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